Room needs to be aired out it smelt like a locker room. Carpet feels disgusting. Other than that stay wasn’t bad. Hotel is pretty clean, breakfast wasn’t bad except they may want to second guess their choice of sausages. My 13 year old hurt her arm taking something out of the microwave and I went to the front desk to try to ask for a first aid kit, but the lady at the desk was busy talking to another guest and never acknowledged me in the time I was there. I left with my 3 year old and walked to cvs and back, in the time it took me to all there and back with a toddler the lady was STILL talking.

Was given the wrong room initially, the accessible room we retained was not available and we were moved to a room the correct size but lacking the accessible shower we believe we reserved. The breakfast was broken down early on day 1 so we were not able to eat even though we were in the dining area 15 minutes before breakfast ending. The hotel has let their alcohol license lap so we were unable to get drinks from the lobby as advertised was available. The room was decently cleaned when we arrived and the staff was polite. The internet did not work at all on night 3 and I was unable to complete my work as needed so I turned in a scheduled contract about 14 hours late. May return but will definitely be considering other option first. Not our first time there but definitely our worst experience. Feel like I overpaid for subpar experience.

Dirty, poorly maintained, and understaffed is the best way to explain the first and lasting impressions of this hotel. Upon arrival there were multiple guests waiting in an unattended lounge/check-in area, as the front desk attendant had to leave the desk to retrieve water to replenish at the refreshment area. The wait was about 10-15 minutes. Being understaffed is another reason there was a 45 minute telephone hold when attempting to call the evening prior to confirm a reservation. The first room made available had to be changed due to the HVAC system not operational. The second room ended up being a room that was previously smoked in, after specifically requesting a non-smoking and pet-free room due to severe allergies and asthma. While trying to take into consideration this hotel was slightly older in appearance, the carpeting, and some furnishing (pictures attached) presented as beyond soiled. This underminded the maid staff's efforts to "clean" the room in preparation for a stay. In addition, this may sound minimal, but the toilet seat was incredibly the incorrect size, leaving it to fall to one side of the bowl, and the rim of the toilet being completely exposed and touching when sitting. The shower was also older with broken shelving and not supported well. I was surprised to see this condition after seeing a high rating, which I booked my stay based upon. Please avoid, and find another decent room for a decent price.

Very clean throughout the building and grounds, nice size rooms, I will stay again

Close to my destination

The staff member who checked us in was just seeming to go through the motions. Handed us the key card and pointed to the direction of the elevator, but did not share any info such as breakfast hours, wifi password, etc. (and we didn't think to ask, due to being weary of a day of delayed travel)

Very nice hotel

Everything was good, BUT had to cut my trip one day short because of a snow storm, and the hotel refused to recund me or give me credit for next trip, since I usually choose Hamptoms Hotels