Hotel was nice paid for the Grand Hotel and got a room in the Marina next door Room was not bad except for the bloody sheets! Requested a wake up call for 09:00 am but was surprised to get a 06:00 am. The night auditor (Hassan?) refused to admit any wrong doing and insisted we asked for a 0600 wake-up call. When asked to speak to a Manager at checkout I was told he was in a meeting!

This second stay of 2 nights has some problems such as air conditioning that never worked properly & the internet connection was poor. While the first stay of 3 nights did not have these issues.

It was a non alcohol hotel, which was a little disappointing.

The stay was excellent. The staff were great

Staff is not friendly and not professional

Nice place

Nice property

The room was huge and comfortable so that’s a plus. However the staff, well…. Check-in I got got double charged, they didn’t bring bags up, and then on any given day the most money I could exchange was 40 dollars . I called downstairs to see if they had a bar/lounge … they said it opens at 7… and all they had to do was look up and see it was completely not being used . I assume a lot was lost in translation as most English isn’t their top language , so no fault of theirs . It was just like it wasn’t fully up and running again but the staff had to act like it was . Again, the rooms were great , so if you want a nice QUIET area of town to get rest . This is the place

They charged be 200 dihrams for early checking in. Exceptionally BAD service. I had to wait 30 minutes for checking in to my room even though I paid extra. Room was ready. There were 4 people at the front desk, just laughing and joking, wasting time while customer is waiting. It took an hour to just get complimentary toothpaste and toothbrush at the room. This team needs training from IHG group on service. I have seen lazy people, but they are the worst. When i walked into the restaurant, the first thing came out of the person in front of the restaurant on duty is how much the price person is. No greetings. Worst Hotel Service I have ever experienced in Morocco.

How can this be a 5 star hotel? Room at 15th floor. A great view, but that’s the only great with this hotel! Room was in need to be refurbished. Tiles in bathroom broken. Carpet in room had stains. Windows not clean. In booking of a delux double room it said there should be slippers and bathrobes! No slippers and just one bathrobe for the 1st night. Gone after cleaning. Free water, yes but one small bottle for 2 persons! Location good. All in all expectations were higher. Please either update what’s included in room or make sure the promised items are available.

The stay was acceptable. Room was cold during the month of March. Breakfast was below average: Room was clean Bathroom is equipped with all the needed tools and accessories.

The stay was acceptable.Room was cold during the month of March.Breakfast was below average:Room was cleanBathroom is equipped with all the needed tools and accessories.

It was my second stay, the first was better, I hope they get better soon.

It was my second stay, the first was better, I hope they get better soon.

Good place to stay , friendly staff

Good place to stay , friendly staff

First time I stayed there I will definitely stay again hotel is nice clean and comfortable so for is the best one

First time I stayed there I will definitely stay again hotel is nice clean and comfortable so for is the best one

Excellent place, would definitely stay here next time I’m back in Casablanca.

Friendly and helpful except unprofessional reception. quiet and safe

The stay was comfortable. The location was great. The staff were friendly, serving and helpful. One of reception girls needs to be more welcoming just like the other receptionists who were friendly and gave us the feeling to be home.

Wonderful hotel. Friendly staff and very welcoming

Wonderful hotel. Friendly staff and very welcoming

Wow, this place was was great but man the hotel room was massive for a standard. Loved that the toilet and bathroom were separated. It was super quiet, love)d that! They also had a window that opened so you could get fresh air and hear the heartbeat of the city. Would stay again

The location, clean property and the friendly staff. What I don’t like the shortage in drinking water and no Iron device.

Front desk services were poor. We waited for check-in the lady was chatting with another staff until a another staff while he was serving another customer had to tell the lady to take care of us. After all, she did not tell us where the elevators are, wifi password, hotel facilities, etc. Later I came down to ask for wifi password, I told the front desk the service was poor.

It is a very new hotel with excellent amenities in the center of the city

Receptionists are rude Hotel as a building is good Not a good experience for me Never again

Receptionists are rudeHotel as a building is goodNot a good experience for meNever again

While the hotel was nice, the rooms were very hot as air conditioning did not work. The breakfast was expensive and terrible. By the time we arrived to eat, there was nothing left. Location was in the business district which is under construction. Would not recommend this place for the price

While the hotel was nice, the rooms were very hot as air conditioning did not work. The breakfast was expensive and terrible. By the time we arrived to eat, there was nothing left. Location was in the business district which is under construction. Would not recommend this place for the price

Very nice, comprehensive hotel with excellent facilities, comfortable room in central Casablanca. Good breakfast, but very slow service getting tea or coffee from what apparently was plenty of staff. There was a restaurant/lounge in a nice location with terrific food and great service for lunch or dinner. The hotel desk staff was friendly, but not helpful. We were called 10:30 PM to present our voucher to show payment- I had to dress and go down to the desk to show this and to pay a local tax (hotel bill was paid in advance). I paid in cash, but they didn't have change. I was told to ask for it in the AM when checking out. At that time, they didn't have any record of the change I was owed. Although the amount of the change was trivial, this shouldn't happen. I then asked the staff to call a taxi to take us to the airport (called a Grand Taxi in Casablanca, capable of handling luggage of which the smaller taxis were unable), but was told the Grand Taxis rarely came by the hotel, and the hotel wouldn't call us one, but would provide us with their own contracted service ( a limousine). This was significantly more expensive than a taxi. I paid for this as there appeared to be no other choice, but one of the bellmen indicated that there indeed were Grand Taxis in the area, but couldn't say this in front of the management who evidently were at the desk. I would not stay here again.