We found the staff friendly and helpful. However, the hot water wasn't working in our room.

The hotel was ok for a stay with a very good location in the heart of Mandeville. Everything you could ever need is available within walking distance. The breakfast was exceptionally good in both taste, quantity, presentation and service. On the bad side the internet was down for two days which meant I had to purchase a data SIM. Also the hot water stopped working one morning. The hotel could do with some regular maintenance with water leaks regularly in the hallway and my previous room. The decor could do with some regular paint and repair particularly the main room doors and furniture. However I would stay again as I know what to expect and for the price I'd say it was worth it. They need to change the room names as the junior room is better than the superior room which will confuse anyone. So I was surprised to see when moving from junior to superior it was not superior at all as I was faced with a dirty roof for a view out the window and no balcony. It's better they call the junior superior and then change the superior to be called junior. Staff were mostly all very pleasant. The pool was out of service and there was pretty much nothing to do outside your room in the hotel. No areas of entertainment or to chill . This included no TV in the rooms so bring your own entertainment.

The staff was friendly.

My experience at the Mandeville Hotel was somewhat peculiar. Given that we arrived before our check-in time, I understood why we were told we could not check in until 2:00 p.m. and that we would have to pass the time in the intense heat driving around the town until then. Once we checked in, we found that the rooms were dilapidated, had no refrigerator or TV, old bed linens, and pillowcases that were torn and hand-tied back together. Things were broken and falling apart, such as the closet door. Having no hot water for showering was the hardest part. I was informed that I would have to wait until the next morning till maintenance arrived before they could finally provide hot water to our room, after much back and forth with the front desk they eventually got us hot water. You must ask for an iron and board at the front desk if you need to iron your garments. A further observation I made four days into my stay was that someone had entered my room after we had left for the afternoon, eating all of my biscoff cookies and leaving the empty wrapper in the plastic bag that they were in. One of us had $50 gone from our purse. There was no safe available to keep items in. The only thing about the hotel that we truly liked was the breakfast, which we really appreciated. Although I didn't have a nice stay, I opted to depart one day early after my belongings began to disappear. I asked for a day reimbursement but none was provided.

Overall stay was good! The night manager was so pleasant and welcoming out of all the staff. The property is outdated and need renovations to match with 2023 times. But I must say that it was clean and kept cleaned. The breakfast that was served was sooo delicious and I could've eat it all day if I could.

So far I enjoyed my stay and would recommend others

Staff is very responsive and always pleasant and courteous.

There was a receptionist there that showed me so mich hospitality.