The hotel is very old but nostalgic since it is grand Marais first hotel…great patio right on the lake and the staff was very friendly

Sorry I am unable to review as they had no heat and moved me to Aspen Inn, the ladies there were very nice but the hotel as old and no where near the lake. I was very disappointed

First of all ,I asked for a king size bed with a lake view the hotel scratched out my original room and put us on the road side.Went and asked for the original room booked ,we got it . The room was very dated the main window to look out to the lake was doubled paneled had moisture so you could not see the lake.the other 2 side windows had no screen on one of them ...no microwave in the room ,no ice available and small fridge which was ok ...It was 80 degrees in the room with no way to control the temperature,so we had to sleep with the windows open all night.we had no warm water whats so ever ..Front desk girl said they called for service for the water ...but looking at other reviews this happens a lot ..how can you keep a hotel open with no warm to hot running water ..The computer to check in kept crashing so that as 20min ..The hotel as managment says in other reviews "retro " this is not retro what so ever ..This management should be ashamed of themselves to have this hotel open and to serve the public .You drive long dustance ,you need to shower and cant ..no discount was offered to us at all until we asked .Id hate to see if a young family was to stay there and be abandoned.I have teaveled the world ,very experienced traveler,so I am not over exaggerating..The public needs to be aware before booking ..Thank you for the time to read this

Dont use hotel.com to book a room here...i did but the hotel supposedly doesnt get notified that we used your company so i had to book thru the hotel when we arrived and it costed us 70 bucks more....212 CAD for a horribly cheap place....no cable tv....bed felt like it was lopsided head of the bed was lower....walls were very thin

Our room wasn't ready at 4:30 pm when we arrived. We walked into our room with bed stripped, no towels etc. They ended up giving us a different room. Ice machine not working. Check out went well.

We were taking a winter road trip and spent a night in Grand Maris. Everything seemed fine when we checked in, however; a few hours later my husband took a shower and the water was cold, it didn't even get a little warm. there was a big stain on the floor covered with a throw rug that looked so out of place. everything at the breakfast bar was prepackaged and individually sealed. there was no heat in the room. when I told the woman at the front desk about the lack of hot water, she yelled at me, saying " The gas man was supposed to be here yesterday" I am sorry, It was not my fault he did not show up. We had already suffered for that, we could have been treated with a little respect and offered a discount or at least an 'I'm sorry'. Not a good experience.

The front desk was totally accommodating! We had top floor first night and since we are not stair people, we were relocated downstairs. Shower was powerful. Breakfast was cereals, coffee, pop tarts, toast, juice, hard boiled eggs, oat meals, Keurig in lobby for hot chocolate, coffee and teas with honey. Right across the street from Sven and Oles! It was a pleasant birthday getaway with my spouse!

Heat was not working. 60 degrees in our room. We left early. They need to refund our money.