Walking in it looked like a nice hotel experience, check in went smooth. However the room was less than ideal. We were placed in a room with an excelent view of the 10 hvac units that clicked on and off all night, 2 satelite dishes, and the vents for the grill. The matress/bed noisey, like it had been assembled incorrectly, or was unblanced. The pillows and i use that term lightly were flat and felt cheap and overused. The walls of our room were covered in scuff marks overall and smelt like stale cigarettes. (We dont smoke). I booked this Hilton Garden inn with previous positive experiences at others in the chain. Unfortunately it was let down. We wont be staying again.

Very clean and comfortable. Had lights out and the fan in the bathroom didn’t work. Would not keep me from staying again.

Hilton has such a good reputation so I had no qualms about staying here for the weekend. However, the front desk clerk didn't tell me the internet was not working or that room service would only be once for our stay. So I went up to our room, which was great, but only to discover no internet. And the hallways were freezing cold as if the air conditioner was on full blast. I called the clerk who said that they were switching providers. So, NO INTERNET. Then at 3:30am, the fire alarm blasted. I called the clerk, and was told, "it was nothing, don't worry" and could not go back to sleep. We were out the entire day looking at houses to buy and came back, still no internet and no housekeeping. Finally I found out that their new policy was to for housekeeping every other day. I had to ask for new towles and more coffee for the next day. The next morning, I went to fill up our water bottles for a long journey back home, and the machine was broken. I had to go to the restaurant and the waitress was not happy to fill up my bottles. All and all, it was a huge disappointment. I'll think twice before booking with Hilton again.

Very comfortable beds and pillows. That’s why I keep coming back to Hilton. I’m a pillow snob! Lol

Ease of check-in, super clean rooms, comfortable beds, hot showers. The themostat was easy to adjust to the guests' comfort, very quiet while we were there for one night. Would definitely stay there again.

Both nights we were there there were teens running and yelling in the hall after 9pm. Hard to sleep w the commotion!!

Easy check in and out

Conveniently located standard property!

The staff was friendly. However at 4pm our room wasnt ready for check-in. 40 minutes later I checked back to get a room and received keys to an occupied room. Eventually, we got a room and 2 free bottles of water.

it was awesome

Place is really easy to find, in a well located area

Great!

Evening front desk staff not very friendly. No morning coffee available on both the days of our stay. The first day they were out of coffee, and the second they were out of cups. Breakfast not included in the stay, $17 for breakfast. Didn't clean our room although requested.

We reserved an ADA room to accomidate a wheelchair bound individual. Bathroom facility was good but access to beds did not allow safe transfer of individual from chair to bed. Space in room would accomodate repositioning of bed to allow this to occur. We need to be able to walk around the chair to position infront to manuever to bed safely. A second chair in space would also be welcome.

For a Hilton (even a franchise) it looked good on the surface, but corner cutting underneath. Ask for a soft-service after 2 days. "We only do a service after 4 days." Things like alarm clocks either unplugged or with the wrong time (isn't that something housekeeping should check for reset between every guest?) The lobby, pool, patio, and restaurant were all quite good. The staff attitude for polite requests was....surly. I could have spent less coin for equal service. Not the service experience I expect from a Hilton.

Easy access Friendly staff Clean rooms

The Jacuzzi was extremely chlorinated. When I called the front desk, no one answered other than that I had a pleasant stay.

Very nice and clean

Update your older hotels

Nice place. Great staff! Shower was about a 3 star level though.

The people were all very professional

The only thing we didn’t like was that they charge 16 dollars for continental breakfast. Most properties provide free breakfast

There was dirt on the walls in the room and shower was a little dirty. Other than that it’s a nice hotel.

Arriving at room, NO WI FI, called front desk, followed directions given, NO WI FI. Specifically asked for roll in shower as I cannot step into a tub, I get a tub. I love Hiltons, but this property is lacking.

Quiet, clean, and convenient. Bed was very comfortable. Local was close to restaurants. The neighborhood was clean and safe.

Great staff!

They gave away our room before we got there and we even showed up early. -All we wanted after 12 hours of driving was a bath to relax, but no tub. -The shower door doesn’t and won’t stay closed, so water all over the floor (safety hazard). -Mattress was hard so keep that in mind, and the pillows were lumpy (bring your own if you can). We did receive a free breakfast (which was nothing exciting) for giving away our reserved room but other than that we were told there is nothing else they could do, due to us booking with a third party (Expedia). So beware.

Check in was a breeze

Nice

Nice property, Excellent Dinner Chef, good Breakfast. Business Center has been down for over six months and they recommend their sister hotel across the street and their business center has No workable printer, my concern feel on deaf ears at both locations.

The hotel was so clean, nice and cozy. The bed is so comfortable and the sheets so clean. Bathroom is excellent. Great breakfast menu. Highly recommended.

After 14 hours of road travel, being greeted by Anna the rude nightshift front staff, you might want to reconsider booking your stay somewhere else. This woman shouldn’t work at any customer service position!