Great trip. Customer service was great for the most part . Disappointed with how many things they got ride of

Family trip, kids love the water park and extra activities there are. However I think there needs to be crowd control, between people with day passes and people staying at the hotel, it got very crowded on Friday, which is understandable as it’s close to spring break week, but there was little room in the pools and people kept arriving. There was also no printed receipt while doing the check in, I asked for one but was told I would get a full one later, and had to ask for one at the checkout to understand the extra charges. I also got a receipt from them through hotels.com and they are both different and so hard to understand because the hotel fees are different to what was paid to hotels.com, but trying to focus on only the “extra” stuff paid like passes, parking, etc I still think I was overcharged. But I’m waiting for all pending charges to clear out to see if final amount charges matches my math. Pay with credit card and not charge to room for restaurants, toys, etc to avoid getting an even more complicated receipt while doing the checkout.

We are local and stay here when they have a good deal. The kids and adults always have fun. One downside is I am a big guy and some of the slides have a 250 lb weight limit so I didn't get to enjoy them.

my grandkids and I had a fabulous time and am already looking forward to our next trip.

Area needs more parking

Great time checking in

Great with kids

This place is amazing for the kids and family. Everything is perfectly thought out.