There was no shampoo. I called to ask for some to be dropped off when the cleaned the room that day, and when I returned that evening, the room had never been cleaned and the shampoo dispencer was still empty.

We would never stay here again! Sunday morning around 1:30 am, a loud alarm went off inside our room saying there was an emergency in the building and to make our exit using the closest stairwell. Seems easy except that we were on the 23rd floor with two sleeping toddlers. We tried calling the front desk several times to get info, and after no answer, we went up there (25th floor) to find the door locked and lights out. We made our way down all 25 floors and found absolutely no one in charge in the ground level lobby. Eventually the fire department came and then someone without a name tag told us she worked there and it was a false alarm due to a bad breaker. We also heard staff saying this “hadn’t happened since March.” The hotel had a chance to make this right, agreeing to take care of some of our charges, including the $84 parking fee. Well- we have been charged for that fee even after getting a printed receipt and ensuring we wouldn’t be charged. The front desk staff claims they can’t do anything, and the GM has not returned our call, so we will dispute the charge. Our TV never worked which was great for a weekend with two toddlers. They did give us a choice of one free drink or free WiFi for that. Apparently it’s a common issue with their cable company- at least that’s what we were told. I’ve never left a bad review for a hotel but the service here is sub par.

Room did not cool down with AC turned down to 68

Rude counter staff, dirty room, tv’s broken, no internet, pool was OOO… picture probably 75+ people trying to get breakfast and only one gentlemen on the floor to buss. Food was okay, but felt terrible for the worker and unfortunately meant the dining area was disgustingly filthy. Would not return.

The stay was amazing, was right in the center of Pittsburgh walkable distance to everything in the city. The room had great city views, the breakfast was amazing. The hotel had happy hour every night with free snacks and drinks.

My reservation was all Messed up I reserved 2 rooms initially 2 adjoining queen rooms and after I added a third room a king room. Upon check in there was only 2 rooms one of each not on the same floor. My room being the birthday guy was the smallest room ever . Not the best stay especially since we wanted to be together. I was 4 floors below them.

The room was clean and service was good. My only complaint was that items like cereal, milk and fruit were not being refilled for breakfast. And there was no water. But for a fresh and hot breakfast that was included with our stay, it was pretty good.

Good location for walking to the arena and restaurants. Room was very spacious and clean. Great happy hour and breakfast.