Horrible experience I booked another night they cleaned my room and threw my food I just bought snacks I had brand new snacks spent 40$ for the snacks to be thrown away ! No one got back to me

The hotel is nice and clean but showing wear. I am guessing it was renovated at some point because little things like the light switches are old. The black out window shades are beat up, the sink faucets are loose and the elevator although clean is showing its age. The staff was super friendly and courteous. Everyone said hello or good morning. Shawn was working the desk in the evening and had a long line but she acknowledged everyone waiting which was the right way to handle it. She deserves props.

Staff was extreemly helpful

Nice room. Older furniture but clean and comfy. Good breakfast. Would like a second elevator.

I was very dissatisfied, I stay here quite a bit, but this stay left my Apple watch charging in the bathroo Area when I called iwadpuy on hold got disconnected. Then finally the maids said they you nothing? Bull I will never stay there again

This hotel may not be the newest or updated but the front desk person was great when we came in tired from a long driving day! She was friendly to our dog and everyone we saw in the hotel greeted us and interacted sweetly with the dog as well. The room was sparkling clean, basic and the bed and sheets were clean and comfortable. Great price also, highly recommend.

It was nice. The desk people were great. We arrived late at night and missed breakfast. I was upset cause I was very hungry. No your fault though. We had a great stay.

Great location

Nice hotel but horrible customer service. I called to inquire about a recent billing issue during my stay and was told by Jennifer that I am a lier and that she spoke to me on the phone before my stay and I said I would be checking in early. I expressed to her that I think she might have me confused with hotels.com staff because I never called the hotel. She insisted that I was lying and that she was not going to help me or refund me my money and our conversation was over. She would not even let me explain what was happening. The girl who answered the phone before passing me off to Jennifer was very kind, polite and helpful. She should be the supervisor, not Jennifer. Upon asking Jennifer if I could explain my situtation she shut me down and told me I could call corporate and she weclomed my call to them. With so many people looking for jobs these days I wouldn't keep her around with such bad service. Well, despite the nice hotel there are plenty others in Victorville with better service. Bon voyage Wyndham and Jennifer. Never coming back.

I like that it was clean staff was nice and i did not like that the shower did not have a liner water got out.

There was homeless people bothering me everytime I went outside. I was not allowed to take my breakfast into the privacy of my room. The pool and jacuzzi were not cleaned and the jacuzzi did not work at all. The staff that cooked breakfast was very rude and there was trash here and there around the property because of the vagrants.

Faucet was installed backwards so when you turn on hot water comes out cold

Good breakfast w/ lots of dairy free options. Responsive staff. Good hot showers. Be aware of your surroundings in the general area after dark, but the hotel itself is very safe and clean. Would book again.

Quick trip, very good breakfast and very friendly staff

location was perfect . Plenty of stores and places to eat.

This hotel is basically nice but it definitely needs updating and a thorough cleaning inside and out. The area isn’t the best so I’m sure that is part of the outside experience. The inside, the sofa was in need of new cushions and was filthy. The hallway needed mopping. And while very nice that they had a “social hour” it was steamed hot dogs, chili and a bun. No drinks, no music….just a big empty room with hot dogs

My family and I enjoyed the suites room they have. Nice clean and comfortable. The pool was open and not too deep for the kids . Will definitely stay again.

It was nice

There fir work and found it’s surroundings to be safe and full of restaurants:) WalMart walking distance made it super convenient!

As expected

Everything was great, the staff was wonderful and very welcoming. I really hated to leave

The towels were tiny and only 2 were stocked to the room, and when we asked for extras we were inform there was no housekeeping available so we had to go to lobby to get towels. Also the check out experience was weird. I told the guy I wanted to check out and he says sure, drop your keys in the bucket. When I said to him don’t you want my last name and room number? She said oh I have a list of people checking out today. I said, but don’t you need my name and room number so you can check me off your list? She didn’t seem to care.

Things in room were broken and dirty, people yelling outside at all hours of the night, homeless hanging around on benches outside, elevator was broken

Clean and spacious rooms. Good breakfast.

I chose this place to stay for me and my friends coming out there for our friends birthday party in Victorville and everybody was pleased about the hotel accommodations thank Hawthorne Suites

The hotel was OK for what it was less just say I would never stay there again

Lady was so helpful.

The hotel was okay but Jennifer was so rude with me because I reported my account was using more than what I should pay she telling me I’m not welcome to stay at the hotel no more I have to leave the area she wasn’t give me respect but the other assistant was so nice but Jennifer is really disrespectful she don’t know how to talk to people cannot even take her time to explain why she don’t me there what kind of person are you so you was want me to be quiet not report what happened on my account

Took 45min to check in. Roach in the room.

David at the front desk is amazing. Great knowledge of the area and recommendations for restaurants. Customer service is key and you get that here.

Clean, friendly , great breakfast.

Never was able to stay there. We showed up, but they informed us that their computer system was down and we couldn't check in. Had to hurriedly make last minute arrangements. Don't use them...