This hotel is very nice and very clean! Perfect location if you are going to explore the city. It’s within walking distance to most attractions. I had a decent view even not booking the “city view”. They are in renovations, so give them grace! The staff was absolutely lovely and check in was a BREEZE!! My room was a great size. I have no complaints! For a room in the city, this is probably the best room I’ve stayed in.

I loved the staff from the front desk to the doorman. Everyone was so nice and helpful. We arrived early and they were able to store our bags until the room became available, because we had a reservation at museum at 2pm. Front desk even called to let us know room was ready.

Great location, amazing staff, super clean hotel. Cannot say enough about the hospitality of the team there, we would definitely stay again. Not sure if we maybe didn't read instructions or understood how it worked, but we didn't get any room cleaning service during our time there. It was fine for a 2 night stay, we were barely in the room. But we were always coming back late and it seemed silly to call about it. Just curious as to why they don't automatically provide daily housekeeping.

Check-in was smooth and friendly. Building is under reno, but that didn’t impact my overnight stay very much.

Windows leaked and got everything soaked when it rained. Dirty

Nicely located hotel in the middle of everything.Will definitely stay here again when back in NYC.

the staff were just the nicest!!!

Great Location!!

Amazing staff and service

The room was small (as expected in NYC), but very clean. The entire staff was friendly and helpful. Location is perfect, close to transportation and restaurants.

Quiet room, easy walk to the Theatre District, lots of nearby eating options, 4 blocks to Penn Station. This is my favorite hotel when visiting NYC.

Great facilities and good size room - really appreciated the Laundry and the Starbucks inside the Hotel! Location was a little far for those wanting to be near Times Square and classic New York tourist spots, but fantastic for those going to Madison Square Garden!

The staff was friendly and very accommodating. Room was clean and comfortable. Very close walking distance to many attractions also easy to call an Uber. Key cards required to get in hotel and in elevators. Very safe.

Location very convenient

The bistro was closed and this was not advised to us when checking in. Realise it was New Year’s Eve and with hotel full there would have been many customers wanting a drink and food.

Clean and well-maintained property. Welcoming friendly staff made our experience even better!

The heater blew cold air on me the first night I was there, which I sure contributed to the fact that I came down with a cough and head cold during my stay. This was fixed as soon as I reported it, but it made my trip challenging. There are better options for the same price, I believe. Location was great, staff very helpful, etc., but i felt the hotel was so-so, overall.

The staff was very friendly. The location was with in walkable distance to a variety of locations.

Loved the area

Great location! There was a strong odor of marijuana on our floor almost everyday which was very unpleasant.

Very enjoyable stay

It was a good place to stay at. Then only problem was their was a lot of crackheads & homeless ppl around the area. Other than that it was pretty good. They don’t bother you so it’s ok

All of the staff were very friendly and helpful. No problem with our stay at all. Planning to stay there again the next time we are visiting NYC.

I arrived early and was able to check in right away. The hotel staff were all super friendly. I came for the KISS shows and had a great time.

It’s a good stay, wish u provide microwave! Great location too!

Helpful and friendly staff

Overall a nice hotel, good size rooms for NY. Great staff. Location is good walkable to many areas

Centrally located. Very friendly and professional staff.

Great hotel, small rooms, but comfortable and clean. Great location for exploring Manhattan, and great staff!

I only landed , so just needed a comfortable bed for one night to rest before I venture for my other journeys. Staff were rather friendly, and thank you so much to ladies who kept and hold done to my glove which I accidently left. Good location. Plus option to leave language for few hours is really good and allowing guest to change phone and rest for a bit in the cafe - so thank you. The only suprise was a deposit - I am from Europe and Hotels website didn't specify how much I have to pay additional. This should really be included in the overal price. It's been now 16 days - over two weeks from my journey and deposit was still not return to me. Smooth process with deposit return would have made for a better experience. Two other hotels I stayed in after already return me deposit.

Great place to stay in the heart of Manhattan. Only 3 blocks from Penn Station, so very convenient to get to via Subway, NJ Transit, LIRR, Amtrak, etc. Hotel itself was in good condition/very clean and the staff was very friendly. Definitely recommend!

The location was great for dining and shopping and was a quick walk to Penn station to get the subway. The staff was very friendly and helpful. In particular, Crystal Morales made sure that we were happy and gave us excellent recommendations and directions.