Its our 6th time at this hotel Nice deluxe room Food in the restaurant is delicious Friendly staff

No car shades in the parking little existing ones are reserves Suggestion: as the hotel is really huge in spaces it would be nice to have the option to have a bicycle or electric scooter with extra fees to move in the hotel

staff was helpful and very kind

TV device was very old and small also available channels

Clean, friendly and professional staff, amazing food

Good, room, free upgrade

Location

Front desk not as expectations, quality for food very bad compared to hotel rate , room not cleaned well , toilet very bad , resturant too poor, staff not qualified

Friendly staff , luxurious accommodation, and availability of everything needed in any hotel

In my stay the weather was windy and kinda cold , given it is the end of april and winter wasnt almost over, when i asked for the heated pool they said they switch it off by 15th of april which was completely inconvenient for me and my family because we dont feel either happy or comfortable in cold water

Staff are friendly and professional. Fresh oriental bread in the restaurant is a big positive. Animation team are proactive.

You have to pay extra for a fresh juices and other activities.

Beautifully designed.

N/A

We were upgraded to a great room, large and spacious, huge bed and great view. There were lots of things to do to occupy your time - we tried flying yoga, pool gymnastics, step and yoga. There is something for everyone at this hotel.

For us it was too big. The food, while plenty of it, lacked simplicity and healthy options. Staff were sometimes rude and unhelpful.

The resort is beautifully designed, they have lots of flowers and palm trees that really are taken care of. the rooms are spacious, the cleaning couldn’t be better and the staff is very attentive if you tip. The food was delicious and a lot of variety, even at breakfast time. Every evening they have a different specific cuisine so you can’t get bored. we also tried both of the restaurants: vista mare and the fish restaurant and both were delicious. I can’t understand how people can complain about the food, as we read online in Egypt you can really have problems with the food but here it’s not the case. As for the animation, the animation team is fun, we participated almost in every activity and we really enjoyed it. The resort also has a jogging trail that we ran every day. We will definitely come again here because we really enjoyed our stay. Thank you Cleopatra & thank you to all the people that made our stay feel so pleasant. Hakuna matata!

the water in the pool was cold wifi could be also in rooms, but that was not a big problem since we bought sim cards from the airport

All the staff were really friendly and extremely helpful. Good animation team. Beach is beautiful. Hossam in the reception sorted our issues professionally. The fresh oriental bread in the restaurant is a big positive.

You still have to pay for some drinks or activities even with all inclusive.

good location, close to the airport

Loud animation in the evening. Some construction ongoing and the facilities were not well maintained (fitness and tennis court).

Room was very close to the beach... Good Room Location

Briefly My Experience at Cleopatra luxury Resort Makadi bay, during my visit (03-03-2023) was so bad as follows: 1- Only one restaurant (Called Soko), unlike most of Hurghada resorts that provide multiple cuisines and restaurants 2- Very limited activities (Barely No Activities) 3- Very Rude and arrogant staff (Know nothing about hospitality) 4- No Wifi access, which is up normal 5- Room essentials, such as hand soap, tissue, slippers, were not found...Beach Umbrellas were insufficient 6- Lastly and most importantly, freedom restriction, as they have banned wearing shorts while dinning, (Claiming House Rules) which have annoyed most of guests whether local or foreigners) Never to be Visited Again

I liked the beach, the amenities and the room which was a new or refurbished one.

I wish the room had slippers or bathrobe or both.

Big structure with many amenities and huge buffet. Many swimming pools. clean rooms. good service. kind staff.

wi-fi in rooms would be a plus.

The space was great, lots of beach and grounds to walk along even outside the resort without getting harrassed. The snorkeling from the 2 jettys is amazing for hurghada.

Was given 2 single beds not a double. We may have been able to change but we had just left another hotel because it was so bad and had only 3 days left of our hols so could not be bothered.

Food was good. Beach nice.

The room they gave me was very annoying where you hear noise from the AC system . Even if you switch off, there is very bad noise. The plates in the restaurant smell very bad and I had to talk to managers to wash them well. A house keeping worker opened the door without knocking my door which will never happen in any hotel even if it is one star hotel Gym is very dirty with dust that has not been removed for ages I think workers need to clean and sanitize machines well. All the workers need training as this is a five stars hotel not a one star I will never ever go back as I did not have good time and I was very annoyed. I have been to the same resort in sharm al sheikh and there is a big difference between both

very big-spacious-multiple pools-beautiful rooms -staff was very friendly. when our flight was canceled we were welcomed back to the resort -to stay the whole day @ no extra cost- till the next flight that evening . great service!

food was not as high of quality as expected-we all got sick during the trip : ( it all looks beautiful-but taste is not always amazing and quality of meats etc not always great. for a 5 star resort I expected greatness-i would consider the food 3 stars in European standards.

Staff Food Clean Services

1-animation team have to be friendly and social and presents good theatrical performances . 2- Creates a social life among the residents of the resort on the sea and in the games hall at night .

The hotel is huge with alot of facilities and pools.

I encountered a gecko in my hotel room!! which is supposed to be a 5 star hotel! and when I complained to the reception on phone, they calmly told me that they would send pest control! I told them I have 2 kids in the room and in no way I would allow pesticides to be sprayed in my room! plus I would be too scared to sleep in such room! afterwards they told me that its okay for a change in the rooms, when I arrived to the 2nd room, I found that it has no bed or crib for my infant while in the reception they insisted that the new room is ready for me and my family!! I had to wait about half an hours for them to get the beds and while I was waiting in the room I found that the A/C wasnt working properly in that new room!!!! so once again we called the reception to figure this out, only to tell us that they will send someone to check the A/C for us and determine its problem, we were fed up and my children needed to sleep because its was waay after there bed time (note: that happened around 10 pm)… after that they made us move to a third room with no single apology for what had happened to us as if its normal for a 5 star hotel to have geckos in their rooms!!!! The staff didnt treat egyptians well by all means from the incident that was treated unprofessionally to the chefs in the buffet!! I didnt enjoy my stay although the hotel is huge with great facilities. I wont recommend it to any and I only wrote this as a warning to people not to come to this hotel because its a stay that displeased me and my family…