The room wasn’t too bad for cleanliness other than I could definitely tell that the remote had not been wiped down. It was sticky and looked like it had been used a lot. They do require $100 deposit after I had already paid before I arrived, was not happy about having $100 taken out of my account before anything even happens. They said it will be returned within 24 hours after check out. Will not stay here again because of this. I paid for my room before I got there, so I wouldn’t have to worry about paying for anything there.!!!

Clean

Needs remodeling

Front desk was efficient and honored request for first floor quiet room. Property was less than a mile from hospital so it was very convenient and breakfast was early so hospital check in time of 8 am could be met.

Not typing

Nice room, good breakfast, close to everything I needed!

It was uncomfortable from the start. They are not as pet friendly as you may believe and it was awkward at check in as the front desk staff walked away after confirming my reservation included a dog. They returned after speaking to the mamager and asked if it was one dog. I said yes and they let me know the daily pet fee and had me sign the pet adendum. This included provisions that the dog may not go through the lobby but through the side door. We unloaded and went up to our room. The smell started in thebhalls like cheap overpowering perfume mixed with cigarettes. When we entered the room we noticed the smell was worse and the room was dirty. My spouse pointed to a spot on the door where it looked as though it was kicked in. I tried opening the window to let air in but it didnt help. I was too nauseous and we left immediately to get fresh air and think about what to do. After awhile we attempted to close the reservation, not expecting a full refund as we had checked in but were met with rude customer service over the phone. We returned to gather our things and check out regardless as there was simply no way to stay. During this time the manager called leaving me a voicemail, letting me know they would refund the second day of charges and charge me a fee for leaving sooner than planned. Which was fair. This never came but i dont have the energy to argue over it. The rooms and property dont match well to the advertised space, even down to the breakfast area.

THERE IS NO ELEVATOR. Was travelling with my 75 year old mother - at check in, we had to move her to a bottom floor room and there was only one available, so we couldn't be next to her. The room she was put in was smelly because of being close to the 'breakfast' area, and the flooring was sticky. Staff had to keep saying, "It's just me - we're short staffed - so you'll have to be patient." The walls are thin, and easy to hear through. The laundry room ate $1 when I tried to get soap from the vending machine - and I wasn't able to get soap or my dollar back right away....so of course I forgot to ask them to do it later. Breakfast was not edible. High sugar yoplait, poor fruit, poor excuse for bread, greasy meats, etc. I know hotel food is generally nothing to be happy about, but this was bottom quality. Staff did try to be helpful, and they were kind. This review is no reflection on the staff - just the owner/management of the place. If I were staying in the area again, I would try to find another place.