Stunning location, beautifully maintained property and the staff are exceptional.

Great stay, but it always is here.

A Thanksgiving getaway to the Mediteranean meant a luscious off-season week at this wonderful palace draping the coastline on the Bay of Palma. Terrace room upgrade with dramatic sea views plus exquisite breakfast and engaged service provided for a delightfully memorable stay. Will return, period!

Great hotel with wonderful views! Staff was very helpful and nice in every situation. We enjoyed our stay and do recommend this hotel. We spend 7 days here.

We had another fantastic stay at the Hospice Maricel and missed not being able to travel there over the past 12 months. The staff were lovely as always and they made sure everything was taken care of. The stay was perfect and we are looking forward to going back again next summer

The location is beautiful. The food excellent. However for a 5 star hotel the service is poor. The worst service is reception. Disorganised. Confused and rude. Disappointing

All in all, a great hotel, perfect and friendly service. Great pool / sea area

Lovely hospitality and staff. Beautiful views of the sea. Breakfast was very nice too with a view of the sea. Would come back.

Very polite and arranging staff. Magnificent views

Great service Good location Amazing see view

Very nice, tasteful hotel. Good service and friendly staff

Not fully staffed yet so service was poor. Long waits for drinks and room service. Great hotel but if you can’t give 5* service then don’t open and charge 500euro a night

The hotel staff are very friendly and welcoming and the location is beautiful. The room condition is no where near 5 star. No bin liners in the bins, no toilet brush, the square basins do not drain properly, the kettle plug does not reach the table, hairdryer on small table under basin, clean towels left in bath and not placed on towel rack Aside from all those negative aspects the worst thing about the hotel is the noise level. We were on the first floor and could hear people clearly talking in reception. Whilst it may be a beautiful building with lovely entrance and view the room is totally not up to standard.

Best place and best service, very professional people and best location !!!

Excellent.

Excellent but requires taxi to town. Otherwise super

We have stayed here many times now and want to come back every year. Lovely hotel in every way and we always look forward to coming back. The staff are incredible and very welcoming, food is great and it’s a very relaxing place to be.

Fabulous character and excellent location. Great views over the bay of Palma.

The swimming pool views are amazing, pool staff were brilliant. The service in the room wasn’t great, towels taken and not replaced, complimentary daily water not replaced and our balcony wooden slates broke when we went outside. About 15 minutes in a taxi to Palma

Great hotel. Super relaxing!

The setting is to die for, the food and wine are superb, the staff is top notch and the hotel overall is just beautiful and serene. Highly recommended

The hotel is without doubt beautiful and located at an ideal location. However, the staffs act as if they own the property- impudent, rude, and just plainly undelightful. I stayed at the annex building suite with a pool but the room wasn’t cleaned well and the pool was very dirty. Footprints were visual dusts were everywherr. and There were some parties so it was loud and noisy. The worst part was room service. The food brought looked like microwaved meals and croquettes were unedibly burnt. Calling for service was a hassle since the lines were always busy and this was just not the best serviced hotel at all. Highly disappointed.

we initially booked a plunge pool room, which in winter cold was a mistake. Additionally, that shower leaked because of a modern design flaw in the drainage. However, the staff moved us into a room overlooking the pool and ocean. It was warm and beautiful. the best hotel of our trip to spain, morocco, and portugal.

My wife and I have just returned from a 2 week stay at the hotel Maricel. The service was exceptional with the staff both friendly and efficient. Our room was fantastic albeit we had the Eco room with the infinity pool on the balcony. However we are sure that we would have had the same level of attention whatever room we were in. highly recommended - will.definitely return.

Superb hotel in fabulous location. Great service, friendly staff and lovely peaceful modern room with zen pool and lovely view of the sea. Beautiful spa facilities. Only downside was that as I was travelling with my daughter, is asked for twin beds. When they separated the bed into two, it created extremely narrow beds - narrower than even a standard single.

Beautiful hotel, beautiful facilities. The food was ok, but the staff were wonderful-except when we were there, it was low season so they were a bit understaff. Highly recommend this hotel.

Fantastic 5-star hotel. Staff was extremely helpful - made all our dinner reservations, etc. Great view of the Med from the rooms. Be sure to sign up for their 9 course breakfast feast - outstanding. Everything was just superb. Away from the downtown area - about a 15 min bus ride, but the stop is right outside the hotel and only costs a few dollars.

Brilliant hotel with superb views of the bay of Palma. Slightly quirky in design which combines classical Majorcan design with ultra modern design ....we stayed in an Eco suite with its own mini balcony pool. The staff are brilliant and nothing is too much trouble. Restaurant very good and freshly crooked with a good range of dishes for all tastes....not cheap but you pay for what you get. This will become a regular bolt hole for us in the future!!

The staff were welcoming on arrival but we asked if we could get a snack and no one came over with a menu - we had to go and ask the receptionist to get the bar staff for us. On one occasion we asked for a snack by the pool on a rainy day and we waited for about half an hour for a menu then gave up and went out. Sometimes if you arrived to breakfast there were no tables available but the breakfast was very good choice. The room - it wasn't clear from booking on Expedia that the Eco Rooms are in another building across the road to the main hotel. We did get upgraded to the best Eco Room when we arrived for the same price which was very good. Although we did ask if we could get a room in the main hotel when we realised the buildings were separate but no one called back at all that evening. We then asked the next day and they did find us a room which we declined in the end as it was much smaller than the one we had. The Eco rooms are under the road and are by the gym and spa area and the underground garage. To park in the hotel costs 12 Euros per day.

Great hotel on the waters edge close to nice beaches,Palma and good restaurants. Fantastic pool and lovely beach 100 metres away with simple but nice cafe that sells fish and paella.

Booked an Eco Deluxe room w Private Pool. They didn't mention these rooms are across the street and over look a major road with constant noisy traffic. Have to look over traffic to see the water. Kept us up all night. Was not impressed with the staff. Quite short and you could tell they get a lot of complaints about rooms. The only nice part of this hotel is the pool. In an awful area of Palma without many restaurants within walking distance. Very very under impressed. And quite honestly it ruined our vacation there due to lack of sleep in noisy room.

A truly beautiful building with the most helpful staff. Nothing is too much trouble for them. We had some issues (hence my giving Pleasing rather than excellent overall) but they bent over backwards to help make things right. Javier, especially was exemplary in my opinion. Because of this attitude of trying to make your stay as good as it can be, I would love to go back. A small issue that I have had to insert here as the 'Things that could be improved' section isn't large enough - I think the corridors of the annexe should be air conditioned as when you leave your room it is very hot and some distance before you are out of the building and this is not great as you are then very hot again (not what you want having got ready to go out to dinner).