Clean quiet with friendly staff

Great stay highly recommend

It was amazing will definitely be returning

I booked a stay back in January, received confirmation of a room with a King bed when we arrived we had a room with two queen beds. Was told my room was changed due to a basketball team that had booked after me. I asked why no courtesy call and they stated they had no contact info for me because Hotels.com doesn’t give that info to them. Breakfast food was also cold, eggs and sausage.

A clean, comfortable hotel. Large suite type room, comfortable bed, very nice shower. Good breakfast. Close to dining and shopping.

We needed to stay at a hotel close to the hospital where our son is critically ill At 12:45 a.m. I had to go down to the lobby to yell at people that were partying there Around 1:45 a.m. we called the lobby, not sure who answered but they hung up on us when we complained about the noise When we complained this morning, the desk clerk did not know who worked over night as he that there was no one there when he arrived at work It seems the group partying in the lobby were running the hotel Not everyone travels for pleasure!

Safe and quiet.

Very clean

Convenient to college with plenty of dining options.

Everything was good

Great property

I did have to move from an room that was adjoined to another one because of noise level and the smell of Marijuana.. but the staff was accommodating.

The property was clean, and they did not have carpet in the room, which was a plus for us! The shower had the best water pressure! Would definitely stay again and try the breakfast next time.

every thing is good

The room was very cold. The HVAC system does not work effectively. I was uncomfortable during my stay.

For the price I should have not had high expectations, but I thought it would have been comparable to a Hampton Inn or Courtyard but it was more like a Super 8. Although it looked clean, there was an old woman’s odor in the room. The sheets were hard/scratchy and the towels very thin. The frame of the bed made a lot of noise every time I moved. The hotel wasn’t well insulated, every time someone walked by my room, it sounded like they were in my room, plus there was a barking dog for over an hour in the morning.Nice size room and although I did not eat the breakfast, it look decent.

People were good. Only one lane of two lane entrance was plowed. Thankfully not a lot of traffic. Hotel has it so you need to put your room key into a pocket located somewhere on some wall of the room before the lights come on. Checking in after dark (winter makes that early) you find a totally dark room that you need to grope around the walls for the card slot to get light. Obviously whoever has this idea only tried in daylight. What a pain.

For a fairly new hotel, this place is a dump. The furniture in our room was falling apart. The couch cushions were ripped. The hotel is noisy. The breakfast was lousy. The security door in the back of the hotel was open most of the time we were there, and there was no latch on the door to keep it closed. Do yourself a favor and stay somewhere else.

The staff was very friendly and they let us check in an hour earlier. The hotel has been renovated and the rooms are very spacious and clean but area doesn’t seem very safe at night.

Property was super clean and centrally located but the loudest hotel I have ever stayed at. I understand hotels can be noisy and that’s fine but there was first music blaring (I’m not a cranky person either but this was shaking the walls) until 10:30pm then small children (4-5 years old) were being allowed to run up and down the halls screaming at 11:30pm for HOURS. When I called to complain the front desk woman acted like she didn’t even think children were staying and said she would try to figure it out and call a room…..why not just look at the cameras….. you can see them! When the noise continued I walked down to front desk where the gentleman was apologetic but said there was nothing he could really do. And the fan in the room wouldn’t stay on non- stop to drown out the noise. Otherwise the place was very nice.

The receptionists were friendly and helpful. Rooms were exceptionally clean. One of the cleanest hotels I’ve ever stayed at. And I travel! The breakfast was fresh and numerous options to choose from. Lobby was set up nicely as well!

Our hotel stay was ok. The hotel itself is really nice and clean but there were some things we didn’t like as well. I’m listing the pros and cons below. PROS: - clean - day staff are friendly and polite - pool - checkout is at 12pm - Galleria mall is literally like 2-3 mins away - lots of shopping stores and restaurants CONS: - breakfast was terrible, not enough varieties and twice I found the scrambled eggs pot empty and didn’t see any refills for a while. We ended up doing brunch outside or our leftovers. - only 1 little lotion tube, only 2 big towels. Every hotels we went to had 2 if not 3. I asked the person at the front desk at night for couple of lotion tubes and towels which I received but she looked disturbed and bothered when I asked. - No microwave in the room. Probably Hyatt hotels rule but still inconvenient. Majority of the hotels do have microwave in the room. Had to heat up food in the dining area every time. - pool was really cold. First night was very chilly. Even after being in the water for a while but body was still cold. Second night was normal. It was heated enough.

Staff were excellent on the property. Always generous and friendly at every interaction. This is will continue to be our go to hotel in the area going forward

Staff was extremely kind and seemed like they made the most of work and enjoyed their job!

We only stayed for 1 night. The room was clean and very comfortable. However, the coffee machine was missing a part and we were unable to make coffee in our room. A minor issue. Overall, pleasant stay.

My room was nice and clean. It probably isn't entirely the hotel's fault, but I had a terrible night. It was so noisy ... there was a family or group yelling and screaming and crashing around above me until past 2 am. The walls were vibrating. At first I thought there was some midnight construction project going on outside, until I heard the kid's voices. At times, it felt like bombs were going off. It occurs to me that maybe I should start going for more expensive hotels if I want sleep. The clientele here truly left something to be desired. The free breakfast was pretty awful. I can blame the hotel for that. The oatmeal was just white-colored water, not even hot. The toaster barely warmed the bread, despite sending it through three times. The waffles were like cardboard, the eggs like plastic. I couldn't eat it. The coffee was ok, fortunately, as was the orange juice. No pastries, though.

Very clean and spacious

It was a good stay and comfortable

Front desk staff was terrific. Good breakfast. Clean facility.

We were given a room next to a noisy ballroom with a large event occurring next door. We asked for a different room and were lied to and told the hotel was sold out despite rooms still being available online. Wish we had a nicer room and a better experience. Will stay at a Marriott property next time.

Breakfast needs help. More variety

The pool was out of service the entire weekend while we were there. This is one of the only reasons why we booked this hotel. We also asked for our room to be cleaned, which the front desk said we could call down any time before 5 PM. We left at 2 PM and made sure to let them know that it could be cleaned-the front desk was hesitant to say yes, even though they confirmed that we could call before 5 PM earlier on that day. One of the cleaning ladies was there and said that she would take care of it. We got back to the hotel around 9 PM, and the room had not been cleaned at all. At that point, we needed new towels so I called down to front desk again. They did not bring the towels to our room, but instead made us go downstairs to the front desk to pick them up. This was just absolutely terrible service.