Price was low but after stay it was appropriate. No hair dryer in room, ants on sink counter and furniture was dated.

Other than the fixtures in the shower having no guards and literally just coming out of holes in the walls and the front door not sealing on the bottom (found ants in the room though not many) it wasn't that bad, out of habit i walked around in my socks inside the room and they ended up getting much darker grey due to the floors not really being cleaned. But the beds were soft, got extra pillows with no issue because the ones these places have are thin, ac cooled off the room eventually, and the water was warm. The picture in the add is taken behind a locked door you cant get through, you only can speak with the people who run it through a window.

Cute little “ma pa” type motel. No frills just a clean motel stop along the way.

Had to remove ton of flies out the room. No kidding 15 , fortunately most of them already in the window.

The room was large, but the power was shut off and room was stagnent. Had to ask for power to be turned on. Lobby was locked and not accessible with out phone call. No coffee pot. Did have very good water pressure.

A/c wasn't working, found bed bugs

Very friendly staff and reasonable

To start the room had ants all round the sink and the house keeping was terrible. We left our room and they didn't come in to take the trash out or put in nee towels my husband had to take it out and ask for new towels. The room was humid even with the air conditioner running and we had to turn it down more just to get cool after being outside in the heat. The best part about the experience is the last at the desk was friendly and very helpful, however they are never actually there and you have to call them to get them to do anything. I was disappointed in the experience and that is the last time I stay there

Great clean and affordable stay.

Close to serval places to eat and shop rooms where very clean

This is not what I would consider a property that Expedia would even consider being on their website. There was a sign on the door that stated “we are not responsible for any diseases, infection you may catch while on the premises“ the facility looked like it was a crack house. We chose not to stay there, as it looked very unsafe, and the locals stated that, we should not stay there so we chose to go to another location. I tried to call Expedia as we were driving out of the driveway and could not get a representative on the phone and was simply told we would lose our money. I am hoping that the right thing will be done and you will please consider refunding our money.

Very old. Creepy atmosphere

Stayed there many times for the value a great place to stay. Now at the current rate not worth the extra money. Would stay at newer locations.

The owner was very friendly and made great conversation. Its an older motel, so it wasn't in the best of shape, but you can tell they are working on things around there. The floor, sink, shower and toilet were clean. It was quiet around the area.

this hotel was in renovation so not great but we have stayed in worse. I filled out a survey on our last day around midday and said the door knob needed replaced. After a long day rock hounding we are in bed at 9 PM to watch a movie when management knocks on the door and shoves their phone in our face wanting to know why we complained. Very unprofessional. The price is right but we won't be staying there again.

Classic hotel with friendly atmosphere

Bed was very comfortable.

Stay there every time we come to Franklin.

Really comfortable beds and clean rooms. Much cleaner than a lot of the overpriced big name brand hotels!

My wife and I have stayed at Sapphire Inn more than a handful of time while our son was a student at Western Carolina. We had the occasion to visit the area recently. We had a horrible experience. The lobby area happened to be the front foyer of where the family who owns the hotel lives. It’s messy and unclean. The room was horrible. It smelled bad, there was no hot water in the sink or shower. The refrigerator did not cool. And when we finally went to bed, we pulled back the sheets and they really filthy. We called the front desk (From our cell phone because the phone in the room did not work) to report the dirty sheets and eventually they sent someone with fresh sheets. But we had to change them ourselves. At night, there was what sounded like a clogging convention upstairs and we were not able to get much sleep. We left very early the next morning. We will NEVER return to Sapphire Inn ever again.

Room was clean and as described. A little run down, but clean.

Parking not good and non smoking area people are smoking not really good

It was okay

Room was nice and open for wheelchair access.

The air conditioning went on and off And when I brought to the owners attention 30 minutes after I checked in he wouldn’t give a refund. The rate was also much higher and they charged me and I have an ESA animal. NEVER GO HERE. There were cops on the property the entire night. The beds were dirty.

Room is nice clean and people are friendly

very clean and quiet area

Place is somewhat run down. Construction projects were being done at night with no regard to noise level. Would not stay here.

Was disappointed the advertised on-site laundry had been removed. Having no car, I had to walk 0.3 miles each way to laundromat. Shuttles are $1 each way.

Was disappointed the advertised on-site laundry had been removed. Having no car, I had to walk 0.3 miles each way to laundromat. Shuttles are $1 each way.

Very friendly and clean, I recommend to anyone

Not a nice place to stay!!