The staff was attentive and friendly. Breakfast was excellent and the area was we,l stocked and spotless.

Great breakfast, clean, etc

Clean, new hotel with modern decor. Breakfast was ok, but disappointing for this class of hotel, and noise level from the nearby highway and thin walls was surprisingly high. Staff was not especially helpful. Won't be staying here again-- will choose the adjacent Marriott instead.

This hotel is close to restaurants and downtown Staunton and is clean. The mattresses on both Queen beds were very lumpy and uncomfortable. There are no closets and two lights had burned out bulbs. A lot of noise from the floor above our room. A decent place but we found it too uncomfortable and a bit noisy. There were several good locations in the room to charge iPhone and laptops.

I really love these new "Tru by Hilton" hotels - the brand is new, and the decor/room configuration is distinctive, so they're all recently renovated, with all-new fixtures. Very comfortable. They don't have a lot of extra frills, but they have everything you need for an overnight stay on a road trip. Staff were friendly, welcoming, and helpful.

Stayed here for JMU family weekend 2023. Very clean, cheerful and easy drive from JMU. Highly recommend.

It was a clean and well organized hotel would definitely recommend it I will be going there again next year for the Harry Potter festb

Cleanliness excellent

The bed was like sleeping on a sheet of plywood

Great hotel, super clean, fantastic staff, comfortable and new. Even the breakfast was good. The only negative was the lack of water pressure in the shower. And the fact that I booked on Expedia for $99 with the ‘pay at the property’ option and was billed $170 at the property.

Had trouble with my confirmation number took me a 1/2 to get checked in. The room was nice and clean but I was given an adjoining room couldn’t sleep was scary little creepy. I should have complained but I just left at the break of dawn.

I can't say enough about the property. From the staff to the property, my family couldn't have asked for anything more. I've already told about 10 families that frequent the Staunton area that they must make this property their only destination. Leah at the front desk provided the best service, and I hope Hilton is paying her well. I don't give kudos lightly, as I have worked in the quality customer experience industry for over 16 years. Again, great service and experience, I'd give this property 10 stars, if it was an option.

Great experience from the moment i walked in. Fantastic facility and loved the stay, completely. Great shower, too.

Quick and easy check-in and convenient to highway

No pool

Exceeded our expectations. Just needed a place to sleep half way to Pigeon Forge and got a good rate here. The hotel staff were helpful and friendly. The main lobby was bright, had lots of seating, the rooms were very clean and extremely spacious. My family enjoyed the breakfast and the lobby games. We would stay again if we head down this way again!

The room was small and uncomfortable. The beds were too soft.

Beautiful place

Awesome front desk staff!

The rooms were clean and modern. However, the service by staff was mixed. There was a discrepancy between my booked rate vs amount I was getting charged when we checked in. Megan, the front desk lady who checked us in was rude, unfriendly and overall lacked customer service skills. She was unapologetic about the issue and had an outright 'no' as response instead of trying to resolve the issue. She was so annoyed to help that she was even throwing our card keys to me after checking each room. The gentleman who was on graveyard shift (11pm - 7am) after her shift was a complete opposite. He had excellent customer service skills, explained what he will do and when, and was able to resolve my issue quickly. They should hire more of this gentleman and not the other lady.

The decor

Tried Tru for the first time. New building, very nice, great decor' and stafff were superb.

Efficient check in, clean room, comfortable bed.

Please was brand new! Great stay!

Amazing stay. Very quiet. Darlene at check-in made us feel very welcome. Later she was able to quickly resolve a minor issue. My son and I loved the exercise room and the perfect video set-up to explain how to use the equipment safely. The hygiene measures were also very good.

Welcoming helpful staff.

The attendant checking us in went above and beyond to help, assist, and accommodate. Much appreciated!

Great

Clean and everyone was very friendly

Although the bed was a littlw hard for me and my family, the rooms and hotel were spotless and clean, and the check in was fast! The hotel worker at check in was so friendly and nice. Awesome selection of snacks along with a good little variety of a continental breakfast!

We had an amazing stay there over the weekend and everything was great! All of the staff was very friendly especially the girl at the desk in the evening. The whole place was very clean and well taken care of. We will definitely stay there again if we are ever in the area again!

Customer service need improvement.