It was the perfect place to rest and recover after a few long days on the Bourbon Trail! Only 7 minutes from Buffalo Trace!!!

Upon arrival, (late/after midnight due to evening events in Lexington) we found NO key in the lockbox and a non responsive keypad- we were unable to enter the home. Despite reaching out to the owner/management/vrbo multiple times, and unsuccessful attempts to resolve the issue, we were forced to find and pay for a hotel to sleep that night. The communication with the management/owner was disjointed and unhelpful, with no real effort made to address the problem. We were repeatedly and insultingly told to ‘use the code to find the key in the lockbox’ even when we were reporting an empty box. At one point we were even asked to take an ‘picture’ of the empty box as proof. That next morning a message was sent ‘hoping we were enjoying our stay etc’/ clearly automated, but wildly inappropriate given we hadn’t even been able to enter the home yet! After many unsuccessful trips to the home the following morning, and more messages and calls to Vrbo and owner, a key mysteriously appeared after noon while we were out finding lunch. There was no acknowledgment or apology for the inconvenience caused, in fact there was NO more communication after that key arrived. This experience resulted in unplanned expenses, precious wasted vacation time, and maximal frustration. We have opened a case with Vrbo and are appealing for partial compensation. The lack of responsibility and follow-up communication leaves me with no desire to risk staying at this property again.

Perfect for our weekend getaway to KY!