We did a little Girls’ Getaway, and this place was perfect! It was quiet, the staff was very accommodating of our needing a new DVD player and locking ourselves out of our cabin and wanting extra blankets, and we had a relaxing evening enjoying one another’s company.

great view from our window of trees, and only trees

Edelweiss is in need of major renovation. It is a tired poorly maintained facility made more problematic by understaffing. Upon entering the building you notice cobwebs, dead flowers and trash cans in need of emptying. There are no people to talk to about basic questions that should be outlined in a packet normally placed in your room. Since there are no phones in the rooms, questions must be addressed when & if you find an employee. The "rec room" is certainly a "wreck". Dirty and totally non-functional. A good number of the German beers on the beer list are not in stock. Upon noting no hand soap in the common restrooms, we opted not to chance eating at the restaurant thinking that staff would not be washing hands properly. Also, if the beers could not be kept in stock, just how old was the food from the kitchen? The "breakfast"was basically non-existent consisting of dirty almost empty cereal containers, a few packets of oatmeal, some hard bagels and a gallon jug of milk that was past expiration. Also, if you did opt for cereal, there were no spoons. Plenty of knives & forks. Wow! There are far better choices for lodging. Avoid this one for sure.(ps...since they have a no refund policy you are pretty much stuck unless you want to throw away the money you spent...DO NOT Believe the outdated website!)

Excellent customer services and excellent hotel in Greer. One of few available online to book.

I only saw lodging staff at check in. Otherwise staff were never around and the main room was often darkened and uninviting. Rooms were very clean. TV had no reception. Continental breakfast was poorly stocked.

Crazy. Just crazy.

They advertised breakfast included. Not there. Dusty room. No glass or cup - had to search empty hotel to find. They do not respond to my queries. Several attempts to reach them. Wifi PW was not provided. Key was in an envelope with my name on it on check in desk. One one attempted to reach me in any way. Felt unwelcome. Also was apparently alone in the building all night.

Beds were clean, bathroom clean, floors were not. The cabin needs maintenance! The fireplace did not work properly and the fire alarm went off every 15 minutes unless we had the door open and window to vent. Couldn’t sleep with a fire going. Only hot water enough for one person. The continental breakfast wasn’t a breakfast! It had wrapped muffins (one kind), hard boiled eggs, two stale cereals, stale bagels, and spoiled expired milk! Very disappointed in our stay! Nobody there on check in, you had to call a number for help. Oh and our front door didn’t lock! You could push the door right open! Not going to stay there again unfortunately.

it was very cold in the room, the heat did not work

Quiet and rustic Short staffed during our visit.

No one was at the hotel when we arrived. The front door was ajar, so we went in. No lights were on. We walked all around the ground floor and shouted - no one was there. We walked to the restaurant. A note was posted on a dark door written it yellow marker - stating the restaurant and bar were closed on the 23rd & 24th. We did not know what to do. Finally, while snooping at a counter of the front office (no lights), we found an envelope with our name on it. No temperature control in our room. We were there 2 days and saw exactly 2 people.

Great experience. Definitely going back

Slightly dated but in good condition. Room was spacious with a large bathroom. Very nice surrounding area.

The property did not have kayaks as advertised, and the hot tub was not working

The setting is beautiful and the staff was great. Their on-site restaurant was very good.

Good location and environment. Quiet natural setting. New management needs help in cleaning cabins. Plan to stay at Edelweiss again. Positives out weigh the negatives.

Was fairly quiet except sometimes for people coming in & out the front entrance. The housekeeper does their job well, however Room 202 has a weird smell in it that seems like a combination of smoke(of some kind) and sweat(which may've been a dog). The floor was also creaky... especially under the bathroom tub. The Breakfast Room isn't always open between 7am-9am. I didn't get to eat at the restaurant, but I was told by my brother that the sausages were mediocre; however, the potatoes, cabbage, and sauerkraut were great in a authentic German way. The view is great on the main lobby/restaurant side. They offered free wifi, though it wasn't that fast. There was DirectTV and a good 40in TV in the room along with a coffee maker. The resort has a lot of potential, but it needs some work and a couple more workers. If I stayed again, it'd be in another room.

We stayed one night as a family with a dog. One of our family members was bitten overnight, most likely bedbugs. Called the staff multiple times and finally heard back. Told us they cannot refund because it could have been the dog who brought the bug, it could have been any bug in the woods that got into the room, and we only stayed one night rather than multiple in which they could compensate. Poorly handled by management and very disappointing. I hope no one else gets bit and we will not be coming back again.

Bathroom dusty.

The property didn’t even have my reservation on file, which I made several months in advance. No effort was made to compensate for this, other than a ONE NIGHT stay ( I needed 2 minimum) for a SUBSTANTIAL up charge. The owner of the property recommended we not use Expedia to book although they offer the service. She basically told us to pack it up better luck next time leaving my family and I stranded for the weekend. You cannot get spur of the moment reservation on a holiday weekend in Greer, AZ.

Good but we did not use any of the facilities other than the one room. Both faucets dripped continually . Lamp was replaced as it needed to be. Beds were okay and the room was neat and clean.. no one at the desk when we arrived and the employees were in the bar and told us to wait minute. There din not seem to be any rush on their part to assist us but it was not an emergency on our part. Hard to recommend on our part.

While the property is in a beautiful part of Arizona, this once-great "resort" is faltering. When we arrived we had to find an employee to check us in. After wandering from room to room we found the lone employee cleaning (which is great). She cheerfully stopped her work and checked us in, then returned to her work. This same employee managed the office work, cleaned, and served in the restaurant. In fact, she was the only employee we met during our stay. Dinner was terrific, but again there was one server managing all the guests in a cheerful manner. At breakfast the next morning, we were on our own. We and other guests search for food to serve ourselves in the breakfast area. And while we don't mind serving ourselves, again there wasn't an employee to greet or assist us. All in all we loved the location, though some of the furniture, fixtures, window treatments were dated. Perhaps Covid has set the owners back, or are having trouble finding good help. But, to compete some definite customer-centric changes need to change if they expect to remain in business.

Service was terrible no one at desk couldn’t get clean towels or toilet paper had to buy our own. Breakfast room not available. Worst I have had a stay in. Can’t believe this was an Expedia option or maybe I shoul of book with different company. I figure it cost me 200,00 more for things that should have been furnished. Can’t believe they call this a resort.

Accommodations were great. The room was spacious and included some of the most comfortable chairs ever. The staff was welcoming and met all of our needs. The on-site restaurant was a plus, not just for the location, but it was fun to try some authentic German food.

Staff was pleasant and knowledgeable about surrounding area wiyh things to do.