Upon arrival we were sent to a room that was locked with the safety lock from the inside. It took over 15 minutes to get into the room and when we got in it wasn’t clean and still had towels on the floor and unmade, slept in beds. Had to walk a mile back to the lobby 3 times to get the matter resolved and finally get into a clean room. Both the front desk person and the manager in the back “questioned” me like I was stupid when I told them the room was locked and we couldn’t get in. One of the worst experiences ever with crappy service on top of a mess from construction and remodeling. Honestly not worth the $$ for the night.

I use to love staying here since it’s right next to all the shopping stores and places to eat.. but the service I got from the two ladies at the front desk was SO RUDE & DISRESPECTFUL that it definitely makes me rethink staying there again!!

The breakfast was great! The bed very comfortable but the cleanliness of the bathroom, carpets, and room in general could be improved.

The hotel is a wonderful place. They have a restaurant on site for breakfast or dinner. They have an exercise space and a front lounge area which was nice enough. The rooms are clean and well kept. The bed was not as comfortable as I would have liked but my husband slept like a baby so I think everyone is different. The bathroom was spacious (ours was ADA compliant) and clean. Enjoyed our short stay. Close to the Mall and other shopping and lots of eateries.

We called down to the front desk in the morning to let them know we no hot water in out room the gal at the desk said she would be happy to come up and help us find the hot water. We know how to work the hot water and told her we had showered that night. She then told us it would be a few hours before anyone would be able to help so we left without showering. The room was clean but really outdated expected a little more.

I have stayed here many times. It is an older establishment and could definitely use some updating. The bed is comfy for sure! The warmth of the room when I walked in was a whopping 54° (BRR). I fell asleep as the room warmed up. At approximately 1:15 AM, the heater woke me up making a terrible noise and never quieted down until I shut it off. I told the lady at the desk at 5:00 (around then) when I checked out, her reply was “well I’ll let maintenance know” HM… I paid nearly $100 to lay my head on the pillows at 10 PM and awake at 1:15 AM…. This to me wasn’t a good value

This hotel is tired. Very tired. There isn’t even a sign on the building or much lighting in the parking lot. It’s a little difficult to tell you are at the right spot except for the carport drop off. Employees were always very friendly and hot coffee was available in the lobby. Do not waste $7 on the breakfast - everything is cold, including the coffee. There are no elevators (!!) here for this multi-tiered hotel (it’s like a tri-level house) - you must haul your stuff up the stairs. Our first room was fine, except the one side of the mattress was COMPLETELY destroyed from some apparently huge person who slept there before us. Zero support when you sat on it - I actually thought the box spring was broken. And the fridge was inoperative. No maintenance was onsite (I’m not surprised, as they probably visit here once a week) so we were switched into another room - up two half-flights of a stairs. This room worked better for us, except the phone was inoperative when the front desk called us. The stay was cheap, but the hotel is very tired. It was clean and clearly under construction (that doesn’t look like active construction), so I expect it to look the same if I stay there again. Lots of close parking and a soda machine up front. That’s about it. Location is good as Red Robin, Porters Real BBQ and a number of things are in walking distance.

Staff was great! Food and drinks at the bar were really good and well priced. Location was perfect for our trip and we will happily stay again in the future. Thank you!!!

Normally I enjoy my stay with at Columbia Center but there was a heavy solvent smell probably related to the construction. Also encountered a man sleeping on the floor at the entrance.

Everything was great .. however at my arrival for check in two girls were in training the girl that check- us in was in training and she was great … however the other Girl was rude to me when answering question and made rude facial gastares when asked for help .. I was very supervised by her her behavior. The rest of my stay was great

Location is great. But the paint on the doors is peeling. The screen door glass was stained with hard water spots and you could not see out of it. You did NOT have to use your key to access entrances after hours. Breakfast ran out of bagels, cream cheese, and had to ask for clean dishes. Hallways smelled of smoke. Furnishings out of date.

First off, the hotel is hard to find. There's a sign on the road, but nothing on the building to indicate where the front desk would be. I wish I had just ate the loss of the cost of the room and driven on past instead of driving by, like I did the first time. My room was a little banged up, as was my friend's room. If there are services or places to sit and work, I couldn't find them. The bar seemed to be mostly people living in the hotel. But the hotel is really, really banged up in general, and had had some sort of catastrophic flood that led to the entire complex just reeking of something very like cat urine. My friend got there a couple days before me and it had been an ongoing situation then. I'm going to have to get my wool coat washed and air out my suitcase -- the smell is still very strong. It's really really gross. I hope they have insurance or something. I stayed here once before 10 years ago and it was fine, if not top-notch. But this was in the top five worst hotel stays I've ever had -- just a little better than the place in Pittsburgh with vomit on the comforter. Yikes.

Stinky corridors.

Apparently there's been some massive water leak in the hotel because the hallways and the conference area were covered in enormous fans and dehumidifiers, blasting away at top volume, and the hotel smelled like a swamp. The room itself was fine, nothing to write home about. I stayed for a couple days and then my plans changed and I needed to stay an extra day. So I went to the front desk and asked them to extend my stay by a day. They said that because this was booked through Expedia, they couldn't do that. I clarified that they had rooms available. They did, and just said that I'd need to check out, then check in and book a new room. Just to be clear: they literally expected me to pack up the stuff in my room, carry it down the hall to the lobby, go through the check out process, then book a new reservation, presumably in the exact same room, then carry all my stuff back to my room. As a dude with back issues and chronic pain, that's absolutely ridiculous. That is a shocking lack of customer service. These people will burn in the fires of the afterlife for their insolence.

The front desk clerk was not very customer service oriented. Also she was not attentive to my request at check in.

We booked a local hotel for a date night, and couldn’t have been happier. The staff was friendly the lounge was quiet. And the tacos were delicious would definitely recommend.

As far as clean, the room and property was ok. The courtyard was a plus since we were traveling with a pet and that came in very handy. The downfall there was we got there after dark and the lighting is very poor out there. Unfortunately people don’t pick up after their pets and we both stepped in it. In the morning we went out and could see the grounds needed to have garbage and dog feces cleaned up. The peephole in the door to hallway was above my head and the sliding glass door to courtyard was very difficult to open. The great points was the bed was very comfortable, great location and very quiet.

Hotel was clean, didn't see staff much. There was a company party going on three doors away from us. Walls are paper thin. We could hear everything! We were not a part of this party & it would have been nice if they would have put us in a different location. I went to complain & the girl at the front desk told me to look at the board to see when it was over. It said 11 pm. I mentioned that they should not place people in those rooms if they know there is a load event taking place. She said she didn't check us in. After turning the TV up & the bathroom fan on we were finally able to mask the sound and go to sleep around 11:30 pm. Party still in full swing. Next morning was a Sunday. Sounds coming from that area again. This time is appeared to be Church. I am all for fun and church but, we were there due to a funeral & tired. Would have been nice to be put in a room nowhere near where they house venue events under the circumstances. Complained to three staff, because I "prepaid" it would be a hassle to offer credit. But, they said I could contact the GM if I like.--- Location was amazing. Easy to get in/out of & EVERYTHING is close by. The Mall, lots of different Restaurants, Costco, & pretty much anything you can imagine is all within a few minutes. We loved the location. My recommendation would be if they know they are having an event, they ask upon check in if you are part of the event. If you are not, put them in the front side of the hotel not next to the event.

Had to get someone to turn tv on. No way to call front desk. Had to get dressed after shower and walk up there. You have to go outside to get to front desk Furniture chipped No lights in back of property Room just ok

The price was very good. Rooms large and clean. However, no soap in bathroom, although housekeeping quickly brought us some when asked. Fan didn't work in the bathroom. The bar was closed that night.

Clean,quiet and accessible

Cleanliness as far as the hotel in general was excellent; as far as the room went, there were times when I had to ask someone several times before anyone would clean it.

Old

Breakfast was good. Pillows were hard hard until we figured out we needed to untuck the case.

The bed frame made two much notice, others then that it was good

Good service

Great customer service

The hotel from the outside looked pretty decent. But once we checked in my husband and I were surprised to find out there were no elevators and after a long day I was going to show. As soon as I turned the water on this nasty, smelly stuff came out with the water running. It was bad. We got moved to a different room, thankfully, we moved our stuff into the other room & it was not very good. Toilet made noises & the carpet was tore up n different areas. I let the front office know so we wouldn’t get blamed for it. This hotel needs major renovations.

The lady working the front desknwhen we check in was great, very personable, funny. Made the check in process quick and easy.

it was a good stay. its clean its located in the center or town. easy to get in and out of. close to everything

The property was close to shopping, it was clean and the bed was comfortable

Good place to stay. Near what we needed. Difficult to find the lobby because no signs. One of the lightbulbs in my room was out but overall room was very nice. Personally i prefer a firmer bed but that is just me