The property was fine. My room was clean and adequate. My problem was not with the facility

As I already made a comment to the site when checked in, I was not happy that my room was not ready even it was the check in time that I was told when I booked. I really needed to rest after the long journey then being told that if I want to rest then pay for another room. I did not have a choice as I was exhausted. In the end I paid extra when checked out!!! Also I was not happy with the shower room. If I knew it has authentic Vietnamese shower style then could have been avoided!

As I already made a comment to the site when checked in, I was not happy that my room was not ready even it was the check in time that I was told when I booked. I really needed to rest after the long journey then being told that if I want to rest then pay for another room. I did not have a choice as I was exhausted. In the end I paid extra when checked out!!! Also I was not happy with the shower room. If I knew it has authentic Vietnamese shower style then could have been avoided!

Friendly staff, really tried their best to help us out, even with the language difficulty. Buffet was really good, front desk setup several tours for us for a great experience in Da Nang. Gym equipment is old and wireless access points are dated, so don't plan on doing too much work.

Almost perfect but the location is a little bad

Very spacious room with excellent service.

Very spacious room with excellent service.

More of a 3-star hotel than 4-star hotel Breakfast - Limited varieties Dim room lights

More of a 3-star hotel than 4-star hotelBreakfast - Limited varietiesDim room lights

We wanted a good hotel close to the airport for an early flight to Macau. This was a great choice only a few minutes away from the airport and next door to an amazing Military Museum that was heaps bigger and better than the one in Saigon. A short walk from the Accor Mercure which had members 2 for 1 dining and a cheap taxi ride to see the flaming Dragon bridge blowing fire at 9pm. Da Nang was fabulous and so much better than Saigon. We will go back to Da Nang and we recommend the Eden Plaza. The staff were so helpful and the breakfast great too.

Great staff with friendly smile and service. Hotel is old and truelly feeling its age.

remote location vs. city centre

The hotel serves good breakfast, not very good location!

Staff were nice and room was of a good size. However, the smell of cigarette smoke in the hallways and room was repulsive. We had to have the windows open and A/C on max the entire time in an attempt to rid the smell. Very loud construction noise throughout the hotel complex. Definitely not up to its self rated 4 star. Regret staying here.

TV was hard to get operating but they made it work. Only 2 movie stations and 3 news stations in English. Good breakfast both Asian and some western foods. Overall nice clean hotel

Very good location, elaborate fittings, comfortable room and enjoyable breakfast.

Staff not polite. Not near beach. Very far from beach. Room small, near road, loud. Bed not comfortable.

The location is a little out of the way for most tourists. There are very limited eating choices without taking a taxi or walking for a while. The pool is clean and comfortable, the free breakfast is a plus but mostly Asian items except for eggs and pastries. There is a museum next door that is very interesting. Most of the guest seem to be Asian and middle class. The WiFi is a on again off again and sometime not at all system. The staff all try really hard to understand and meet your needs.

The location is a little out of the way for most tourists. There are very limited eating choices without taking a taxi or walking for a while. The pool is clean and comfortable, the free breakfast is a plus but mostly Asian items except for eggs and pastries. There is a museum next door that is very interesting. Most of the guest seem to be Asian and middle class. The WiFi is a on again off again and sometime not at all system. The staff all try really hard to understand and meet your needs.

Although the staff was extremely friendly, very gracious and accommodating the deal breaker for me was the horrible mildew smell I found in my room and any other room they showed me. I was going to spend many nights, but I could not stand it. I felt ill from it. I got a refund and went elsewhere.

Clean, close to the airport, $2,by taxi. Staff is very helpful and nice.

Hotel room was clean and spacious. Hotel staffs say they can make breakfast box but they did not prepare anything when I check out early in the morning. So I went to eat breakfast at the upstairs instead. When I check out, I was asked by the hotel staff whether or not I drunk a beer in the minibar although I did not touch anything at the minibar, which made me uncomfortable.

Eden Plaza suited me for a place to stay before an early morning flight. The staff were very friendly and helpful. The room was a good size and clean. The restaurant wasnt busy and many items on the menu were unavailable. I missed the breakfast but was impressed with the breakfast box given to me.

Eden Plaza suited me for a place to stay before an early morning flight. The staff were very friendly and helpful. The room was a good size and clean. The restaurant wasnt busy and many items on the menu were unavailable. I missed the breakfast but was impressed with the breakfast box given to me.

Hotel was lovely and impressive. Although no one was ever at the bar or the pool bar to serve anyone.

Staffs were very kind and considerate. They all spoke enough English to communicate without any problem.I loved the receptionists and door man as they were SO MUCH helpful! Also the guy at the massage shop was really kind. When I talked about how things were overpriced for tourists, he even gave his contact saying I could ask for help if I get into troubles. I think that's very sweet of him to do so.The part I didn't like was the noise from vacuum machining hallway in the morning.It really bothered my sleep and I was awaken by it.But when I asked to stop the noise, they immediately did and I was happy with their response and consideration.Overall, I had good experience at this place and would recommend it to my friend.

Hotel has excellent facilities, but due to the laziness of the Manager and some of the staff was disappointing. Hotel pool was a good size but tiles needed a good clean and pool water needed cleaning daily. Restaurant breakfast not too bad but fruit should be cooled, again, lazy staff not refilling drinks etc. Evening restaurant appalling. One menu for the whole of restaurant and most of the al a carte items 'not available'. Complaints to the Manager fell on deaf ears. He should be sacked and is a disgrace. Would suggest they put the bellboy Bia on a management course as he was so helpful and knowledgeable. The best member of staff, nothing too much trouble. Facilities in hotel could be so much better if the Manager actually cared. They advertised a free shuttle service to the beach but the manager denied it when asked. It was removed from the web site the next day. There is a bar at the pool and in the lobby but the bar pool is never open and the lobby bar looks closed unless you physically enter it. Manager said it served fast food i.e. peanuts but when asked, the bar said they did not serve snacks. The hotel could be so much better but is a missed opportunity on every level.

Staff did not speak very good english - room service sheet was not in room and when I wanted to order they couldnt understand english and had to send a bell boy to the room to get the order.

I often stay here and have always enjoyed it. The only thing I like to request from this hotel is a room at the back instead of the front, as it can be noisy.

nothing close by to walk to. Only one bellman spoke some english. The rest of the staff spoke none. At the tour desk they had only one brochure and it was in Vietnamese. air conditioning did not work but the english speaking bellman brought a fan that did the job. Breakfast was fine. not a hotel for a tourist the does not speak Vietnamese.

Third time I've stayed here now. Nice relaxing atmosphere. Rooms are big, ones at the back are quieter. Great pool.

-Beautiful pool + poolside services -Spa -Gym, although hot without air circulation -free bike rental for short ride to beach -easy motorbike rental arranged through hotel -clean, comfy rooms