Would have been better without the roach crawling on my pillow that woke me up this morning!

Wasn't told at check-in how to get Wi-Fi. Spot on Card holder for Wi-Fi but was left blank

Everything was great! Will book again if I have to stay in Florence again!

Very clean. Comfortable beds. Good customer service

was very clean and the staff was very friendly and helpful

Loved the room and thought it was an excellent price. Very nice big room and it was clean. The breakfast however the next morning was pretty bad. Better to leave it out completely and just offer morning coffee or so!

All ok for the cost and pet friendly.

Clerk was more interested in a phone call with friends, and being hit on by guests than checking people in. Property dated, beds not comfortable, and no juice at breakfast.

Super convenient for our overnight stay while traveling. Clean rooms, comfortable bed and very pet friendly. Super friendly staff!

Bed is extremely hard! Pillows were so soft and flat. They gave 2 towels. People cleaning people were friendly and accommodating.

We usually stay at the Springhill Suites across the street but it was sold out. We were pleasantly satisfied with Quality Inn. Room was clean. Bed was comfortable. Breakfast was good. Price was cheaper than Marriott of course. We are Marriott people generally but would have no issue staying at Quality Inn civic center again.

The beds were comfortable. Non smoking room smelled okay, but had cigarette burns on toilet seat and tub top side. Shower head was crooked with wall around shower spout was slightly damaged. Steps leading up to second floor were corroded and needs repairs in the near future.

It was very easy to access the room. Didn’t expect doors on the outside of the building, but it was easy for the dogs to go in and out.

Andrew on the front desk was “Very” accommodating, Curteous & Well Knowledgeable Representative of Your Company

Right off highway. Easy on and off

Room are very clean. Bed and pillows was very comfortable.

All good

Nice to be able to pull car up next to the room. Humble, but a safe, clean place to stay.

Right on a highway which is very convenient, but quiet, very clean facility outside, inside also very clean except a little smell probably coming from the carpet in the room i stayed. Very nice people working at hotel

The place was clean, no issues with the internet, and the staff was alright. There were some minor issues with the room, the toilet was a little loose in the floor, the bathroom tap was drippy, and the deadbolt on the door was not lined up properly with the frame so I had to pull up on the door hard to throw the bolt. I appreciate being close to multiple restaurants and stores are nearby, but there are no sidewalks and not enough green areas, it is a pedestrian nightmare.

Bad maintenance

It was nice to stay in this hotel. However, in the morning the employees smoked cigarettes so much that the smoke drifted toward my room and it smelled like cigarettes

Loved the ease of check.in. great staff, very clean

Rooms were clean and just what we needed. Didn’t stay for breakfast. The room numbers could be larger to identify exterior rooms from vehicle

The lobby was very nice. Did not like that our room door opens right out to the street. Our room smells like someone was smoking in it.

Toilet was dirty with a ring on the bowl. Tv didn't work and front desk couldn't fix. Couldnt refund or offer discount.

Had to switch rooms 3 times first room not clean and had perverse peoples clothes in it. Second room no heat the staff got a little cranky with me.

When we went to our room to only find the most foul smelling, dusting room of urine and fecel matter in the toilet, on the seat and rim all down the side of it. There was black pubic hairs on the floor of the bathroom. The shower drained very slow, The water presser was bad. You cloud see light through the crack of the wall and vent to other room. The mirrors had splatter of tooth paste , and hand prints, the floor was never swept at through the room, The bathroom sink was never clean out.. The sheets of the bed look like there were never change and same with the pillow case of having sand or something in the bed.. Thr microwave was never clean and food matter in it.. lamp shade had some on them and bugs. The door was not wiped down at all.. Let’s talk about security of the door the door did not properly lock of the dead bolt, you could see lite from the outside to inside of the room. The noise level was horrendous you could hear people through the wall, above you and outside of the room. The air maker never shut off and ran all night long, and the toilet ran all night of never shutting off after very flush.The toilet handle stuck every time.. i spoke with the manager about the room not being cleaned the condition that it was in after I walked into the room upon arrival. I did informs the manager that I cleaned the bathroom. The manager offered no compensation or change of room . At checkout manager was rude refused refund or anything. very rude. I except a full refund!

it was fine and cost was reasonable Older facility but satisfactory

Decent property. We only stayed one night while traveling to Florida so it was not much of an issue.. Breakfast options were limited. Air conditioning unit was a little noisy. There is a big shopping center with Target right behind this hotel which was convenient.

The bathroom could have been cleaner, not terrible but could have been cleaner,

My bed was comfortable but the mattress was well worn, furniture was nicely upgraded and walls painted modern colors but tub area could use an upgrade. The fridge worked! My main complaints were the cement stairs and balconies/outdoor areas that were so gross and stained from people doing who knows what out there, gave me the creeps. They need to powerwash or wash these areas frequently and paint them, please! I did like the fact that the exterior areas were really well lit at night so noone could really get away with too much.