We loved the location and the atmosphere of the hotel. Louis at he front desk was so friendly and helpful with arranging some activities for us. We will be coming back.

Heron House Key West was a cute B&B with great location to Duval St. Check-in was reason I did not give higher rating. Man at desk kept insisting only one room was paid & our friends still had balance due on theirs, even after I showed him receipt which showed both rooms were paid in full. Finally believed me, never apologized or even acted nice about it. There were two parties in line behind me waiting to check-in, one man went to porch outside to get my husband telling him the man at desk was giving me hard time! He then proceeded to take us to our rooms, didn’t even address the people in line that he’d be right back. Then he mixed our friends & our room keys up & we had to go back to desk to straighten that out, & of course he never apologized again. Man needs some customer service training! Everyone else at hotel was friendly.

It was clean great location

Location Location Location! Did I say great location? The room was quite small. The shower was too small to share. The bed was not super comfortable. The staff and owners were very friendly. Since we were in Key West to explore, having a small room was not a total kill joy. Would we stay again? Good question...Probably since the location was wonderful.

Heron House was an excellent stay for us - great breakfast and a wonderful staff

Excellent

Great location for a great stay.

Amazing room, service and grounds, close to Duval St. Highly recommend and will stay again.

We checked in on Jan.22/24. After a long day of sightseeing I took a shower before bed. We were UNABLE TO TURN OFF the hot water tap. We called maintenance and no answer so we called the after hours emergency #. The fellow said he was 'not concerned' about the hot water bill and would have it checked at 8 the next morning ! We had to listen to it run ALL night( we we were less than 3 ft away). By morning the room was dripping wet because of the humidity. When we checked out, the GM offered us a refund because of our terrible night and not to worry, everything was taken care of! 3 weeks later and NO refund and many unanswered calls. Heron House was contacted by the on line booking agency and they advised us that Heron House would not approve the refund! We are still waiting to hear from the GM - ' t' regarding this issue. This is a family owned business and I can't believe these are the business ethics they'd want their staff to employ !

This is a tale of two experiences. The good: the staff at the Heron House were uniformly friendly and helpful. The hotel includes daily housekeeping, which is not always the case anymore. The grounds are gorgeous. The location couldn't be better for walking virtually anywhere in the Old Town or the Bight or to the southernmost point. Breakfast every morning included a good selection of options. The bad: the rooms. The first room were were given (#14) was completely unacceptable. It was, at best, early college dorm room. We never figured out how to lock the door leading to a private patio. There were other shortcomings. The next morning we requested a different room and were given #6. This room is where we stayed - it was reasonably attractive and close to looking like the photos featured in the Heron House's website. However, even this room: had a nonfunctional room safe, the vent in the bathroom did not work, the top drawer under the tv was off its hinges, the bottom of the room refrigerator was corroded and one slat in the blinds was missing. One of the women I met at breakfast said, "Isn't this paradise!" so clearly our experience was not everyone's experience. I can only address what we experienced, which is why I can't whole heartedly recommend the Heron House unless there's some way to insure that the room you are assigned is fully functional. And we made our reservations last October, so it could not have been a case of getting some kind of last minute lodgings.

The entire experience was top notch.

Nice secluded property in the middle of the city.

Great place! Beautiful grounds, convenient location, friendly staff, and super comfortable rooms!

We found the place perfect in all respects: location - heart of the old town, walking distance to all sites, while being away from the noisy tourist routes, quiet, cozy place with the friendly personnel, great service, nice pool (although we haven't used it because of the weather), free breakfast etc. Highly recommend it and will definitely choose it again, when back in Key West.

We enjoyed our stay in this cozy spot. Especially appreciated the location...close to Duval Street, but still away from the bustle.

Location to Duval is good.

Some rooms needs to be renovated. They are not equally acceptable for the same price.

The Heron house was beyond beautiful it was everything I needed I wish we would’ve stayed our entire stay here!!

Lovely accommodations, right in the heart of the historical district

Staff members were friendly, breakfast was not good at all. Breakfast servings time was late too.

Great location downtown but away from noise and excitement from Duval Street. Loved Patrick at front desk. Genuine. Loved my spacious room and the amenities. I would return.

We only stayed one night however wish we could have stayed longer. Very convenient to Duval street and all the local bars. Yet quiet and peaceful. The grounds were very nice, the pool was clean and warm. The bed was comfortable. We did not have breakfast there as we needed to get out earlier then it started (7:30am). Would recommend and would stay again next trip to Key West!

I stayed here 20 some years ago when owners proudly participated in presenting a Martha Stewart like garden breakfast, afternoon wine and tour of then orchid garden. Quite different today although I feel the mattress and linens are definitely from 20 years ago. Bathroom vanity replacement allowed for a 2" space against the wall. Workmanship throughout was horrible. Shower curtain 4" too long. Curtains were hung visibly slanted. Toilet replacement showed caulk lines from previous toilet. First set of towels were so thin would not even make decent rag. Varnish on the exposed wood door was down to the bare wood. Itty bitty television. i miss the personalities of the previous owners, their hospitality and pride of their artfully presented boutique hotel.

A lovely building in a good location. Our room over looked the pool. The gardens were lovely and the guys on reception were super helpful. The only slight downside was that the breakfast room was rather small and both toasters should be replaced! But the breakfast choice was good and there was plenty of coffee available.

Super friendly staff, great vibe. Will definitely stay here again when visiting Key West!

This is a lovely small hotel that has converted two houses into their hotel with a pool in the middle. There are also 2 cats on the property who are available for patting = wonderful!

We loved the property. Very nice, quiet and comfortable.

Treated us like trash

Great location!

Parking is the only draw back

Second time staying here and it was better the 2nd time around. The area is perfect!

Liked the great access to the area, friendly staff. Room was pretty rundown, but they started working on it the moment we checked out