Came back to the hotel after getting soaked by rain and hailstorm to discover there was no hot water. We obviously had to forego showers prior to going out for the evening. We were offered free breakfast vouchers for the inconvenience. The following morning while getting ready (using the restroom) housekeeping knocked, walked into the room even though the DO NOT DISTURB sign was on the outside door handle. After that debacle we went to the front desk. While receiving the voucher we were vehemently told by the front desk it was not for the lobster benedict. After approaching the restaurant staff to be seated it was again reiterated it was not for the lobster benedict. Right after our server came over and saw the voucher on the table we were then told AGAIN it was not good for the lobster benedict. I said to Landon the waiter that I was aware I saw the fine print at the bottom of the voucher as well as being TOLD 2 times previously. At which it was pointed out that he had to be extra firm and hit it home that the lobster benedict was not included. Of the numerous places I've patronized I've never been made to feel as a though I was a simpleton. To wrap up the stay breakfast was the absolute worst we have ever tasted. It was so vile tasting we assumed the kitchen had a discussion with Landon. As we both had different menu items and both we equally distasteful.

Great place to get away and relax. Staff was friendly and helpful. When my husband and I go back to New Mexico we will be staying here again.

There were only a couple of goods to the stay. The rest was bad, bad bad upon check-in the night desk clerk was absolutely amazing! Very helpful, very knowledgeable and went above and beyond and pretty much ends. There decided to go have a couple drinks at the bar at which point Bartenders were working and one of them was extremely rude to us to the point when I asked for the address to the hotel so I could order a pizza for dinner as the restaurant was closed. You have a phone look it up yourself. I was extremely taken back and blown away that hotel of this caliber which its customers like this… we proceed to the room only to find that it was less than stellar condition. It looked like it had not been dusted or vacuumed in quite a few days of the molding falling down the tub was extremely filthy, and the beds were very creaky and loud. we then went to get ready the next morning and check out and upon packing clothes, items of clothing and undergarments that did not belong to us stuffed under the beds, along with lots of trash under the beds, as if they had not been moved in months upon inspection in the hotel room and just really not expect from a four star hotel we did eat breakfast at the hotel restaurant which was absolutely amazing but the waitress seemed very uninterested in assisting us. Val around and was very respectful. Management was advised of the issues and while they did listen seem to not believe This. Definitely wouldn’t stay here again.

This is one of the most beautiful places to stay! The grounds are clean and serene, the room was amazing, large and well-appointed. I heard *some* noise from the hallway late into the night, but all in all, it was quiet and so comfortable! The HVAC system made some noises in the night, but the temperature was perfect and even throughout my three days' stay. HIGHLY recommend!

There was no hot water. We were told we would be issued a refund because we didn't have any hot water in the 2 bedroom suite, but the hotel is not responding or issuing any refund. The bathrooms were not very clean and still have large wads of hair in the tubs. I would expect more to be done to fix the issues we had.

Everything was great except our time in the bar. Service was very poor. Room was super hot.

Great hotel, friendly staff, convenient location, excellent amenities. Would definitely stay again and recommend.

Unique property....... good restaurant