We had showered with cold water for 3 days, the basin tap has hot water but not the shower. We thought of shower at Steam/ sauna room but also no hot water. Adults we can but my 2yo boy cried as the shower water was too cold. We did feedback on the next day after the check in but still the same & nobody get back to us to check on this issue. The elements mall next to the hotel has been closed down so nothing to shop.Road closures on Jonker street on weekends starts from 530pm so it's difficult to drive/grab in, had to dropped down somewhere near to walk in. So for the hotel location I would prefer to stay in walking distance around Jonker street for convenience as Doubletree has nothing around to shop for & a distance to main attractions area.

If you’re looking for a great place to stay in Melaka, look no further I’ve been a Hilton Honors member since 2020 and have never regretted it. Second time staying in this hotel, first time was in the Junior Suite and this time in the Deluxe Room Was greeted warmly by the front staff Anna, first impression matters All rated 5 stars except for the condition of the room I was given, carpet was slightly worn out and some parts slightly sticky when your feet contacts it. But note that this is just the room I was staying in, didn’t mind as I just avoided those areas (luckily not the route to the bathroom) Facilities all good in terms of the gym and the swimming pool. Views are great from certain rooms overlooking the sea Breakfast is the main hook of the hotel with the staff coming around serving their famous Teh Tarik. Don’t wary about the location as grab is vastly available in this area.

love the rain shower with cabtree & evelyn toiletries provided. love the fluffy bed and 100% blackout curtain.

Nice view, place, good staff

The Hotel room is spacious and clean. Front desk staff polite and helpful. However the hotel reception is located at the 12th floor, car park is located at the 5th floor, the route to the lift lobby from the car park is very dirty and isolated. Moreover there is no proper sign leading to the car park and there is no indication where we can park our car. The nightmare come on the checking out day, according to the hotel staff, the hotel lift broke down in the middle of the night. We will not notified of the breakdown. We were make to walk down from the 27th floor to the 12th floor for breakfast and walk out again to our room to pack our luggage and walk down again. The hotel should have informed us to pack our luggage and walk down only once to the 12th floor for breakfast and then straight away check out. The hotel need to improve on this.

Hotel is nice, clean, comfortable, at great location. Hotel staff are friendly and helpful. The stay has been pleasant except for the lift shutdown that occurs on 19 Jan, due to a water pipe burst in the building next to Doubletree Hilton Melaka. We were not informed of the lift shutdown till in the morning when we were trying to take the lift from 20th floor down to ground floor. It was after a few call to the customer care hotline were we then informed of the situation and yet it wasn’t very clear of what was going on. The hotel should have texted us about the situation almost immediately when the lift shut down occur. Communication is important in such situation to avoid confusion and panic. The staff was not very consistent in their reply when we are trying to do our checkout. Some were telling us to go to the receptionist on 12th floor while some was saying we can just go to the concierge on ground floor, thus resulting in confusion. Since our check out, we still do not receive any formal apologies nor compensation for the inconvenience. We hope the hotel can reflect on the feedback provided above.

Every staff are polite and helpful. Room is big and clean.

It’s pretty quiet here and no walkable shopping centre around. International buffets food varieties quite limited and should add in more food varieties. Still like the hotel and the cookies overall.