Check in staff very unfriendly acted like I was an inconvenience Remote to the tv didn’t work right Bathroom sink was dirty

The hotel could definitely use an upgrade in the rooms and around the hotel, but given we have stayed in worse hotels in the area, we were happy to pay a bit more and have hot water in the showers. The hotel is clean, even if everything is outdated. The towels were thin and small, the bedding was clean but the beds are are definitely slept in. Very squishy mattresses. The breakfast was just grab and go items.. didn't even have the standard waffle maker. For the price of the room, having fresh fruit (not just an apple), would have been great. The hot tub water was luke warm and had a terrible smell to it. The pool and hot tub water both looked greenish (not blueish), and part of that is from the color of the epoxy, but given the smell of both, we're pretty sure both could use a good chlorine shock. The person at check in definitely doesn't like her job and was very curt and not friendly at all. Many of us from the same weekend event stayed here, and we all had the same "less than friendly" experience at check in. The hotel is priced higher than everything else in the area, and probably shouldn't be. But it was safe, warm, and clean... just not worth the price we paid.

Very nice! The room was exceptionally quiet! The staff was nice and friendly. The breakfast offering was very good! Would recommend the facility!

Nice

Nice hotel

Very comfortable, clean hotel to spend the night during our NY-FL trip. Just off the highway and with a Ruby Tuesday right next door. We were too tired to use the hot tub, but it looked inviting

Found bugs in bed - no I’m sorry, no how can I help Just offered me a new pillow.

😁

Specifically looked for and booked a handicap-access room. Website claimed a roll-in shower - nope. Bars and elevated toilet but not a roll-in shower - standard tub with disabled-level shower control but NO hand-held shower, just one at high height where a handicapped (not able to stand) guest could not reach the shower head.

Clean rooms and friendly staff. Enjoyed our stay!

Great comfortable and spacious room. Good location to everything.

The internet connection is the worst. You can not even make a videoconference without video.

The check in and overall staff were great! Breakfast was available and hot. The rooms are a bit run down, pillow cases were thinned and the shower head was very clogged, water took a long time to heat up and pressure was non existent.

Toilet did not flush properly

Excellent hotel

It was very clean, staff was friendly, very quiet and felt very safe. As a mom with two children with me in this trip, the kids safety was my priority. The breakfast was ok. Wish there was an action station where you could pour your own waffle and make it there rather than warm up an eggo waffle in the toaster oven. The eggs were less than desirable. The pool was comfy and clean, although all the lights were out as it was difficult to find the light switch to turn on so that my children could see while they were swimming.

Easy checkin, nice breakfast and quiet

Great experience

Great location and reasonable prices.

Quite for sure. I had to wipe down the headboard because of dust and webs. But other than that i will come again.

Eggs and sausage breakfast. Clean room. Nice staff.

Staff was wonderful and helpful.

Hotel was clean, front desk staff were great. Check in done in seconds. Bed super comfy.

Our stay for one night on our way to Florida was perfect. The hotel was clean, confortable and the staff was very helpful and kind

The king bed room was comfortable & roomy with an exceptional side chair & ottoman. Bedding/pillows were very comfortable. The hotel itself just seems a little tired. Our big disappointment was the breakfast. It was very minimal. Yes, they had a bowl of scrambled eggs, but... No oatmeal except instant pkgs. No waffles except packages to microwave. No fresh muffins or pastries & no bananas. No orange juice but sealed cups of cranberry drink. Not what we expected from a chain we trusted.

This property is in serious need of renovation, or maybe just certain rooms? Bathtub in our room seemed to have ground in dirt in the tub. Hairdryer was broken. Bed was comfortable , though! The person checking out in front of us had the exact same broken hair dryer issue. I gave the front desk person details , but realize there's only so much she can do she took notes, hopefully these issues will be fixed. Far below the quality we expected for the rate we paid. Breakfast was decent.

Nice big room but don't come for the breakfast.

The staff was excellent and very accommodating.

Nice Stay.

Overall condition of hotel needs serious upgrading. More cleanliness would help, but you can only do so much with the outdated conditions. Breakfast was cold and uncooked. Told front desk manager someone parked in front of handicap ramp and she just shrugged and did nothing about it. Construction lift which wasn't in use all weekend was parked directly in the middle of the back parking lot.

Nice stay. Convenient to location and room was clean Always love that breakfast was avaliable

Staff was great, bed was comfortable and it was quiet. We checked in late due to driving all day. Once we got to our room, we noticed a very musty smell. Due to it being so late, and factoring in that there probably weren’t any rooms left since the parking was terrible, we just felt like we could deal with it. Waking up in the mid sleep to adjust the AC, I noticed that the carpet was really wet in the surrounding area of the AC. Waking the following morning I recalled the mid morning adjustment of the AC and steping in that area with the wet carpet. Looking a little closer I noticed that the whole area from the corner wall to the corner of the bed was completely saturated. One area of the wall along the baseboards had a crack in it and the area that had appeared to be repaired once before. Not sure if it was a busted pipe in the wall creating the issue or condensation from the AC. Looking a little closer I noticed mold/mildew on the carpet in the corner which would explain the bad odor. The problem had to exist a day or so before we checked in for there to be mildew/mold on the carpet. During checkout I mentioned it to the clerk. She wrote down everything and viewed the photos and video I had taken. She asked if I could email the manager and also provide the pics. I emailed that day which was Saturday. I have yet to hear back. I also called, and have yet to receive a response. Perhaps I’ll hear back once it’s convenient to them. Time will tell.