The staffs were very nice. They tried to accommodate to all requests. My only issue was the hot water. But for the it was overall a very nice place to stay.

Great hotel,it’s fantastic, everybody should go there

overcharged by expedia false advertising not to book again here or through expidoa

One of the three receptionist was so awful I believe she needs to receive a courtesy class to work to any decent hotel in the area. I spent 10 days without watching any news because the TV is not working at all. The hotel can’t not provide me with a bottle of water besides the first day, the receptionist greeted me with one bottle of water. They told me that the hotel will charge me with a $20 fee if I have a guest slept with me in my room with two beds. Quietly frankly I had bad experience this time with this hotel and I wouldn’t recommend it to anyone who wants to go to a vacation in Cap-Haïtien. The only positive thing in this hotel is the lady who prepares the breakfast and happens to do everything in this hotel such as receptionist, cooking and cleanings as well. To sum up, that lady has more customers service more than any other two ladies who worked at the front desk.

One of the three receptionist was so awful I believe she needs to receive a courtesy class to work to any decent hotel in the area. I spent 10 days without watching any news because the TV is not working at all. The hotel can’t not provide me with a bottle of water besides the first day, the receptionist greeted me with one bottle of water. They told me that the hotel will charge me with a $20 fee if I have a guest slept with me in my room with two beds. Quietly frankly I had bad experience this time with this hotel and I wouldn’t recommend it to anyone who wants to go to a vacation in Cap-Haïtien. The only positive thing in this hotel is the lady who prepares the breakfast and happens to do everything in this hotel such as receptionist, cooking and cleanings as well. To sum up, that lady has more customers service more than any other two ladies who worked at the front desk.

Well, it’s an OK enough place to stay if you need a place just to crash for the night or nights. Aside from that the hotel could use some upgrades inside and out. this is my second times staying there and I encountered a lot more problem during this stay then I did on my last trip, some of the issues were : no hot water, and when I told the front desk they said there is hot water, we showered with cold water a couple of times and went back to report the problem again, but it took an argument to get the problem resolved which the guy said was a breaker behind the bathroom. The power kept cutting out every hour every night til about 3am no one seem to be bother by it nor did we ever get an explanation. Breaksfast is okay...

Well, it’s an OK enough place to stay if you need a place just to crash for the night or nights. Aside from that the hotel could use some upgrades inside and out. this is my second times staying there and I encountered a lot more problem during this stay then I did on my last trip, some of the issues were : no hot water, and when I told the front desk they said there is hot water, we showered with cold water a couple of times and went back to report the problem again, but it took an argument to get the problem resolved which the guy said was a breaker behind the bathroom. The power kept cutting out every hour every night til about 3am no one seem to be bother by it nor did we ever get an explanation. Breaksfast is okay...

I didn't like the service I spent 2 days with out AC-DC and room service. I will not recommend it to anyone else's.

I didnt like the service I spent 2 days with out AC-DC and room service. I will not recommend it to anyone elses.

I didnt like the service I spent 2 days with out AC-DC and room service. I will not recommend it to anyone elses.

This place is way over priced for what it is, the free wifi did not work while I was there, rooms are really small and the bathroom running water was just hot water when taking a shower and that was no fun! TV didn't work but after several request they came and fix it. Lots of Miskitos inside the room and extremely humid.

This place is way over priced for what it is, the free wifi did not work while I was there, rooms are really small and the bathroom running water was just hot water when taking a shower and that was no fun! TV didnt work but after several request they came and fix it. Lots of Miskitos inside the room and extremely humid.

I like this place I wish they have a restaurant in .over all good to stay .thanks guys. Nb I would recommended any one to stay because it's convenient to get out quiet don't regret to stay with them I'll do it again .

I like this place I wish they have a restaurant in .over all good to stay .thanks guys. Nb I would recommended any one to stay because its convenient to get out quiet dont regret to stay with them Ill do it again .

There was an issue with phone reception in the original room, but I was moved. The T.V. is controlled by Registration and not satisfactory. Otherwise, the people are nice and they provide with Air Conditioned and breakfast is just fine. I believe that they are willing to satisfy and for this, I would recommend this place.

stay was great. everything was cool.

We showed up at the hotel, but did not stay. We did not feel the area was safe with the political unrest that was happening. The hotel did not have a restaurant.

Well let's first talk about the pro's about this hotel. I liked the fact that it included a fridge and small kitchenette that was functional and came in very handy since I brought food with me too cook. Room was spacious and somewhat clean. Room did have cob webs in the upper right side of the door panel. Bed was very comfortable and did receive a good nights sleep for the three nights I stayed there. Location is excellent since it is centrally located in Cap-Haiten. There are stores and markets in the area to buy stuff from which is good. Location is good and you feel safe in the area when you are walking around. Had electricity every night and hot water to take a shower everyday which is good. Now for the con's. The first is when I arrived Monday evening around 7:00 pm the receptionist wasn't that friendly. She then asked me for 15.00 US currency for the three nights I would be staying there. I proceeded to tell I just arrived you couldn't wait till I check out or the next morning to ask for the money for the electrify. She then stated we had to pay up front which I was very upset about since I had been up from 4:00 am traveling to arrive in Cap-haiten. Flew in from Fort-lauderdale that morning. Paid her 20.00 US but did not have 5.00 change to give me back, which I found unacceptable since the asked me for money for the electricity right away. I then stated since you have no change to give back to me then you should let me give you the next morning when you have change,

Well let's first talk about the pro's about this hotel. I liked the fact that it included a fridge and small kitchenette that was functional and came in very handy since I brought food with me too cook. Room was spacious and somewhat clean. Room did have cob webs in the upper right side of the door panel. Bed was very comfortable and did receive a good nights sleep for the three nights I stayed there. Location is excellent since it is centrally located in Cap-Haiten. There are stores and markets in the area to buy stuff from which is good. Location is good and you feel safe in the area when you are walking around. Had electricity every night and hot water to take a shower everyday which is good. Now for the con's. The first is when I arrived Monday evening around 7:00 pm the receptionist wasn't that friendly. She then asked me for 15.00 US currency for the three nights I would be staying there. I proceeded to tell I just arrived you couldn't wait till I check out or the next morning to ask for the money for the electrify. She then stated we had to pay up front which I was very upset about since I had been up from 4:00 am traveling to arrive in Cap-haiten. Flew in from Fort-lauderdale that morning. Paid her 20.00 US but did not have 5.00 change to give me back, which I found unacceptable since the asked me for money for the electricity right away. I then stated since you have no change to give back to me then you should let me give you the next morning when you have change,

The staff at Metro was delightful. The hotel itself, however, didn't match its description very well at all. There was no "restaurant" or "rooftop bar" or much of anything except the very basics and a nice breakfast served in the lobby. The electricity kept going off (the staff DID tell us that they were having problems with their generator and that they would move us to a different hotel if we wanted, which we declined, but it was still frustrating). The water went off completely a few times while we were there (for a total of 4 nites). The Internet (which we rely on while we are travelling) was very intermittent. The hotel was a 15-minute taxi ride into the town itself, which we were initially unaware of!

The staff at Metro was delightful. The hotel itself, however, didn't match its description very well at all. There was no "restaurant" or "rooftop bar" or much of anything except the very basics and a nice breakfast served in the lobby. The electricity kept going off (the staff DID tell us that they were having problems with their generator and that they would move us to a different hotel if we wanted, which we declined, but it was still frustrating). The water went off completely a few times while we were there (for a total of 4 nites). The Internet (which we rely on while we are travelling) was very intermittent. The hotel was a 15-minute taxi ride into the town itself, which we were initially unaware of!

Reserved hotel the day prior. Staff did not know upon arrival. Seemed confused when shown the web page confirming payment. We needed two beds but were told there were no rooms like that. When shown the photo, a room appeared. Room had a 50% discount as well that night, but we could not talk her into giving us two rooms for the same paid price. Difficult to find off Hwy 1 as signs say Metro Hotel, but its registered as Metro Residences. Internet works in the lobby. DESPITE all this, the rooms were spacious, clean, bright, comfortable and the breakfast the next day was OVER THE TOP...omlette, toast, fruit, juice, oatmeal, potatoes, coffee and Coconut juice out of the coconut! Nice bar area up top..just needs people :)

Reserved hotel the day prior. Staff did not know upon arrival. Seemed confused when shown the web page confirming payment. We needed two beds but were told there were no rooms like that. When shown the photo, a room appeared. Room had a 50% discount as well that night, but we could not talk her into giving us two rooms for the same paid price.Difficult to find off Hwy 1 as signs say Metro Hotel, but its registered as Metro Residences. Internet works in the lobby.DESPITE all this, the rooms were spacious, clean, bright, comfortable and the breakfast the next day was OVER THE TOP...omlette, toast, fruit, juice, oatmeal, potatoes, coffee and Coconut juice out of the coconut!Nice bar area up top..just needs people :)

Very nice people and a quiet stay. The staff provided breakfast. TV had channels similar to home.

I love waking up to a wonderful warm breakfast. And some wonderful soup at super time. The hotel were the best ever. Wonderful staff very loving caring and genuine. I love one in particular name Lovely she went the extra miles to make my stay extra special. I would definitely recommend people to this hotel. I had a great time there. But they can try to improve with the cable that's the only little problem. Other than that best hotel ever. Thanks to all the staff at Metro hotel. I will definitely go back and metro will be my hotel. Thanks expidia for helping me book my trip.