My recent stay at Courtyard by Marriott Kansas City left me thoroughly dissatisfied. Despite the front desk has strongly recommended the valet parking service for safety, our vehicles were stolen, revealing a significant security breach. The valet parking area lacked essential monitoring and security personnel, proving to be as unsafe as the public option. What added to the disappointment was the hotel's response post-incident. Instead of providing support, they handed us over to a third-party company, creating a communication void as if the incident hadn't occurred on their premises. To compound matters, neither the hotel nor the third-party company offered any compensation for our losses. The lack of transparency further fueled our frustration. The hotel failed to provide any recording of the valet parking area, hindering a thorough investigation into the theft. This experience falls short of the commitment to guest safety and satisfaction. I hope the hotel takes urgent steps to address these security concerns and provides a more supportive environment for its guests in the future.

elverto and Kesha and Donavan and em Made my night. They all were so Amazing they NEED a raise. They were so nice and helpful.

The room was nice. The staff during check in were rude and not helpful at all.

A/C didn’t work in our room.

Great place. Nice location to Sprint Center and decent parking. Gal behind the counter was awesome

Very convenient to Main Street and the free Kansas City Streetcar which services many of the very good tourist spots.

This was very convenient for seeing a show at T Mobile Center. Very nice city to visit

We stayed here for 4 days. The first day we slept in but the rest we were out in the morning for the day and our room wasn’t cleaned once. There was hair elastics and other debris from previous guests. It was definitely not up to the normal Marriott standards. The 3rd day we asked if we could have our room cleaned or at least the small garbages dumped and towels replaced but came back at night and nothing had been cleaned. The employees could care less even when we told the front desk. I’m pretty easy going but the two of us staying here weren’t impressed

Marriott as a brand is just not what it used to be! Not one single thing in our last 3 Marriott stays, and all in the last 90 days, has been luxurious, or made us feel pampered. Elevators not working, front desk dont seem to know their job, beds and linens so far beliw luxury standards! Truly looking for a replacement for Marriott and all their stepchildren they're yrying to bring under their brand.

Location

Needs a better cleaning. Elevator floors are dirty, restaurants appearances and lobby need attention.

Very nice

Lamp on the desk table need light bulb replaced.

Good service!!

It was very close to our meeting sites.

The staff were very helpful and knowledgeable about the area! We had no idea about the transit system or transportation. They gave us information and gave directions to the stop. We thoroughly enjoyed the stay and accommodations of the hotel!

This hotel was top notch. Definitely a return visit is in the foreseeable future. My girlfriend and I stayed over night for a concert and it was fantastic. Beds were comfy, room was amazing inside, the entire place was a great experience. Definitely 5 stars.

The hotel was located in the Downtown area. It was 2 blocks walk from the free cable car. The staff was escellent and helpful. The only issues we had was that the shower current had a moldly smell. We asked for it to be changed. We were promised that it would but we were there for 6 days and it was never changed. The other issue is that there is not a safe deposit box in the room. It's at reception and no one seemed to know how that workded. Otherwise, we thought the hotel was great.

Great customer service.

If you are visiting downtown it’s close and convenient

Checked in very late, staff very friendly and supportive - room very spacious and clean

The entire staff was hellpful and friendly

I was greeted by a friendly front desk person and was told about the coffee, breakfast offered in the morning, and other hotel features. He also gave me two small bottles of water, which was much appreciated, because it was hot and humid that day. I appreciated the cleanliness of my room. There was a large bottle of Shampoo, conditioner and body wash in the shower, but no lotion or q-tips, shower cap or make-up remover cleanser. So bring your own if you like or need that. The pillows were very comfortable, but the bed was too soft and felt "old." It was very uncomfortable. Overall, for the price, it was really nice, but not sure I'd stay there again.

Easy to get around

Exceptional staff and cleanliness!

Having to use valet instead of being provided a designated parking spot was a hassle. That wasn’t incredibly handy at times but the valet service is pretty fast.

Excellent place to stay!!

I loved the easy access to the downtown area from the hotel.

Exceptional hotel the only thing that was bad was the parking and the amount you have to pay to park

The area around the hotel seems pretty sketchy at night. I felt I uncomfortable leaving my car there. At the parking lot on the side of the building, there was lots of glass on the ground that looked like from cars that were broken into. One of the staff members were really rude. I came down to get snacks in the middle of the night and he seemed very irritated that he had to get off of his phone.

Clean rooms, awesome friendly staff at all times.

Really friendly check in staff and super helpful