Like what I said before

Poor service The person who frowns at me (hospitality manager or what) I normally say okay even if someone makes a small mistake and apologise about what he has done but this hotel has a different level of customer service.

Most of the staff are welcoming and friendly all the time except for the hospitality supervisor.

Poor communication skills and the hospitality supervisor frowned his face once he found out that I could not speak Indonesian. I had a problem with the laundry service and that made me miss my train. They know that I can not speak Indonesian but still send a person who can not speak English. I told to staff that I wanted to speak with the manager but was not show up.

Excellent breakfast with so many options of foods

Ala carte dinner is a bit expensive and taste is in average

Very good location in Bandung, easy to access the city center. The room was spacious and clean, although some parts are a bit worn out.

Very strategic located hotel

Room available more than 2 PM, the oldest hotel at Bandung with many old repaired furniture

Great location, nice and spacious room, friendly staff and the lobby is beautiful.

The staff are nice

Breakfast is too little kind of food, maybe because i came during fasting for ramadhan The water in the toilet and shower is so slow

The breakfast was very good. I met your Very Kind Old waiter at the breakfast area, I forgot his name.

Nothing, every think is all right.