Nice hotel. Lot of places close by to eat, shop and drink

The young lady at the front desk was very friendly and helpful!!

Bad service

The property was convenient to my sons home. The room was big enough but just did not smell quite fresh. There was a roach carcasse behind the door in bathroom.

Had impossible time trying to change rooms for upgrade. 2 days later got the upgrade to bigger bed and the room had recently “ supposedly “ been exterminated but I ended up killing 3 cockroaches in the night time hours. Manager of property was no help whats so ever. Will not be using Best Western plus again

The property and room was clean, always is. There was a stale smell in the room, never had that before. Staff is always friendly and helpful.

The front desk people were very friendly and great to work with. My issue was the cleanliness of the room. Upon check in, they make you sign a document committing to not staining furniture, towels, break furniture, leave large amounts of trash etc. They charge your credit card a fee for incidentals. I walked in the room to find the couch like it was in the picture. I wouldn’t have sat on that couch even with a hazmat suit on. That is just completely unacceptable to charge for a room in that condition. As a result, I wiped down every counter and surface in the room (to include bathroom), which wasn’t better. Luckily I had Lysol wipes and spray with me. In hind sight, I should’ve asked for a refund and stayed somewhere else. I’ve stayed in a lot of hotels and this one was by far the worst in terms of cleanliness. The front desk rep was great to work with to make sure the incidentals fee was credited to my credit card. I explained to her that they should not ask their customers to sign off on things that are already wrong in the room, and to expect people to stay in a room like this is unacceptable.

It was a great hotel , very nice and clean and the breakfast was amazing

I booked the hotel so I could use the hot tub and exercise room. the hot tub was downright disgusting. The exercise room was barely usable. Treadmill not plugged in, elliptical made a clunking sound with each rotation.

nice and clean hotel will stay there again

Comfortable place. Hot tub was fine. Comfortable bed.

Hotel hostess went out of her way to help us.

I liked the distance from the beach (10 minutes), the great breakfast and clean rooms. The check I. And out process felt a little too long because of an issue with the machines, and the hot tub doesn’t really seem clean but I would stay here again because the staff was friendly and the it was safe and convenient.

Room was very spacious we loved it!

The air conditioner leaked in our first room. The woman at the front desk was really nice and was able to get us into another room for no additional cost. The second room was bigger but it had an out of order hot tub in it and the room smelled musty, possibly from previous water damage from the out of order hot tub. I was able to get some spray from maintenance to help mask the smell a little bit but still got a headache. Overall it was a place to stay for the night and it wasn’t so bad, but could’ve been better too.

Nice area, good breakfast, Good customer service, room need a little bit more attention on cleaning.

Room was clean, staff was really nice and the bed was comfortable.

Room was musty and difficult internet connections

Consistently meets our expectations. Always clean and comfortable.

This property is an unkempt, unsanitary place. I would never recommend this property.

We had roaches in our room. Staff was awesome with helping us with situation

Needs to be updated

The smell of damp and mould is very strong, overpowering. A health hazard? Miss Vanessa and team are very good, very helpful.

The property was clean, staff were friendly and it was very convenient to shopping.

The staff is excellent! The manager, Vanessa is top teir!!

I was a spur of the moment trip and was fortunate to get this property. It was clean and the bed was only a full size bed but comfortable, although I was thinking we were suppose to have a queen size bed.I did not like the smell and seemed to be very humid.

My Sister, my Granddaughter, and I enjoyed our stay at BW PLUS. We were welcomed by Gracie who was so gracious, informative, polite, attentive, businesslike, a great spirit and addition to your team! Our room was clean and if we needed anything, the TAT was fast to resolve. The site was close to all the main attractions (Carolina Beach,Kure Beach,and Downtown) not to mention all the eatery options as well as grocery stores. The lady that prepared the breakfast every morning was so kind and easy to talk to. I apologize for not knowing her name. We will stay again. The only thing I wished for was a better sleeping mattress. We felt safe, BW was clean, and the area was quiet which speaks volumes in my book.

Good Rooms, Good breakfast,

As soon as we walked into the room, there was a terrible odor and musty smell. We requested another room and it was the same. Within a short while, my son (who suffers with allergies) was struggling with allergies. Eyes were swelling, nose was running, and other symptoms were coming on. We decided to check out and find another place to stay. Unfortunately, although Expedia has tried to contact management about this, we still do not have any sort of refund or resolution for this. Do not visit this hotel of you are sensitive to odors or have allergies to dust or mold!

Easy to find and nice area. Staff was very friendly

Stay was amazing. Everyone friendly. Smelled amazing when got there and checked in. Always helpful when asked for anything at front desk. Rooms clean and comfortable. Breakfast great. Pool clean and amazing. Located in a great spot. Highly recommend. Would stay here again

Good over all, only issues was the AC in the rooms were not very great. Had to have rooms switched out due to AC not working at all in one of them and barely working in the new room. The hallways had a weird smell to them at times and also smelled like smoke.