Location, Staff

Very cozy and beautiful place! The service was amazing as the hosts in the office went above and beyond to be accommodating and hospitable. The lake side was so nice with a little beach area. There was even a small playground area for the kids to play on. It was way better than we even hoped for and we will be back to this location for our next stay in Big Bear.

Though our room wasn't lakefront, our building was, so a 2 min walk took us to lake and beach area. Was perfect place to see Memorial Day fireworks over the lake.

People upstairs were noisy. Sounded like they were stomping around and throwing their luggage to the floor. There was only 1 day of coffee supplied...we stayed 2 so a quick trip to the office got us more coffee.

Hairs on beds and pillows, bad odor, not clean beding, dirty floors, dirty showers, painfull bed

the beds were uncomfortable

I loved the location. I loved my room upgrade that Lori gave me. I loved my lake view and I appreciated the free breakfast and coffee in the morning! Haley was super nice at check-in, too!

The hotel is getting a facelift and I was told all of the rooms were being upgraded. I was lucky to get into a great lakeview room. From what I saw, I think my room only needed a tv upgrade. The floors were new, the bathroom was in very nice shape and the beds were very comfortable. The room was comfortable and that´s all I care about.

The location worked well for us. The room was a decent size. Great that is was dog friendly. Nice that it had a little patio. The fireplace was nice.

There were 3 of us in the room but there were only 2 towels and one had a hair on it! When I went to complain they apologized, said they had been busy and hadn't finished doing all of the laundry yet. They said they would bring more towels by later. The wi-fi password didn't work! The office gal said it was because they were full and too many people were using it! The tv didn't work either, but the same gal came later and did end up fixing it. We had just gotten into bed and shut off the lights after 11pm and there was a knock at the door that late with a couple more towels! The following evening when we arrived back in our room, the room had not been cleaned, bed not made and no fresh towels. When I went to the office to complain, they said because it was a busy weekend, I was supposed to let them know the day before if we wanted maid service! I had not been told this prior or else I would have made sure to say something! Then AFTER I complained, I received an email saying that we need to ask the day before for maid service! The worst part of the stay was the second night. I slept on my other side and I smelled urine on the comforter. I know it's a dog friendly room so I'm assuming a dog peed on the bed and the bedding was not changed prior to our arrival! We did have 2 small dogs with us but they never got on the bed. We brought their dog beds and that's where they always slept. What made it worse is when I went to complain, they said it was too late in the evening so they wouldn't be able to change the bedding! Which meant I was supposed to suffer and sleep on a bed that smelled of urine? Let's just say I had a very uncomfortable night of sleep because basically I didn't! Also, they told us the rooms facing the lake were not dog friendly rooms, yet we saw people on the balcony with their dogs! There were screaming kids running up and down the hallway which was very annoying and rude.

Only the location, if your room is with a lakeview balcony.

I reserved a lakeview room, but got a dirty, so called gardenview room, which was just a simple small playground. The room flooring was disgustingly dirty, there was a bad smell in the room, everything super old, mattresses were scaringly dirty and old, if you like your health and money never stay there.

I love that it’s close to the Lake and The Village. The cost is very reasonable too.