I would not recommend this place due to the behavior of staff at checkout. I had accidentally left one pool towel at the pool and did not have the pool card to return. The check out staff did not believe my account and charged me 15$ for a pool towel. It was just a horrible experience.

If you are looking to spend the best time in Hurghada, Sunrise Crystal Bay is the place to go. Food is great, lots of options that would suit every palate. We were a family of 11 people and we always had something to do. kids friendly activities were great. I would like to specifically mention the amazing care and support of Ahmed Youness who accommodated my requests during our 6 days stay. Mr Ali and Ashraf from Guest relations have the best attitude and conflict resolution skills with very happy manners.

It was a great vacation, the atmosphere was excellent, the receptionist staff were friendly and helpful and upgrade our room from standard to deluxe, and the rooms were clean and comfortable also there were a lot of activities on the beach and pool, the food in the main restaurant provided a low variety and quality of food but the a la cart restaurants were amazing my recommendation Elia, mangal and Indian restaurants The snacks in the beach restaurant was delicious and tasty (yades) also the animation team was so kind, joyful and helpful finally, overall the accommodation was very good special thanks to mr.mazen the head of indian restaurant for his advice and helping us to select the best a la carte restaurants.

I had a great stay at Sunrise Crystal Bay resort. The general manager Mr Tarek and his customer care service are fabulous people. They solved the little issues i had and made sure my stay was wonderful. The food was great either in the main restaurant and in the Indian restaurant where i had a fantastic dinner. I also had a breakfast at the Greek restaurant and it was great !! The pools are great!! The beach is cool and clean. I really felt like in an international 5 stars hotel.

Just returned from SUNRISE Crystal Bay Resort and it was absolutely amazing. We had a suite with the ocean view, which was spectacular, especially in the morning and evening. The rooms were spacious with enough storage. Room was cleaned daily and our housekeeper was great. We were based closed to the beach and made friends with the lifeguard Mouhmoud, who would always stop for a chat and help us with the towles and sunbeds. I am quite an active person, so was going to the gym every day. Special thanks to the attendant there, who was always helpful with the advice about how to use the equipment. Upon arrival I had a spa treatment consisting of a hamam, following two massage sessions afterwards and that's just out of this world. Special thanks to receptionist there Elena and Mona, who I had the massages with. Out of five restaurants you could have meal in the evening, Mangal was our favourite, where the selection of meat was grilled to perfection. And finally big big thank you to Ahmed El Souady, who was our waiter at the main restaurant, quick as a wind with our drinks, sometimes getting them even before we ask and always friendly, attentive and smiley.

This resort went above and beyond to make guests feel welcome and at home! My husband and I were there for NYE 2021 ringing in 2022. The New Year’s Eve Gala was truly unreal with the food, decorations and entertainment. It will be a night no one there will ever forget! I would definitely recommend this resort and would love to return!

This resort went above and beyond to make guests feel welcome and at home! My husband and I were there for NYE 2021 ringing in 2022. The New Year’s Eve Gala was truly unreal with the food, decorations and entertainment. It will be a night no one there will ever forget! I would definitely recommend this resort and would love to return!

Very good hotel and great service

Very good hotel and great service

Staff was very lazy to severe us and ,i waited for 20 minutes for one carry my bags to reception to make check out but he didn't

The activities

The activities

Don't expect to stay in a 5 star hotel. This is a 3 star hotel at best. And that is enough to ruin your trip. Poor cleanliness and quality of the restaurant and rooms, repeated water and electricity cuts. Renovation work on exterior floors throughout the stay in front of the bedrooms. Computer failure at reception during Check in and Check out. Lack of professionalism of the staff who either speak badly to you (Mr Mahmoud at the reception) or argue among themselves in front of customers. Very bad experience. We have seen a lot better as a hotel for only slightly more expensive in Hurghada

The Hotel is not suitable for Old people or people with infants, long walking distance from the beach to the room or to the main restaurant, and they only have 2 golf carts for the whole resort which means you can wait alot to move from place to another if you can't walk. Also if you want to do snorkeling its not the suitable place, all the sea activities from another hotel with so l9ng walking distance. The stuff in the restaurant attitude is not nice except Mrs. Hasnaa the only one working so hard. Also the front desk team and reception team are wonderful . Also Special Thanks To Mr. Zakaria, the front desj manager who helped alot to improve our experience in this Hotel.

The Hotel is not suitable for Old people or people with infants, long walking distance from the beach to the room or to the main restaurant, and they only have 2 golf carts for the whole resort which means you can wait alot to move from place to another if you can't walk.Also if you want to do snorkeling its not the suitable place, all the sea activities from another hotel with so l9ng walking distance.The stuff in the restaurant attitude is not nice except Mrs. Hasnaa the only one working so hard.Also the front desk team and reception team are wonderful .Also Special Thanks To Mr. Zakaria, the front desj manager who helped alot to improve our experience in this Hotel.

Nice place to stay in ,service is 👌lots of pools, accessible to elderly ppl ,private peach, for food is 3stars.

Nice place to stay in ,service is lots of pools, accessible to elderly ppl ,private peach, for food is 3stars.

Amazing Food is very good Dalila restaurant is excellent thanks to Ms.Hasnaa Reception bar is very very good thanks to Mahmoud and karim Room is very comfortable Beach and swimming pool is amazing

AmazingFood is very goodDalila restaurant is excellent thanks to Ms.HasnaaReception bar is very very good thanks to Mahmoud and karimRoom is very comfortable Beach and swimming pool is amazing

Everything was perfect i didn't find anything bad ...Thae staff were polite and helpful the beach was perfect the pool was perfect also food and beverage were perfect we feel like home ...Thanks Sunrise and will come back again....I think Sunrise become from top 5 Chains on Egypt on last 3 years.

The hotel was lovely, kept clean and complied with covid restrictions. The room we had was modern and clean, the staff are attentive and help with any request you have. The food was of an high standard with plenty of choice

Hotel is comfortable clean dining in the restaurants is excellent but the main one need improvment, minibar in the room contains no beer and soft drink need to be replanished, food ok limted selection no barbecue pastery is modest although bread is excellent service in the bars is ok different cocktails, smiley faces ,entertenement in the afternoon is limited, free sauna overall we did enjoy our stay

I had a very pleasant accomodations in Sunrise Crystal hotel during the period 16 till 22 may 2021. I can tell that every single detail about the hotel was perfect . Starting woth the staff who is very helpful and efficient, they know how to handle the guests and resolve their complains. The hotel is very spacious with nice landscape. Food quality is very variable, nice and delicious, the hotel has various cuisine from different region. Indian restaurant supervised by indian chief, Greek restaurant with a very delicious paltes, mediterranean restaurant and the oriental one. Animation team is very active they do have entertainment programs all the time and different type of shows Brazilian one was nice , Ukrainian show ending with the belly dance and Egyptian show. The front beach is clean and beautiful. Special thanks for all management and staff who worked on making this hotel a success story. I recognized the meaning of how to pamper the client. Thanks to Mr Nazim , Mr. Zakaria front disk, Mr. Ali thanks to animation team Fox, Ali ,Trip,Taya and very special thank to Mr. Walid Nabil Take rest and select the best Dina Elwan

Spacious room, wonderful service and friendly staff. Food was very good quality

Great 5 day stay. Henry from the entertainment team was nice. Good service but more servers needed in the buffet.

The resort reminded me of all inclusive resorts in DR. The staff were very friendly, but the food in the buffet was not good at all. I was also disappointed they didn’t offer us complimentary transportation from the airport. The hotel was great for what it was. They had so many activities and the location was perfect, I think we were just looking for something slightly more intimate. But overall the experience was great!

Very nice, quite, friendly and relaxing placeFrom the reception to the beach you will deal with friendly and helpful staffThe food is great and well cookedI love this place

Very Good hotel :The pool was perfectPrivacy was amazingKids club not wellPrivate beach was not goodGarden beach was very goodFood was good

The staff was very helpful and very professional.I did not like the fact that there's no fresh juices.

Enjoyed it very much, friendly staff, good food, clean room, good service

This was our 4 visit in so many years and we will be back , the team cannot do enough for you , Thank you once again Richard and Lynn

I liked that the place was clean and quiet the food was fresh and tasty nothing I didn't like