Everyone was nice. Hotel was quite

Excellent hotel, clean, nice staff, convenient location and very updated.

Room AC was loud and not working. Notified staff and said nothing they can do until the morning. Breakfast was terrible. No fruit, no milk, not enough variety. Eggs were raw 🙃. I hate that I wasted my point on this trashy location :/ disappointed- Holiday inns were the place to stay but never again!!!!

Very nice staff.

Location was a little weird to get to

The entire facility was very clean. Staff was friendly and provided my husband with a toothbrush (forgot his!). My only minor issue is the building did not feel well constructed. Huge gaps around the hotel room door and the hallway floor felt like it was going to give way. Other than those minor issues, the hotel was fine.

Fast and easy check in. Room was clean and nice.

Nice and clean. Comfortable beds. Staff very helpful

I was disappointed in the elevator breaking down during our stay. Also, I called and asked for the 9 rooms to be put together for the kids we took to NSU for a theatre showcase and was disappointed to get 4 rooms on the second floor and 5 on the 3rd floor. The water pressure was bad in the evening and some kids didn't have hot water for their showers.

It was a nice hotel in a great location

Rooms were very nice and clean! Staff were very friendly!

The room was big and clean. Friendly staff. Close to the attraction we had.

Nice property. Clean. Friendly staff. Breakfast options good. Could use a "non-slip" surface in shower and another light in parking area.

This facility was very clean and the front desk people were very friendly and helpful.

The driveway into the property is a little unusual but no big deal. However the elevator was broken and we were traveling with an baby (stroller, travel bassinet, diaper bag, etc.) so they put us into a lesser room on the first floor. It worked fine. However, they then tried to charge me in addition to what I had already paid Expedia which I did not consent to. I spent 30 minutes at the front desk trying to get it sorted out with them. Eventually, the refunded CC, but it was a big waste of time. This place was clean and had a decent breakfast. But I’d try somewhere else next time in Natchitoches. I’d recommend going into town to check it out rather the hotels by the interstate.

BED BUGS! We noticed the carpet was wet when we arrived. Thought they must have recently cleaned the carpets & let it go. We brought our luggage in & went to dinner. We got in bed ready to watch a movie & discovered dozens of bedbugs all over the sheets. We jumped up, let Gloria at the front desk know that we were leaving. Asked for a refund & was informed the refund would have to be made to Expedia. We called & emailed Expedia & the manager of the hotel. After several days, the manager (Sally Halm) returned my second call & informed me that the photo of the bedbugs I provided was not on their linens. In other words, I was lying. I was shocked to be accused of lying. Why would we get up and drive an hour away after 10 at night to pay for a 2nd hotel in one night that didn't have bed bugs. Then upon arriving home, have to sanitize every piece of clothing & personal item that was in our car before bringing it into our house. We did send the photo of the bug to a former Exterminator, who confirmed it is a bedbug & to leave immediately & sanitize everything. I have emailed Sally Halm the manager twice more & was told they cannot just give a refund to everyone who says they saw a bug. The decision to deny our request for a refund was final. I will no longer use Expedia as they did not help with the issue & I will avoid all of the hotels in this town as well.

Everything was great!!

The service staff at the hotel was very good. They called our room to check to see if the room was satisfactory and they made sure the breakfast items were being replenished in a timely manner.

Friendly staff Had to wait a long time for breakfast on the second day

Very clean. Nice, clean pool. Very good breakfast. Nice, updated, large room!

Air conditioner was amazing! Staff cleaned my room late in the day without me asking. Excellent hot breakfast. Loved just about everything! Pool was a little shallow at 5’ for my 6’2” son.

The receptionist was very friendly and called us once we got to our rooms to make sure everything was alright. The breakfast was really good and had lots of options.

Check in was quick. Nice staff and close to University. Very clean!

Sally was great. Bed comfortable. Room clean. Breakfast good. Didnt like the water pressure in shower. Really didnt like getting woke up at 7:30AM from a cleaning staff member trying to come in our room with the Do Not Disturb sign on our door.

Overall visit was great. Only complaint was the noise at 2am.

It was safe and clean. The staff was friendly. My room was not ready at 5 (check in time 3) so I had to come back after my evening activity, instead of have an hour to get settled in and relax. There was a Keurig, but no coffee either morning. I got pods from the front desk, but had to make a trip down there. I am guessing housekeeping is short staffed and focused primarily pon cleanliness which makes sense. Very "adequate".

Staff was super kind and helpful. However, one of the beds had hair all over it. There was a clipboard in the room. It appeared as if they had intentions of cleaning or maybe even started but they did not finish.

Very disorganized at the time, person at desk needed help. Was by there self.

Very professional staff, great location!

The stay was great and close to restaurants and fuel. It was kid friendly also.

The hotel and room were filthy. The floors look like they have never been cleaned. The sheets and comforter had stains on them!!! The shower was gross. I will never stay there again. The front desk clerks were nice though.