The check in person closed the door when i walked to the counter without acknowledging my presence. Eventually came out, took my information and then tood me a needed to come back in an hour. I asked if she could call or text when the room is ready. She said, "we dont do thta".

Great location

Hot water was not working. Had the shower on heat for over 9 minutes before it finally started to warm up. Parts of the carpet floor were wet . Notified guest services, they offered another room, which we took. Wet carpet problem was solved but unfortunately, the hot water was still a minor problem due to inpatient kids. Other than that, very nice hotel, friendly staff, aesthetically pleasing

Superb customer service

Suite didn’t come with kitchenette as advertised. No ice bucket in the room and ice machine wasn’t working on two floors. Pretty expensive stay with limited amenities.

I reserve a king standard bedroom and got a queen. Bathroom tub is not clean some black mold forming in the tub

The hotel looked very nice everything was well kept and cleaned. The parking was very easy and plenty of it. Across the freeway there was Costco and many other stores. Very accessible to all the stores and restaurants. My room was cleaned and well kept. I had all the amenities that I needed for my night stay. The pool was closed so no access to that room to use the jacuzzi.

Nice place and very friendly staff

Pleasant and welcoming check in experience. Room is nice with 2 comfortable beds and pillows, bathroom met our expectations. Old technology television, I wish they upgrade their tv’s to SMART TVs with internet connection. Breakfast buffet for $25 per person is pretty decent considering this is the San Francisco Bay Area.

Stay was great everything was good except for the VERY STRONG moth ball smell.

I liked the atmosphere and night club. I didn’t like that our room wasn’t available so we got downgraded to a smaller room and didn’t get compensated for it.

Great mid range hotel, true to the chain. Beautiful architecture, well appointed, comfortable. If you have the good fortune to be there on a Sunday, make a reservation for the Sunday brunch at Cafe Florian. It's well worth it.

I didn’t like the fact that the staff person didn’t let me check in around 1pm. Other people from my group got to check in before me & right after me. I was told to come back at 3pm.

The restaurant on site had friendly staff that tried but gave limited attention to the diners and patrons of the bar.

The ac system failed to work. The room smelt bad.

The waiter at the breakfast restaurant not only led me to a table with a half-empty coffee but also lied that nobody had been sitting there. Additionally, they muttered something in Latin that I couldn't understand, making me feel uncomfortable.

It was an amazing stay.

Me and my husband did not stay there,he was not feeling well,Expedia would not reimburse me ,I would never consider Crown Plaza ever again or Expedia ever again

X

Great stay. Right off freeway near popular restaurants. Plenty of safe parking and away from heavy traffic and crowds.

I checked in and was told the breakfast buffet was available. I went down had a bowl of oatmeal and was given a bill for $28. Oh it is not included. I checked at the desk when checking out and was told that I booked through Expedia therefore it was not included. Stayed Sat,Sun, Mon, Tues and Wed, NO ROOM SERVICE, never emptied the garbage, made the bed, replaced the towels or the coffee pads. They told me upon checking out the service is not available unless you stay longer than 5 consecutive nights. When you pay $300 a night for a hotel you don't get much for your money. TERRIBLE. I will be seeing you on other accounts shortly. Have a great day.

Check in was not friendly, not accommodating, I requested lower level, and requested water

The Crowne Plaza is a venue for many large social events so it is crowded and noisy on the weekends; however, the agent at the desk was able to find us a quiet, spacious room where we stayed comfortably for a week. We enjoyed visiting the bar in the evenings. Breakfast in the hotel is expensive, but there are more manageable options within walking distance. We also enjoyed walking in Vintage Park across the street. Access to the 92 freeway and from there to 101 north and south is very easy.

Bar in the hotel noise till 2 am

Great

Ladies at the front desk were awesome. Need more restaurant options. Very quiet area.

It was a very nice hotel. Unfortunately, our room was above the night club so it was not very quiet.

Love to stay there, definitely will come back and stay there again

We came for my sons birthday. Stayed here as it was close to our family members that live here. We had a great stay. It was quiet, clean, comfortable. Didn't get a chance to go to the pool but the water looked clean. We really enjoyed it.

Seriously, a hotel in this range is not providing a basic water bottle as the room service? The staff were very rude, specifically 'Hamzeh'! It feels like some of staff were not very familiar with the hospitality business.

There is a slight noise in the room, The bathroom exhaust fan is noise

Highly recommended to stay