My shower did not work in my room and the tub would not drain. The bed was comfortable, but there were loud trucks in the parking lot until midnight revving their engines. Then people rolling stuff up and down the hall until 2AM. I would not recommend this hotel to anyone.

The non working appliances and the lack of employees

My stay with Candlewood suites Topeka west was excellent. Pleasant clean smell when I entered The lobby. customer service was polite and courteous always greeted you with kind words whether you were entering or leaving. my room was clean the bed was comfortable the only downfall I would have to say was the bathtub was stained I just placed a towel down to stand on before I took a shower . The key card never worked on the first try I had to wait patiently and try three or four times before the door would unlocked eventually I had to get the key card replaced. My stay there was eight days I was so glad that they had a fitness room equipment was great . I would definitely stay again.😊

I love the property it had great amenities a kitchenette pots pan etc what we didnt have in the room we were able to contact the front desk., it is family oriented. Great place to stay when traveling with your family. However during my stay my room was only cleaned once per my request. Also as it relates to transportation the front desk is not knowledgeable i would suggest to anyone staying there to rent your own vehicle. Overall its a great hotel i would recommend it

I discovered this Candlewood Suites last year when staying in town for a Auto Race immediately fell in love with the place with the clean rooms and mini kitchen. Enjoyed my stay that I booked the same hotel again this year and will again next year. You can't beat the hotel for the price. If I had one small complaint it would be the bed hurts my back a little but other than that I love this hotel.

Coffee maker had used coffee in it, coffee vessel had residue, black spots on ceiling above shower looks like mold, kitchen faucet had air in the line so water blasts out, over use of caulk in bathroom to make up for bad installs, not told to start ice maker in freezer, loose faucet connections.

The hotel was unable to provide us with the type of room we had prepaid for. We booked a double queen and all they had were singles with a sofa bed. They offered a second single to accommodate our family, but insisted we would have to pay for the additional room. We ended up with people sleeping on the sofa when we had paided for two beds.

Very nice for the price. Bathroom was not as clean as it should have been. We were pleased overall though.

Good quiet location

Nice enough

It was conveniently located. Thermostrat didn't work, ligjts didn't work. shampoo and body wash were empty,, not silverware.

Hotel was OK, nothing great. Towel tack fell off and when I tried to inform The front desk the phone was broken too

Convenient location for us passing through the area.

Convenient location for us passing through the area.

Would stay here again

It is not up to the standard of Candlewood Hotels that I’ve been a guest of for the past years. It desperately needs upgrading. The hallways smelled of tobacco smoke in the walls and carpet. The coffee machine in the room was not working and the interior paint was dingy. I’ll not stay again.

Clean new room but no TV remote or coffee maker caraf. Odd. Friendly front office staff but I was assured my credit card would not be charged for the room since I had used Hotels.com points. Days later the hotel charge for the room showed up on my card so essentially paying twice for the room. Trying to sort it now. Property was a bit alarming with an intoxicated person roaming around outside and cases of beer cans in various places around the parking lot - felt unsafe to walk my dog.

Bathroom was disgusting, the cieling in the bathroom was rotting and falling in. Bathroom was very dirty. Mold is starting to grow over bathroom tub.

The hotel cancelled our reservation due to property being overbooked. We have to deal with Expedia to get a refund which is virtually impossible.

We got to the hotel after paying for it already and the hotel was booked. Still havent received a refund

Very nice room since was given a nice upgrade

Very nice room since was given a nice upgrade

Great stay friendly staff

No shampoo in bottle. Shabby recliner. Worn. Comfortable bd and decent towels. Kit not ep ip

I will start with the star of this hotel experience. Annie, who was working the evening I decided to book a room at this particular hotel was incredibly helpful and pleasant. We were travelling from Austin, looking for a hotel that would allow pets, so I called ahead & spoke with Annie. She assured me that they did indeed accept dogs & cats and were very inclusive. Once we arrived, she greeted me with a smile and quickly booked us in. This hotel is fortunate to have her in their employ. Great customer service is becoming a rarity these days. Since my husband & I ( IHG members) have stayed at Candlewood properties in the past & been very satisfied w/ the experience, I was disappointed with the condition of our room. While clean, the carpet, furniture, cabinetry, etc were extremely worn and shabby. There were no tissues in the room & the body wash dispenser in the shower was empty. Since I'd talked up Candlewood hotels to my daughter's companion who was traveling with us, I was embarrassed after finding out the condition of his room's furnishings was similar as well. Having stayed 3 nights at a Candlewood in Round Rock (Austin area) prior to this night's stay & also having had a similar disappointing experience, I may be choosing something different for my next hotel stay. If IHG reads these reviews, I would encourage them to look at these particular properties for a much needed "refresh". And maybe while at it, put Annie/Topeka Candlewood in for "employee of the month" award!

Very clean and comfortable room. The reception lady was very helpful, nothing was too much trouble and very polite. There were a few issues with missing items but she fetched everything we needed. Would stay here again.

I thought I was actually getting a suite. It was just one big room. It contained a service setting for four, but only two chairs, no dining table. I've seen regular rooms with more space, and places to sit. There was no shower gel in dispenser, and even after request to fill, it stayed empty. My requests for my phone to be checked were not taken seriously, no ice in ice tray, dishes were in the dishwasher ( which I got to unload upon arrival). I had trouble with lights in bathroom, didn't know they were tied to main switch. Since phone would not call front desk, I went to inquire about lights, phone and to see if I could switch to better appointed room. Gentleman at desk told me that he wasnt sure if there were others (said he didn't know property that well) and then told me about main switch. I went to elevator to go back to room, and I heard other guest commenting to him about having to deal with weirdos, and they were laughing. The long term guest apparently thought I needed his suggestions. In short, although the front desk staff was friendly and helpful at first, I would never return to a hotel that openly mocks it's guests for asking questions.

The young lady who checked us in was friendly and have is good information for all the questions we had.

The young lady who checked us in was friendly and have is good information for all the questions we had.

Great room, location, but needs a good cleaning. Full refrigerator/freezer helps the traveler. be sure to turn on ice maker as there is none at the hotel. The only negative comment is the room needed a good cleaning. In the age of COVID, I expected super effort. There was even food left in the microwave (so that obviously had not been opened by cleaning staff). Thus the 3/5 rating. I informed the front desk and to their credit, the manager did call me so we can hope they improve.

Full size refrigerator and all the amenities that was in the room!

Nice stay in a clean hotel. Room was nice and location is good.