Really great stay! Nice people clean hotel. 👍👍😁

I had an amazing time at this Holiday Inn. I was greeted by Cory who was wonderful and efficient with his check-in process. The room was clean and had a gorgeous mountain view. It was also close enough to downtown where we weren’t in the middle of the craziness, but it was a very easy drive. Right off of the highway! My only complaint, and it is very minor- lack of snacks and water. We ended up finding water in the gym, which was also running extremely low but other than that very minor and easily fixable detail, we had a great time and will definitely be back!

Front desk staff very rude and not helpful. Don’t understand why this was rated so high. Showers were cold in the evening, and again in the morning next day.

Very nice and clean and friendly staff

This was my second or third time staying here. Always clean, accessible and convenient location. Restaurant service was excellent. Beds and pillows are super comfortable, slept great. Very quiet. Will be back

This hotel is clean and in an easy location. The hotel staff were very friendly. The room was clean and what I expected. My biggest reason for not giving it all 5 is the noise level at night. It sounded like a party was happening in our hall and dogs were barking their heads off. It made getting to sleep challenging for my daughter and I. We also waited for a long time to be seated at the restaurant (we were just going to order dessert) and no one ever came to greet us. The one person working was totally overwhelmed so I know it wasn't because she wasn't working hard. They just needed more help. Breakfast buffet was great and service was good, too. Overall, I am a mixed bag on this trip as we have been here before and had a great experience several years ago. Maybe we just had "bad neighbors" but it really impacted our sleep!

Clean hotel friendly staff nice design

Love that it’s dog friendly. Great trail for dog walking. Employees all pleasant and accommodating. Dinner in the restaurant was very good. I’ll go back.

Only complaint is that it was not disclosed on expedia when i made the reservation that there is a pet fee. I didn't find out that it was an extra $100 until i checked in. It would've been helpful if the fee is added to the amount in the reservation when selecting a pet friendly room.

Loved the location - between downtown Ashville and family. The hotel is great - we will definitely stay there again and will make this our go to when we visit the Asheville area.

Left a card for room charges ended up billing my card double room charges

The room has great furnishings that provide ample flat surfaces for digging into bags and resting them in easy reach. Loved the liquid hand wash pump in the bathroom rather than a tiny bar of soap. Thoughtful, convenient plugs, hooks and towels for 3 people. Love this place at a great price, too!

Amazing clean, only problem when taking a shower the water was not hot and it was really cold that day 30 degrees

Very nice place. Friendly staff! Parking is tight but it worked out. Highly recommend

The property was decorated festive. The manager made sure we were satisfied with our complimentary breakfast.

Extremely clean and easy excess to Bilmore State

Nice hotel but the bed mattress was bad. It had a hump in the middle that pushed you to the sleep on the edge of the bed.

The girls at counter Rowan and other girl was fabulous. Made my kids feel at home in a hotel

Clean, well maintained, with helpful professional staff. Stayed in ground floor room with some important handicap conviences, especially chair and handrails for shower.

Facility was very nice for our 4 night stay. The staff was poor. We had no water for half a day, no apology from staff, no discount for that day. One day we were out all day and came back to find the room was not serviced. Again no apology, no offer to service the room, and the staff was rude.

It was wonderful! Beds were great, very clean. Breakfast was wonderful. The only thing I had ordered an accessible bathroom and did not get it. It was a struggle.

This was the fourth stay for my wife and me at this hotel, and we'll come back again. I've always found Holiday Inn to be a good brand, with whether it's slightly more than that or less than that based on the specific place you stay at. This hotel is excellent. Clean, good service, great breakfast, close to downtown (10-15 minute drive). Unfortunately, it can be hard to get an Uber... they don't come through there often, apparently, and they can be expensive when/if they do. So, we just resorted to driving. The only complaint was that the pillows were not the most comfortable, but, luckily, the mattress was good.

Super nice hotel, very clean, friendly staff.

Location

Everything was lovely. But...the bed was hard and obviously cheap. Poor night's sleep for both of us.

Staff was great and friendly! Room was clean and comforting. HOWEVER, I paid extra for a mountain view room to which the view was completely blocked by a tree...

Very clean, excellent condition, with great amenities.

My check-in was not good. I tried to check in at 3:38 but room not ready. 2 people checked in just before me. Yes I understand cleaning schedules etc. My reservation was made weeks before. Due to the fact that I (the customer) wasn't happy and expressed that by apparently "rolling my eyes" was told well I will just cancel your reservation then! What? Followed by 3 more threats of cancelation... Naturally this made me extremely angry and shared that with the desk clerk. I was basically told if I said one more thing my reservation was history! I said but I am your customer and have paid in full in advance you can't...he said I can do whatever I want!! Yelling at me in front of everyone in the lobby. Embarrassed and angry YES I was! I have traveled for business and pleasure worldwide for 50 yrs and have until now never reported bad behavior, but this was beyond anything I've witnessed much less had it directed at me. The remainder of my stay was very good. And everyone was so nice. I have tried to let it go because I know things are tough these days in the service industry, but this was just one of the worst travel experiences ever and Ive been on a plane with a bomb.....It bothers me that I was given zero consideration or hospitality from what should be a place of welcome Thank you... *Let me add...I stayed the prior night at a Hampton Inn/Columbia SC and am still smiling about my experience with Andre at the front desk check-in!

The room was very clean and very pretty. The bed was so comfortable! The hotel itself was set in a really nice area.

Great value for the quality of hotel, views and location.

Very nice clean and comfortable. I was not impressed with cost of breakfast. I was expecting to have a made to order and it was a breakfast bar, while good definitely not worth the cost. I would stay here again.

The staff was very nice.