We booked 3 rooms to celebrate our daughter’s birthday. Drove 6 1/2 hours and was greeted by Julie at the front desk with a friendly smile. Her kindness and hospitality was outstanding! The hotel is clean with all the amenities. Pool was a little cold but hot tub was just right! Hotel is convenient to all sights. Logan at the bar made a great old fashion. Highly recommend!

I take reviews into consideration, whether good or bad then decide for myself. In this case the hotel is clean & fresh, and the lobby is a nice place to sit by the fire, but it leaves a lot to be desired, including a friendly staff & a good night's sleep. The beds are rock hard. We tossed and turned all night. The staff barely acknowledges your presence upon arriving or anytime you enter or leave. Upon check-in I asked about restaurant hrs, etc, and the clerk responded by handing me a sheet of paper. They seem annoyed to show up to work. Our shower door was off kilter & being a 200-lb glass door, I asked if someone could check it to be sure it was safe to use. I said I didn't expect it fixed, but checked to be sure I should use it. We stayed 2 nights, plus the accompanying days and no one came to look. When I asked a second time, the clerk with the man-bun told me to, "Err on the side of caution". What does that mean? Don't shower? Just be careful? I will say, the young girl from housekeeping was a delight and she does a great job. The Boathouse is ok, and the fish and chips was so good the first day, my husband ordered it again the next night, but it was surprisingly different. It wasn't battered, more like panko breading and tasted burnt. Needless to say, we had the most wonderful brunch at Campfire, the restaurant in the Saranac Hotel, where the staff was so friendly, that should we return, we'd be sure to stay there instead of returning to The Waterfront Lodge.

Nice stay. The room was nice and updated. Minus for cleanliness though. There were food crumbs laying around, the bedstands were not cleaned at all and the bedsheets had mega wrinkles. I really want to believe they were washed after the last users I’m hoping this was the case only because we arrived earlier than checkin time but if the hotel needed more time to properly clean our room, we would have prefered to wait longer.

Excellent stay! Staff very friendly, and loved the room. My only complaint was people above us were very loud. We would stay here again, a beautiful spot.

If you don’t mind a 10 min drive to Lake Placid then it’s worth it. Bar closed at 10 so we had to watch the rest of the game in our room but overall it was clean and in good condition. No major red flags.

Odessa, Melissa and all the other staff have been amazing.

Beautiful place, Julie at the desk was so helpful and nice

Very comfortable in all regards, and arguably the most attractive property I have ever stayed at. I have eaten had breakfast here at the on-site Boathouse on several occasions, so I was aware that the entire facility was well-maintained, and overnighting just confirmed this. Final comment is the presence of an ample bank of easy-to-use ChargePoint EV charging units - Level 2, but more than adequate for overnight charging. Wonderful experience in all respects!

Overall good, I would recommend they put microwaves in the rooms also more storage for clothing. I had to live out of my suitcase they weren’t draws to put ur clothes in.

Very clean hotel. Hot tub was very nice! Everyone was very friendly.

The service

It was a relaxing stay! Thank you for the comfort.

We have stayed here a few times now and love it. The people are lovely and we like the boathouse restaurant

We really enjoyed our stay! Staff is great, and our breakfast at the Boathouse was really good.

Felt so homy and cozy. Such a beautiful property with an amazing view. Perfect for a peaceful getaway.

the property was lovely. seems that it may have new help, the only housekeeping issue was the bathroom off my bedroom, not a big deal but area around light switch had questionable smears and soap or toothpaste splashes round sink on tyle walls for about a 12–18-inch area.

Everything was great

The town is walkable and very charming! The hotel had a great view and we enjoyed our stay. Very clean!

After a long drive in rainy weather, we were looking forward to settling into our room. Unfortunately we had a most disappointing experience with Cooper, the young man at the desk. He did not greet us with a smile nor a hello. We arrived at 2:45 PM, assuming we could check in at 3:00. That is what was indicated on the Hotels.com details page. He said check-in was at 4:00 and that was "on Hotels" for the incorrect check-in time. The hotel is large and it appeared that not many guests were staying there. We requested any room that was ready, but he insisted that we were only to be assigned to the room that was not ready. He said no changes could be made. He told us to check back by 4:00 to see if the room was ready. After using the rest room, I came out to learn that the room was ready, according to the most accommodating head of house keeping. Why Cooper could not find that out was beyond me. We had a breakfast package, only Cooper neglected to provide us with vouchers, which led to much confusion in the dining room. When we requested them for the following day, he only gave us two, instead of the four we were entitled to. This whole experience truly put a damper on our entire experience at the hotel. Needless to say, we were not comfortable asking Cooper for any suggestions about places to see or restaurants.

This property is gorgeous! The lobby with the fireplace is one of the most beautiful I’ve seen! Great rooms, great shared space, restaurant on the property, serving all 3 meals, nice pool/hot tub, and exercise room. Would not change one thing! Perfect for our 2 night stay in the lake places area.

Lovely hotel. Convenient location.

Baths were pretty small.

Excellent! Beautiful new hotel on Lake Flower. Rooms, grounds, views and service 5Star! Also dog friendly 🐶🐶🐶🐶

The hotel is in a very nice and central location. We had a view of the lake which was spectacular. The hotel itself is very comfortable but my only complaint is the air conditioning system. We stayed in October and the room was unbearably hot each night around 1am. And the air conditioner had no option to just stay on so we resorted to opening the window which only opened a few inches on each side which I assumed was for safety. A very pleasant stay but the air conditioning system could have been better.

We paid for an upgraded room with a lake view. We were given the cheapest room. When I asked for the room we reserved and paid for they said they didn’t have it available. They did not give us money back but gave us two drink tickets. Then we were in bed sleeping (10:30pm), we received a call from the front desk telling us to be quiet because the people downstairs were complaining about kids jumping. It was just my husband and me and we were in bed! What was supposed to be a nice birthday trip for my husband would have been better if I had picked a different hotel.

Every thing was very nice but no breakfast or dinner open on a Wednesday

Great experience overall! The Boathouse restaurant and bar is just icing on the cake!

Like the location on the waterfront & boathouse. Lobby is classy and overall nice experience.

There is no soundproofing in the rooms. TV was on in the room next to us and it was like we were in their room watching TV with them. We complained, and after going back and forth they gave us another room. But downgraded us from a suite to a regular room and wouldn’t give us a refund for the difference in cost of the two rooms. In the regular room we could hear every footstep from the people above us. Not please at all for the price I paid to stay there.

Very nice and updated

Great location and clean and accommodating

Restaurant onsite