We had to ask hotel reception to open water heating system to use hot water Not good for amount of money we paid

We had to ask hotel reception to open water heating system to use hot water Not good for amount of money we paid

Hotel is good service is also good,but sorry to say that the manager of the hotel is,sorry i do not have a better bad for him,whatever i will it will be less for him.If the owner of the hotel read this than i would like to request him pl throw him out immediately,other wise he will ruin your hotel reputation.My humble request to Hotel.com also to take a action against him.If u people want ask me what happen you are free to call me or mail me.He is not capable for bell boy post but unfortunately he is sitting on manager post.

We stayed here just for a night after touching down very late at night. Hotel is very close to the airport. I guess that's why a bit pricey. Will not recommend for any other purpose.

We stayed here just for a night after touching down very late at night. Hotel is very close to the airport. I guess thats why a bit pricey. Will not recommend for any other purpose.

We just wanted to spend a night between two flights and everything was as expected until the billing. We booked an all inclusive tariff and while checking out they added the taxes over and above what i had booked for. When i asked them to rectify it, they said that this is a practice and we do it for all the customers. They also charged me for a local call which was a patch through by the receptionist to the internet guy because the internet was not working for my room. High level of misinformation and irregularities in the way they bill. Please be aware while paying and check for everything before you make a payment. In the end after almost crying out loud, and showing them the email confirmation of from Hotels.com, i paid only for what i booked. Hotels.com should also take this up with them as they had no idea about this.

We just wanted to spend a night between two flights and everything was as expected until the billing.We booked an all inclusive tariff and while checking out they added the taxes over and above what i had booked for. When i asked them to rectify it, they said that this is a practice and we do it for all the customers. They also charged me for a local call which was a patch through by the receptionist to the internet guy because the internet was not working for my room. High level of misinformation and irregularities in the way they bill. Please be aware while paying and check for everything before you make a payment. In the end after almost crying out loud, and showing them the email confirmation of from Hotels.com, i paid only for what i booked.Hotels.com should also take this up with them as they had no idea about this.

great

When we checked in, we found tip money from the previous traveller and pubic hairs under the bed covers. When we asked for the bedding to be changed, housekeeping just brushed the pubic off the bed (right infront of us) and tried to pass it off as being cleaned.

The hotel room was quite nice, clean and comfortable. We had dinner in the restaurant which was lovely with good food although a bit overpriced. We'd asked for an early wake up call but this didn't happen and checking out was a bit of a nightmare, taking a long time for the staff member to sort themselves out. The hotel also added on the cost of a taxt to the airport which cost three times the amount we paid coming to the hotel.

This hotel is over-priced considering the overall quality. The front of the hotel is not in good shape. Staff are good. Room service is also good.

This hotel is over-priced considering the overall quality. The front of the hotel is not in good shape. Staff are good. Room service is also good.

We stayed for an overnight stay between flights. Airport pick up and drop off very efficient. We were offered a room that had been used by a smoker but staff quickly moved us to another room. Very nice food for dinner and breakfast. Overall a good hotel.

good and comfortable

They say its a 3 star hotel. I give it 4 stars. Recommend to all..

I was very Pleased with my stay at the Celesta Hotel. The staff was informative and polite. I was impressed by the Hotel Management timely manner of correction to any concerns. The food was wonderful. I had a concern of wait staff accommodating a large group; but was reassured it would be no problem. My Organization have made arrangements for a future stay at the Celesta Hotel.

The hotel is good. Not too many facilities, but if you are looking for a comfortable sleep, a good breakfast, clean rooms, and friendly staff, close to airport and most of all a good price... This is the place.

The hotel is good. Not too many facilities, but if you are looking for a comfortable sleep, a good breakfast, clean rooms, and friendly staff, close to airport and most of all a good price... This is the place.

I was very disappointed when I arrived at the Celesta hotel in Kolkata. The actual hotel does not come close to the pictures and advertisements. It is crowded and congested, the rooms are very small and contrary to the picture posted in their advertising there is no rooftop restaurant. Being close to the airport is the only thing this hotel can really boast about. During the first night of my stay I had someone trying to get into my room in the middle of the night (I didn't open the door). In the morning when I went for breakfast some guy was passed out in the hall near my room - the hotel staff was trying to arouse him (likely the guy who tried to get into my room in the night). Where is the security at this hotel? If this hotel advertised itself as a two star hotel and charged accordingly I may not have been so disappointed. However, they claim to be a 4 star and charge as much as real 4 star hotels. There are 4 star hotels in the area for almost the same price and they are far superior to the Celesta.

Celesta is close to the airport, so I stayed there for a night before my flight. It was a great choice for that - newish and clean and comfortable. I rated their service lower than I might have because when I checked in, there had been a mix-up with my reservation. I called Hotel.com and they straightened it out, but the receptionist would not let me into my room until receiving an email from Hotel.com, even though he had personally spoken with them on the phone and been assured I had a reservation and paid for the night. That meant I had to stand around the reception hall for a while, after a long and tiring day. When I got to my room, I could not make the TV work, and the "repairman" who arrived finally figured out that somebody had switched it off completely with a switch that seemed centered on the back of the mounted TV. It was clear that he expected a tip for making it work. Other than that, I was quite content with my night and breakfast at the Celesta and would certainly chose it again. If I had had more time, there are even some local shops and small restaurants that I could have explored, which is a much better location than many other hotels in the airport area.

Celesta is close to the airport, so I stayed there for a night before my flight. It was a great choice for that - newish and clean and comfortable. I rated their service lower than I might have because when I checked in, there had been a mix-up with my reservation. I called Hotel.com and they straightened it out, but the receptionist would not let me into my room until receiving an email from Hotel.com, even though he had personally spoken with them on the phone and been assured I had a reservation and paid for the night. That meant I had to stand around the reception hall for a while, after a long and tiring day. When I got to my room, I could not make the TV work, and the repairman who arrived finally figured out that somebody had switched it off completely with a switch that seemed centered on the back of the mounted TV. It was clear that he expected a tip for making it work. Other than that, I was quite content with my night and breakfast at the Celesta and would certainly chose it again. If I had had more time, there are even some local shops and small restaurants that I could have explored, which is a much better location than many other hotels in the airport area.

Friendly Staff makes your stay comfortable specially the boys in the restaurant were very polite and made sure I was happy with the food. But its situated at a very busy street but close to the airport so it was good for me as I hade to catch another flight next morning.

Nice stay with good and clean room but breakfast was not up to the mark.

Service was excellent. Close to airport but neighborhood is not so good.

It was better than expected. Really nice staff and service. Room is spacious with large closet and a safe. Bathroom is clean. we are very pleased with Celesta.

The Hotel exceeded expectations nice clean room -on the small side but well fitted out No view at all The window looked out onto the wall of the adjoining property However the staff and the general ambiance of the place made up for this Breakfast was fair BUT not ready at 0700 as promised -- staff rushed around to make sure we has something and we left satisfied -- but a bit late for the taxi We ate at the hotel the evening before nice meal but slow service --- although very pleasant and efficient

While the hotel was clean, I was disappointed in the very poor/unreliable internet connectivity in the hotel and the very limited selection of fresh food options at breakfast. These two things, along with a comfortable bed and clean room make up the basis of my hotel selection. As a result I will look further on my next trip to Kolkata.