good value, esp good breakfast

Good place to stay, quiet location staff was friendly, breakfast was good

There were some interesting characters hanging around the lobby and at breakfast... It was also quite noisy at night and in the early morning.

Not prepared for 3rd person. Dirty, spotted pull out sofa mattress. Pull out mattress like sleeping on springs. Room by elevator they do not tell you about. Just not a comfortable, enjoyable experience all around.

Everything was great. The pool water was cold. If they work on if it will be awesome

I booked the room and realized the check in time didn’t work for me I tried to cancel the booking but it sad u couldn’t 😞

Shower did not work.

Liked their multiple choice of breakfast to be chosen from.

A SHAME FOR BEST WESTERN BRAND! Very crappy place to stay. Please stay away from this hotel. Cleanliness is an issue, customer service level is under zero, and above all, discrimination seems to be part of their culture. I checked in on dec 30, 2023 around midnight with my kids. Upon arriving in our room, we noticed that we couldn't use the shower, as the tap was too hard to pull. The same night I called the front desk attendant and asked for a room changed. She said she would send somebody the next morning to fix the shower. The day after, because nobody had shown up, I had to call the Front Desk back at 11 am and insisted that we be put in another room with a good bathroom. They sent me a Maintenance guy a few minutes later. The guy showed up, extremely rude, a blue-collar guy who obviously doensn't fit at all in an hospitality environment. The rude man could finally, not without struggle, pull the handle of the shower. Then he stared at me from head to toe (I am black) and told me: "Bathrooms are like this in all hotels. You guys just need to learn how to use a shower." I have been traveling all over the world since I was sixteen and I am a former Hilton employee in addition. At the end, I had to use the defective shower during my entire stay. Thank God I was staying only 2 days. Not only this hotel is very far from meeting the standards of Best Western, but the level of discrmination there is also alarming. My stay there was nothing but a horrible nightmare.

The risetionist wss rude and uneasy to dealing with with a little bit of attitude.

The property is close to the interstate and easy on and off.

We originally were given a room next to the elevator which was quite noisy so they moved us. In the new room we turn the TV on and it didn't work. Has to call and have the maintenance person come fix it. Then had a terrible dinner in the restaurant. We had to actually leave without eating the food! Manager was very apologetic and tried to give up something else. The food was cold and the hamburger was not as described in the menu. Very disappointed as we had previously stayed here and ate at the restaurant and were looking forward to coming back here.

The soap gave an allergic reaction

Great view of 128 & the reservoir, but the room, furniture, amenities, breakfast were all as expected - nothing left out.

Loud noise throughout the night. Broken shower

Good location

I arranged in advance a room on the first floor and when I arrived I was assigned the third floor. The automatic coffee machine on the first floor was out of coffee and I was told it would be replenished in the morning. These two items are enough for me to never book a room with this chain again.

The staff were friendly and helpful. Breakfast had big selection of food and beverages. Easy access to highways.

Zane was great. The hotel had construction all night, not good for rest

Adequate hotel. My room was next to the elevator which was pretty aggravating. Free breakfast was very good. Lots of hot selections. Employees were very nice.

The place is clean and amenities are excellent.

This place absolutely beautiful for our in Boston, the breakfast bar was amazing. So much different variety of food. Also they have a restaurant so everything was right there would recommend anyone that wants to stay in Boston to go there.

It is a great area to stay and easy access to the airport

Nice hotel, friendly staff and delicious breakfast.

The overall stay was good it was quiet and clean. Me and my family were comfortable. There could be an improvement with customer service and breakfast options.

Wanted to go take a shower and you couldn't even pull the shower knob It would not go You had to use all your might. I couldn't even get it my husband had to pull as hard as he could. and then no hot water and if we had hot water it took over a half hour to even get it. The mini fridge was awful nothing stayed cold. For a nice looking hotel. Breakfast was awful. Cold eggs and barely any options. The snack cabinet they had - had absolutely nothing in it besides a few drinks and chips.

Badly maintained Coffee machines don’t work. Front desk service and attitude is really not good and not friendly

Clean and nice property. A lot of fantastic amenities - would come back.

Check in was easy. The hotel has a great vibe. Room was spacious. Would stay again.

This hotel was convenient with a great restaurant right on the premises. I was greeted with smiles and everyone was very helpful. I stayed here to travel spots from Waltham to Cape Cod and then Boston the next day. Breakfast was GREAT and the 24/7 hot drink options were so nice!! I would recommend!

Ok

I like that it had a tavern connected to hotel.It wasnt anything that i didnt like staff was very friendly and helpful. I will be visiting again when in town. I did have one issue but it had nothing to do with anyone there, it was because i couldnt recieve rewards because i used 3rd party which wasnt a big issue but it was good that i found out for the future.