Other than the staff, this was an awful place to stay. It was so noisy (and it wasn’t the planes). Shower didn’t work well, bed is old, bathroom sink would not drain. The hotel itself is very convoluted. Difficult to find the stairwells and the elevator. For the price, it was definitely not worth it.

We had a very short layover, came in late and had to leave early. The shuttle service was very busy when we needed to get back to the airport but the front desk person was very helpful in getting us back to the airport in time. The room was neat and ideal for a very quick turn around.

Friendly and easygoing staff, nice continental breakfast, convenient shuttle service to airport.

Close to airport.

Front desk staff was courteous.

Enjoyed a comfortable night here on my overnight layover in Montreal. The room was nice and the free breakfast was good. The only frustrating thing was the airport shuttle - I had to wait a while for it to come, and when it came there wasn't enough room for everyone, so I had to wait another 25 minutes for the next one. I wasn't the only one this happened to either. The same thing happened going back to the airport in the morning, but the hotel manager was very kind and ordered me a taxi so I wouldn't miss my flight. Still overall a good experience, would stay here again.

Expedia false or misleading advertisement. States, airport shuttle at hotel and on-site parking available upon request. As hotels in Toronto, Ottawa and others offer on-site parking and shuttle as part of stay, it is not the case at this hotel. Arrived at hotel for my stay and requested onsite parking and told NO. What’s the point of a shuttle if you can’t leave your car as expected. Would not have stayed in the hotel if this wasn’t the case, for what you pay and no on-site parking it terribly over priced. Disappointed in Expedia!!!!

Convenient and close to Train station and Airport with excellent shuttle service to both locations.

When you book a hotel because they have a shuttle serice and then cannot get one and have to hire a cab, it is not good. This is a large hotel and they have a 10 [maybe] passenger van/conveyance, that is inadequate. And the night desk person was not very helpful.

Near a shopping centre and restaurants all within 10 minutes walking

They had no available shuttle to come back aiirport 6 6:30 7 i had to take 5:30 .first transport had to wait 40 minutes

Mostly good. Very accommodating due to last minute booking (Booked very quickly after cancelling my booking at Hotel Beausejour due to appalling conditions including mold, lack of cleanliness &security, spider & bed bug infestation). Check in was very professional and efficient. Received follow up call asking if room was satisfactory. Excellent customer service. Requested wake up call which was acknowledged but never happened. Check out was also efficient. Booked airport shuttle at 4:30 but after loading suitcase etc it was discovered that all seats were full. They carefully record shuttle passengers for each shuttle but someone had sneaked on. The shuttle had to leave on time so they left me behind instead if finding the interloper. I was forced to pay a $25 taxi fee for the trip to the airport only 1 KM away. The hotel made the mistake but refused to pay for the taxi. Customer service was excellent up to that point where they refused to provide the free shuttle service advertised. If I had waited for the shuttle to return I would not have made the flight so I was blackmailed into paying for a taxi.

Best part was free shuttle to airport. Complimentary breakfast was poor. Old food. Bed and bedding clean at least despite the poorly done renovations

Great service and room but we are unable to control the room temperature. It was very hot (24c), and when we called the front desk, they told us to open a window.

Ok for short overnight in storm; need to fix window seals, cold draft/room at -12C.

The night table was dirty from last tenant and the door was splash with???. Not necessary clean

Close to airport!

Everything was good. We were a bit disappointed as older seniors, that our room was as far as you could get from the desk causing a long walk with a lot of luggage.

Like - nice size room, comfortable bed and decent bathroom. Could do better - some facilities tired (heating /air con) and breakfast was 'ok' but quite tasteless (but was included)

Very noisy! With jets and people. Would pay more for a place that was not on a direct flight path!!

Hotel need to be refeshed and maybe a micro wave.

Their shuttle service was not as advertised. I called them 3 times and had to wait almost one and half hour at the airport until their shuttle bus showed up.

Really appreciated that they honored our reservation eventhough our flight drlays meant we didnt arrive until 4am.

Affordable, close to all stores and restaurants, friendly, helpful staff

Appreciate free shuttle and breakfast

Location is going through some renovations, so bare with. Staff was incredibly friendly and courteous. Downside for me, I couldn't adjust the room temperature - it was a little cold for me. But otherwise a comfortable stay.

No shampoo in bathroom and there was a used bar of soap by the sink

Property was as shown, aside from a few issues with the physical property inside the room (i.e. the toilet paper holder was a bit loose and the bathroom door closed weirdly), it was great!

Avoid if you can. It’s so noisy. Curtains don’t close properly and are too short-had to move rooms. Just terrible service. Staff were great though. Quality does the whole chain a disservice. Will avoid this chain like the plague. Too many issues for many locations.

It was excellent worth the money, and the place is very clean.

Cleanliness was good and staff were kind. Walls are paper thin though, and I was put in a connecting room so I could hear literally everything the family next door was doing, they were especially loud.

I wish there wasa way to get to the place faster like closer to a bus stop. It was super muddy.