The front desk staff was friendly but that is the only good thing about this place. The pool is dirty and has algae growing in it. We arrived on a Saturday and stayed thru Thursday. Not one time did our room get serviced. We had to beg the front desk for a clean towel, coffee and toilet paper. Would not recommend this place and have changed my upcoming trip to another establishment.

Great breakfast, clean, super friendly staff and loved the fresh cookies at the check in each evening!

I had a paid reservation for 3 people. In my stay day, my car broke down and had to tow it back home. I rented one car. I arrived late because of all these issues. The front desk clerk had only one room available with one king bed. He even offered me, politely, if I wanted, I could find another room around. Tired, with car issues and only one bed for three, I got the room and agreed to a 40% discount for the night. Next day, I mentioned my accord and requested to see such discount on paper, the clerk on that time did not want to and asked me to call in week. I called and was told the request was in process. One month later and this hotel management do not want to grant their part of the deal. Room was okay but the desk lamp was broken, I called front desk, they do not have anybody else to help but the person on the front desk, and he couldn't fix it. I couldn't use my laptop because the others wanted to sleep without the lights on. My concern is that hotels like this only want their money invested back with interest, a lot of. They do not offer at least good quality stay for money, it is just: give me, give me!

One of the best IHH hotels I have stayed. Very clean and comfortable room! Can’t complain!

The guy that checked us in on New Year’s Day was friendly and helpful. It was the start of a good experience.

5 star for the check in staff and cleanliness of the lobby and the rooms. Breakfast is the usual continental with cereals, yogurts, fruits, bread, bagel, sausage and scrambled eggs. There is an automatic pancake machine, but it wasn't working when we were there.

Great stay. Clean. Comfortable. Contemporary. Convenient. Friendly staff.

Nice motel, But Sunday night hallway had groups of kids or young people running around and being very loud at midnight

Loved the spacious room. Went down for coffee in am and coffee pot was empty. Several guests were noticeably disappointed. Another pot wasn’t brought out for approximately 20 minutes. Should maybe have a backup pot to keep guests served. If someone was in a strict time frame to leave they wouldn’t have any to drink before heading out.

The hotel is new and everything worked with enough lights in the room. The staff was very helpful. The major issue was the provided breakfast which was substandard and much more limited than any other HIE I have stayed in. The excuse was the truck with the food did not arrive. Not a very good reason in my opinion.

It's been a week since I stayed at this hotel and they still haven't refunded the $35 incidental charge on my credit card. I can't trust or do business with any hotel that takes this long to handle something like this. It's unprofessional.

Great check in service

Room is very nice. It’s way better than the Holiday Inn in Bishop. Even the Reno hotel couldn’t come close to this hotel.

Very nice, clean and comfortable room.

Nice and quiet. Very very comfy. Overnight stay. Staff was awesome and very professional.

We had amazing time. The hotel staff was really nice and helpful. The room was very clean and spacious. The beds were amazing.. we will definitely be staying there again.

Liked the hotel. The beds were ok, rooms were clean and the breakfast was good. What we didn’t like was the ac unit in our room was extremely noisy. Noticed the noise when we checked in but figured we could live with it. It was very hot outside and the unit ran constantly until late at night. When it shut down it woke us up. Big bang and squealing noise. Complain to the desk personnel next morning. They were going to send maintenance to check it out. We had a very busy day. Unit was quieter when we returned. Didn’t last. Personally I feel that if they had properly trained their people the unit would of been reported as having a problem and the hotel would not put a guest in there until it was fixed. Hotel wasn’t busy. Last day we were there I complained again about the noise and they offered us a different room. Second room was quiet and we enjoyed sleeping there. Learned a valuable lesson. Don’t hesitate to ask for another room if something is wrong when you check in. I have never had an issue staying at a Holiday Inn and was disappointed.

Employees were awesome. Allowed to check in early.

The hotel is new, 1 year, it’s contemporary, nice and really clean. The front desk personnel tries hard, but needs some more training with the new staff. The breakfast offered was quite good, even tasty. Phyllis the department head was personable, kind, working hard at pleasing all the customers. The cleaning staff, the maid service was excellent, very kind, wanting to please the guests. Amber went above and beyond, always with a smile. Now what wasn’t pleasant; the management staff, which is a reflection of upper management. The elevators quit working, and we were stuck on the top floor. We were there to celebrate my mothers 89th birthday, with several guests and dinner reservations. Alas, we couldn’t use the elevators, broken, even scary when working. Anyway, we spoke with the front desk, and they called the hotel manager at home, Chelsa, and they were told “tell them to walk down the stairs!” They were told my mom was turning 89, and we were going to miss her birthday party, and visiting friends and family! I realize elevators breakdown, can’t be helped, but these elevators are just a year old! But, managements attitude was appalling!!!!! Shameful. Management never spoke with us, NO apology, NO nothing! “Tell them to walk down the stairs!” After 3 hours we were called, and told they were working. Again, the staff was embarrassed, and apologized for managements attitude. Never a response from management, nothing. The maintenance man on the property, James, was our hero!

The hotel is fairly new, so maps gets confused on where the building is. But you can’t miss it.

Newly built, clean, Staff is attentive and available 24/7. Breakfast Bar served actual cheese omelettes instead of the egg mix where you just add water type of eggs. They also had a machine that would make pancakes with a simple push of a button.

Good service

Clean and friendly staff.

Great rooms and employees. We have stayed at many other hotels and this is the best. Our place to stay on any future trips to Ridgecrest.

Very noisy AC

Nice relaxing open are, all around mountain view’s, and we enjoyed free breakfast.

The staff was kind. Everything was super correct and delicious breakfast. Perfect if you plan to visit Dead Valley, but do not want to stay inside the park.

Very friendly staff

Brand new hotel with many great amenities! The décor is fresh and bright with some nice features. They even added some noise absorbing panels to the pillars in the main lobby area. The staff was a little slow at check in and for any extras asked for at the front desk.

new and convenient property

Great hotel with great service. If you are going to Death Valley I would recommend staying here.