I liked everything about the property and would definitely recommend it to friends and family.

I am very satisfied with our stay., but just few things that you can add in to improve the rooms, such as having a mirror in the bedroom with small trash can. Another suggestion about throwing out the garbage ourselves, I believe it should be a part of cleaner's job.

We had a bit of communication issues at the beginning because we weren’t familiar with self checkin but overall our stay was excellent! Very clean and comfortable place! We will be recommending this place to friends and family. Looking forward to our next stay.

Could use recycle bins in room and property.

It was a beautiful room. Was disappointed there was no wifi and my communication with the hotel was not answered regarding it. They said they would contact Bell but we heard nothing after that.

Perfect! Everything about this property is great. I have stayed at Globalstay many times and I have never had a problem. Thank you Globalstay for being a great host!

Great attempt at no-face contact check-in. After completing the online registration, they sent me a text with the combo to the lockbox containing our key, but they had a typo, and it took a few minutes to figure out. The only other thing was the bed was too large for the room, there was not much space to move around in. Over all, the fact that there was a kitchen and living room made the accommodations comfortable.

Great stay. Enjoyed the place.

The luxury apartments are part of the Rideau Hotel which is a very nice place. There are long term residents as well as short term. Global Stay is not a very good business in my opinion. We stayed 8 days in August of 2023. Communication with them was very difficult. There was to be a Fire Stick in the unit for the tv and a laundry card. We received neither and was told the local representative was away for 2 weeks. That didn't help us. We asked for clean linens but received none. Other people had come and gone during our stay but no one could assist us with our needs. I would not book with Global Stay.

We found the place very clean, clear instructions for check-in and check-out. Location was excellent, to local shops, restaurants and the canal. The reusable water bottle filled in the fridge was a nice touch. Quick response, when we encountered the pin for the lockbox was wrong. The kitchen and bathroom was stock with adequate supplies. We do a lot of cooking, we managed with the items in the kitchen.

Bed is a bit lower than normal but overall it a beautiful place

Good

It was an amazing stay, would most definitely come back again soon. There is no better place to stay at with this great of a location. Only down side was the elevator, we mainly took the stairs.

The laundry process is very difficult. We struggled with where to put the credit card as this is not shown in the instructions and it is in a hidden slot under the machine. Additionally, it took several tries before our credit card was taken to add more value to our laundry card. It really shouldn't take 20 minutes to read through instructions and navigate issues before being able to do laundry. Additionally, someone parked in our parking stall and the street parking has a 2 hour limit. There should be a monitoring of the parking lot to ensure everyone is adhering to their assigned spots.

Brand new renovations - stay with all the amenities. It was the perfect place to stay. We would definitely stay there again.

Carrie was an excellent representative. We will return!

Property was great, centrally located and newly renovated. Had issues with the wifi for the entire stay, was not able to connect.

The property is elegant and simple. Our hostess was superb. The room was gorgeous

There was only one parking spot available and they had to collect a lot of personal information and take a deposit that Expedia specifically advises against doing.

Hi Great place. very clean personnel easy to talk too .got all you need in the place and more .loved the place close to everything we had a great time.we will go bake there for sure.thank you.

Like a home away from home!

I waited about one hour for check in online and the stuff were really unprofessional

This booking is not through the hotel itself, but with a third party company that has leased a floor of the hotel. Communication with this company was awful. There is a line that you must call to check in. They ask if someone is there to mee us (no, the actual hotel staff directed us to a sign in the back with a contact number), insist that there is a "desk" that we should find for the lockboxes (what they mean is a panel on the back wall; English language commnication seemed to be a struggle throughout the process). In the hotel, we had to contact the company 3x to get the wifi code. The AC was not working, and we gave up on trying to communicate this after several calls and emails. It simply did not seem that anyone had the language skills to understand that we had in fact hit the on/off button, and this did ot solve the problem. It's honestly difficult to tell if the Globalstay staff were rude, or simply did not understand English. This company claims to be "Canadian owned and operated" but I would bet that this is not the case from our experience. If you want to book this property, I would recommend booking though the hotel directly and avoiding Globalstay at all costs. The customer service experience is absolutely hideous.

Great place to stay. My first choice in smiths falls! Friendly team and very convenient.

We had a very comfortable stay!

The check in process is cumbersome. Depending on days of the week, minimal dining options open for dinner (Monday & Tuesdays - lots of things closed), the sheets appeared clean however a few blood stains were found once getting into bed, no spare linens in the closet. Actual property is clean and the units are well stock.

check in was too long, lots of requirements, very picky they should make it simple and easy for guests.

Beautiful building and apartments, very clean with beautiful decor. Highly recommend!

Overall an enjoyable stay, and I would stay here again. Excellent security and access. No major complaints and we were happy. Couple of minor things - the onsite gym facility is basically useless. I would add a Keurig machine to the kitchens. The exhaust fan in the bathroom doesn’t work also.

Apartment was clean. Looked amazing but furniture was cheap. We had a huge issue though. Power outage (not the property's fault) NO EMERGENCY LIGHTS IN A WINDOWLESS STAIRWELL! My poor husband fell down 5 steps with our 2 dogs. Shook him up and twisted his ankle. Not a great end to a weekend away.

Very comfortable and stylish condo-style accommodation. Love the "city view" of historic downtown smiths falls. Great cafe in the building.

Very spacious, comfortable, well appointed. Downtown. No reg. desk, but good facility to get the suite key on arrival. very pleasant coffee shop in the building. Only glitch is a microwave working at random in my suite (104)