The people are amazing. The room was not clean. There was garbage near the bed.

Great quiet clean easy location.

The jet tube was out of order. I unpacked . Setup the room for my fiance with rose petals balloons and candles and boom ..front desk come to let me know the room is out of order. Moved to another room just to smell like a dog pen. Never again will i stay here.

Nice!

My wife and I have stayed at this location several times. We have never had a bad experience of any kind, and we really enjoy our stays. We are close to many different dining opportunities and to local and chain shopping. The rooms are always clean and the staff is always, always very nice.

The hotel was not what I expected for the price I paid. Didn't look like they vacuumed in a while, general cleanliness was ok, but could see corners and areas that aren't generally trafficked we're not touched. The breakfast was not included, the staff seemed uninterested in helping and seemed as though you were bothering them, and general maintenance of the building showed it was lacking. For an 80 to 90 dollar a night room, what I got would be what I would expect; but for close to 200 a night, woefully inadequate. Go to Hampton Inn at Franklin Berry Farms, much better accomodations, staff and price.

Room provided was not what I paid for.

We had a nice stay

Front desk staff checking in was unfriendly & rude. Could not explain the difference between a charge & a hold on credit card. When asked to repeat info. she became short tempered & disrespectful. I believe her name was Hope. The breakfast served there is not worth the price. 2 cartons of milk were spoiled/soured. Food was tasteless and there was only a small variety. The rooms however were clean & the parking lot well lighted. Surrounding area was very nice.

We had a little hiccup in the beginning with our room, but Hope took really good care of us. Made to order breakfast was very good.

This hotel was amazing! The staff was friendly, kind, caring and most accommodating. The room was beautiful and spacious. The breakfast was absolutely delicious! It was a freshly prepared meal that was hot offering many different selections! We loved our stay!

Bar is understaffed

The junior suite was huge. You could have a band and a dance party in the living space.

Easy check in, pet friendly, restaurant on site was a great option after traveling all day

Nice hotel. Very quiet and the area around it was nice

Overall my stay was an excellent experience

Friendly staff, including room attendants! Clean, quiet and orderly!

It's a good Hilton Garden Inn.

Very clean, exceptional friendly and knowledgeable staff. The only negative would be that I feel breakfast should be included. The hot breakfast was definitely not worth the price and if you only wanted something such as oatmeal, you were required to pay the almost $15 . Not worth it sorry

Clean, nice, food served until 9. Gym is really nice. Pool is standard. Lovely area

The hotel is very nice and the staff polite and courteous. However, on the day we were to check out housekeeping came in twice and woke us up to tell us check out was at 11am. They came in a 9 am! Other than that is was a nice stay.

It was great front desk staff was awesome.

I didnt bring a wine service and the bartender was super helpful opening my wine. Dylan front desk was helpful located my face wash i havent heard back yet but i believe he will mail it if he finds it.

The pool was ACTUALLY warm and the rooms are extremely clean spacious and the jetted tubs are unbeatable

Staff was very friendly and property was very clean.

Attended a conference on-site, so much of our time was spent in the hotel - but found many great restaurant options nearby. Convenient to the interstate, but far enough away to eliminate road noise. No free breakfast, but breakfast/dinner available at their restaurant and free coffee available all day!

Great customer service which is very pleasant in these times. Both at Front desk and restaurant Front Desk-" Naudia was very friendly, personable, courteous and pleasant. Jenni our server in restaurant was also very personable and pleasant.

The view from the room was gorgeous! the property was tucked into a neighborhood with a bike path and felt very homey. There was so many nearby choices for dining including right there in the lobby of the hotel a chef prepared meals also

This a great hotel! We love the king room with the jetted tub. Perfect room to relax and unwind.

Clean, excellent hotel.

The location was great and everyone was very friendly. I sure enjoyed my stay.

Pillows and bedding are important, and necessary for a good night's sleep. Despite Hilton's promise of a "pillow menu" and attention to this, we sadly experienced that this was not the case at this Hilton Garden Inn. The pillows in our room were so worn they were flat, lumpy and the pile no longer staying together. They offered no head support, just a miserable experience for our first night. After asking a staff member if they had a pillow menu, he had no idea what we were talking about and brought us another flat, over worn and lumpy pillow. Reaching for my cell phone the next morning, there were long hairs on the stand that were not any of ours. We actually went out and bought pillows for our second and final night's stay. The cover on the Hilton bed was not as pictured in the photos of the hotel. It was for a queen bed and not for a king, which resulted in a tug of war over the covers that just barely came over the side. Speaking of, for some reason our cancellation time frame was one week out, instead of the usual one or two days before, eliminating the option to find some of the better options in the area. Our take away is that not all Hilton's are the same. On a positive note, the Hotel is in a great location for the Brentwood, Cool Springs, and Franklin area of greater Nashville. We will not be staying at a Hilton again.