Old and amenities limited

It was ok.

Honestly we drove up and nearly drove away it was so drab and looks appalling. Clearly housing use and the sound of screaming babies from open windows we said lets just see the room as we wanted to be near Hatfield house - which it isn't really. The room was a small block next door called the peter room and it was ok. But why make it a twin room and have two towels etc but only 1 hot chocolate & 1 biscuits?? Then the noise....... there was a note on the table saying ask to switch rooms as they are aware of loud noise from next door due to it being a through door next to the tv. We could hear every single sound like they were in the same room wven when they were clearly patting a babies back to wind it. You shouldn't be able to hear things to that degree. We then turned on the air conditioning unit which is a stand alone unit snd super noisy but at least it drowned out next door. The beds are like sleeping on the floor and the shower was a walk-in disabled shower that does not drain very well and the entire bathroom floor gets wet so lovely going to the toilet after getting wet feet and nearly slipping over each time. I would rather sleep in my car than do this again it was absolutely awful. This is a truly honest and frank opinion of our stay.

We stayed in Hurst - a suit with a small kitchen unit and seating area. The main disappointment was the bed. At a standard 4.6" it felt cramped (used to a ft) but the main issue is that you rolled into the middle and therefore crashing into one another. Also, the temperature was not ideal as the quilt was to narrow for the bed. It barely touched both sides.

Plus - very clean, bathroom all new. Quiet room, very good breakfast. Minus - No quite enough room for two, room small for the price.

Wonderful staff, very helpful, we were given an upgrade unexpected gratefully received. A great stay we will go back. 😀

The staff were fantastic! Friendly, responsive and smiling. We - and they - both deserved a better venue - and whilst our accommodation was perfectly clean I found it sterile. Dreadful decor, (curtains a masterpiece, a nightmare all of their own) - and I wasn't enchanted by the unkempt garden, the disabled amenities, (we are lucky enough to be full-bodied) and the adjoining door with the notice about 'noise' - it just felt a bit creepy and insecure. The venue of the hotel is really unfortunate - nothing divides it from the housing estate. The whole place needs more thought, greater use of colour and brighter materials/paint generally. Not the worst, very far from the best.

Firstly my room key didnt work, had to carry all my stuff around with me. Then the room "Moore" was clean but quite dated, there were no modern 3 plug sockets by the bed. Had bought food to cook as was told there was a cooker i coudl use in suit. Tried to use it but it wouldnt come on, friendly male receptionist tried to help but his manager said it was off (despite turning on but not reamining on) - was told to use microwave.. So wasted money on food i could not cook. Manager would not refund me the difference in my meal costs considering the ingredients. Ive had better experiences at this hotel but the Suites are quite dated and clearly need a refurb. .