the hotel was not accept the booking online anymore. the location on map was incorrect. the real location is not on the main TranPhu street, you need to ask many people about this hotel because it is not well-known. the hotel is on the end of small street away from TranPhu street about 500m away. This hotel is family business - so it should named as Guesthouse rather than Hotel, and no one speak English. Seaside 1 and Seaside 2 hotel are in one old building.

At the reception the guy was playing his smart phone and kicked us out said "No reservation no room". Even didn't check e-mail or smth. Was really absolutely impolite!!! It was extremely difficult to find this hotel. We were trying to call them but nobody answer. So NEVER book this hotel EVER! better sleep at the beach: will save your time, money and nerves.

At the reception the guy was playing his smart phone and kicked us out said No reservation no room. Even didnt check e-mail or smth. Was really absolutely impolite!!! It was extremely difficult to find this hotel. We were trying to call them but nobody answer. So NEVER book this hotel EVER! better sleep at the beach: will save your time, money and nerves.

After check-in, we had entered the room which smells moisture/mildew ; we could NOT find any water-glass in the bathroom so I went downstair and the old lady was upset about the maid ( who forgot to put in the water glass ) and quickly gave me a mug she found in a pile of glassware ; I did not look at the mug but as I reached my room , my wife was upset & showed me the dark matters at the bottom of the mug. So I went downstair a second time and the old lady , with a cold face , told me to grab another mug sitting on top of a water fountain .... and that mug was probably used the whole day already.... I was so upset about it & politely told the old lady to forget about the water-glass or mug ... THERE WAS NO SENSE OF SERVICE IN THAT OLD LADY. The next day, we checked OUT ( even we had prepaid for 5 days ) It was a bad hotel and the old couple has no sense of service and the facilities are in such bad shape and need upgrades & improvements. Unless drastic improvements are made, it would be a great DISSERVICE to future customers of hotels.com.

After check-in, we had entered the room which smells moisture/mildew ; we could NOT find any water-glass in the bathroom so I went downstair and the old lady was upset about the maid ( who forgot to put in the water glass ) and quickly gave me a mug she found in a pile of glassware ; I did not look at the mug but as I reached my room , my wife was upset & showed me the dark matters at the bottom of the mug.So I went downstair a second time and the old lady , with a cold face , told me to grab another mug sitting on top of a water fountain .... and that mug was probably used the whole day already....I was so upset about it & politely told the old lady to forget about the water-glass or mug ...THERE WAS NO SENSE OF SERVICE IN THAT OLD LADY.The next day, we checked OUT ( even we had prepaid for 5 days )It was a bad hotel and the old couple has no sense of service and the facilities are in such bad shape and need upgrades & improvements.Unless drastic improvements are made, it would be a great DISSERVICE to future customers of hotels.com.

You should delete them from your service as they blamed you saying you werent paying for no-shows. They think later than 6pm is a no show and wouldnt give me refund until you pay them. Your support team is looking into it ?

good hotel located close to beach, but stuff doesn't speak english

good hotel located close to beach, but stuff doesnt speak english