Lovely place to stay

Excelent location for business trip

Very clean and the staff was super nice and helpful. I would book with them again.

excellent service by staff

We bookd for 3 nights and unfortunately I had a severe medical condition with my heart and checked out after one night. It turns out left for Miami for heart surgery that same day. Hotels.com contacted the hotel for assistance and where rejected. I wrote to the hotel and they said that it was hotel.com that rejected the request which was not true . Irene Peters was not only not helpful, she was not sympathetic, blamed others such as hotels.com. Do not stay here. BTW the dinner that night was terrible

Its a nice place, very modern and great breakfast, just be careful some one else charge 25 us on my room for a hamburger and a beer when i made check out and hotel accept not to charge me

Very good

The property is very nice and in very good condition, its located on the most expensive real estate in Costa Rica, so you expect the best. Bad check in, they only had one of my two rooms reserved and prepaid. Next morning, I went to work and my 80 year old mom went for breakfast, and they made her pay, nobody told us upon check in that breakfast wasn't included, on top of that at check in I explicitly asked/requested open tab and gave my CC that was charged $300 so my mother could ask anything she wants. At noon my mother card stop working, went to ask for help and they said its because she was checking out that day, really? I reserved and paid for two nights, you guys have to check on your management process. Not a very pleasant stay to say the least. On top of that if you are driving your own car, in and out is tight and not convinient.

Excellent services and location.

Well located but overpriced for a basic hotel. The common areas with carpet stink and the bathroom was filthy. The breakfast was below standards

at the time of check in they told me that some rooms were ruined and that they had to move me to a room in the hotel across the street, renesane inn. A very inferior hotel to the one I had reserved. After having us 30 minutes waiting and thanks that we got angry, "miraculously" a room was available. The whole problem is because I made the reservation through Expedia and not directly with them, there's no right to have to go through these bad experiences, if it's not convenient for them that customers book online, why don't they cancel the service?

Great attention to detail by all staff. They went out of their way to ensure our stay was pleasant.

Great location and a nice hotel. We stay as it is near the highway that we take to the beach and it has a rental car service. However we did ask if there is a rental car on site and were told no, when, in fact there was. And, some issues with the AC.

Great place to stay

It´s a very nice hotel to stay and staff incredibly kind

Place is conveniently located in an outdoor mall, with plenty of restaurants options. Be aware that they only have few king bed options, and even if you book a bedroom with a king bed they will try to put you in a two queen bed room - it happened to me and 2 other couples in my group.

Nice clean property. Definitely mostly for businessmen. A very stern and somber atmosphere. The bed was not very comfortable and linens and pillows were well worn out. The staff made a car reservation for our ride to the airport but the driver was 20 minutes late and it was a red taxi in super poor condition with no shocks. For the same price the hotel across the street got us a new private ride in a luxury vehicle that arrived on time. No service at breakfast but they requested a tip! Not sure why this hotel has the poorer options and services (both are Marriott properties), but we will stay across the street next time. Better vibe and better service.

all good

Nicest Hotel Experience in San Jose. Sweetest staff

Love it

Great facilities, good breakfast options, excellent brunch buffet, the gym is ok and the staff is very kind and helpful.

Some of the staff were super friendly but a few made the others look bad. Room cleaning was late on our first day in the hotel. The bath towels are in really bad shape and should be thrown away.

Definitely the people! the went above and beyond to meet my needs, while doing it with a big Pura Vida Smile!

Beautiful!

Clean property in a fantastic location close to everything in Escazu

Clean, and great service. Will stay again

Always perfect! Beautiful and super clean hotel. Situated in a super chic area

Great Stay!

It has an underground entrance and I never found an Uber driver who could meet you there. I use a lot of Uber’s to get around in San Jose and this was ver inconvenient. For this reason I would not stay there again.

This is a great property in a gorgeous area. The staff was incredibly helpful and friendly. I immediately wanted to extend my stay. Room was perfect and comfortable.

Wonderful property, the only comment would be on the Strong fragrance they diffuse throughout the lobby area. The rooms are fresh and fragrance free!

Good hotel, esp for a short stay imo. The lack of drawers to unpack would make a long stay inconvenient for me. I wasn’t a fan of the frosted glass slide door for the bathroom either. You can hear everything! The hotel is close to some great restaurants, shopping, and convenient stores, and has a welcoming and helpful staff. Although I couldn’t finish, my Spanish casserole was really good. Also I didn’t have time to experience the Brunch or dinner at the restaurants, but I could tell from the ambiance it was worth a try.