After a very long drive I hoped to receive a warm welcome with a smile, instead I saw two individuals, heads down looking at their screens. No eye contact, smile, or warm greeting when one muttered they would be right with us. When finally assisted again I was hoping for smiles and warmth, but received neither. A person named Joan helped us. Joan assumed I didn't want the room and deposit charges on the same card which resulted in two charges to that card. Annoying. Now to the room...spacious, clean, full fridge with freezer, kitchenette with sink, stove, microwave...very nice! Leather recliner and table with office chair amongst the furniture offered. Once settled in, I called the front desk to request more towels. I ordered 4 bath, 2 hand, as well as the comfort package (dishes, utensils, etc) offered for the kitchenette. I spoke to Elizabeth, who was almost immediately rude when she asked, "are there no towels in your room?". I brushed it off stating there were but we would like extra, please. She told me I could come get everything myself at the front desk. I read to her from in-room advertisement that items were to be brought to room. She stated she was alone but I could wait until her partner returned from lunch. Joan brought ALMOST everything 15 minutes later but I was told I couldn't have all towels until I used some so they could launder them. I told Joan they were making things too difficult and I didn't feel welcome at all. Then closed the door.

Satisfied

The latest time to check in is at Midnight, but the lobby is closed at 11:00 P.M., which was not mentioned and someone has to open the door from the inside. I prefer carpet over hardwood floors in a room I am staying and bringing slippers are recommended because the ground is usually dirty. It is unfortunate they do not receive channel 4 on their television. They should have more options for breakfast besides the usual granola bars, muffins, and instant oatmeal. The heater and hot water are fully functional, unlike some places I have been in. I stay here when I have jobs assigned in the area and do not want to leave early the day before or I work the night before.

It was okay, on the well travelled side i would say, but overall a decent stay.

I had requested the 3rd floor when I made the reservation(week in advance). They gave me a handicap room on the second floor! After being keep up all night by rude/loud/ people, I asked to change rooms. Again, I requested the 3rd floor & was given a second!

Not the best, not the worst.

The location of the property is very convenient. Good customer service, however the entrance to the property is locked after hours, I had a late check in and was waiting outside for a long time until I was finally let into the building as they have one overnight employee who was busy helping someone else. I understand it’s for security reasons, but it was somewhat frustrating. Once let in the employee was great, very welcoming, and apologetic. The room was comfortable and the bedding was clean, but the building in general can use some updating. Overall for a last minute one night stay it was fine.

The room by itself was way better than expected, the only issue was that call made too early, we all know that hotel room is due at eleven and have the reception call you a little after 9am to check on you with the excuse to know if you need something, two hours before check out.