Our stay was good. There was a big sticky spot on the carpet beside the bed that had not been cleaned. It was lightly cleaned the bathroom could have been better. But overall good.

The staff is very helpful and the room was clean. But the heat went out after I got to sleep I woke up to use the bathroom and the room was cold nothing but cold air was coming out of the heater and the phone was not working so I had to get dressed and go to the desk and ask for help. The man who was working that night was very helpful and did what he could do I asked if there was any room I could move to he said that they were full so then I had to sleep in my clothes the room was cold and the outside temperature was 31 degrees.

We enjoyed our stay however there were a few little things wrong with the room. I advised the guy on the desk at 0400 today. The shower curtain bar is broken at the wall connection which causes the shower curtain to leak water all over the floor. The water faucet in the shower is defective (loose) which makes getting the right temp difficult. As well, the tv remote could not control the volume or the mute or the off button. Little things like this put a tarnish on a nice hotel!

Hotel felt dingy dirty. No towels in room, no tissues in bath. Worst of all was finding bed bugs at 2 am!!! Left immediatly!

I was on my way to Mrytle beach for my sons baseball tourney drove from jamestown ny to beckley wv where i got a room we got in checked in elevator was out of service we walked up to room 311 as we open the hall door it smelled like someone pooped in the hall way. We saw a worker that was working in the room that the smell was coming from, we got to out room open the door and no linens for the pull out couch the kids went down and asked for pillows and linens they were out of pillows and got some linens that had human poop marks on them i go to shower and they had also grabbed towels when they went down the towel that i almost used also had poop on it told the person at the front desk and no answer it was so discusting that we didn’t even eat breakfast in the morning just hit the road never again i would like some of my money back never have i delt with such discusting hotel

We were tired and it was a good place to sleep. Check in person was friendly and helpful.

We originally had on our reservation 3:00am check in. We drove for hours, I called at 3:20 told them we would arrive in 45 minutes the girl said ok. We got there and they SOLD our room at midnight!!!!! She told us!! No help in finding room at another hotel!! Then 3 days later they charged us for the room.

When we arrived for our 3 nights stay, the clerk was extremely rude. I prepaid when I reserved the room. She kept saying that I didnt pay. I had to show on my phone my receipt. Then she stated that the door key machine was working and we would have to leave the door open when we leave. We werent leaving until morning and the machine was being replaced in the morning. Our room was supposed to have a fridge. It didnt. I asked about it and was told to use the ice machine. There was a big brown spot on the floor between the beds. The next morning, I went to talk to the manager Jim. He didnt even know which room we were in. He moved us to another room. The key card didnt work and when it did work we walked into an occuplied room. He had know idea where the night clerk placed everyone. Jim gave us cards for another room and they didnt work. We eventually got into a room where the key cards worked. The room was decent. Except the toilet didnt work properly. And of course we didnt discover this until the middle of the night. I complained about the toilet the next morning as we were leaving for appointment. When we returned, it was fixed. In all, it was one thing after another at the hotel. I would not stay there again.

On the day of arrival and departure, the card readers were not working and had to be let back in my room by the gracious front desk personnel each time I left and returned. I was told that the card readers were down for the past 3 days. Also, the carpets were mostly very worn out throughout the hotel. People were nice and the room was wonderful.

It was fine

When arriving the nice lady at the front desk could not find a vacant room for me or the family waiting behind me to check in. I had called earlier in the night to inform the hotel I would be checking in later than expected. All rooms that were listed as empty and reserved for registered guest were occupied by unregistered, unpaid, guest. It was 2:00 AM and took 3 hours before I was given access to room 312, 320, 119, and settled in room 122 that was not supposed to be rented due to maintenance. Housekeeping knocked at the door around 7:30 confused that there was someone occupying the room. I was not given a receipt as I had requested when checking out. I was asked to explain the details of my check in because the lady working the front desk could not find where I had checked in or paid and explained that she had received calls concerning the occupied rooms with no names attached to them. She explained that guest were given permission and keys to stay in the hotel for free and that was the reason there was a shortage of rooms for guest like myself, and the Smith family of four, waiting behind me that had reserved a room on Hotels.com. I had the room for a total of 5 hours and could not get a receipt. I was advised to call Corporate and inform them of the situation.

The room i paid for was not availability and i had to downgrade to a smaller room. Even though i already paid for my room in advance. Noone ever cleaned to room during our stay

We just needed a place to sleep overnight on the way to SC. The beds were very comfortable! However, the elevator and other areas of the hotel smelled like smoke despite it being a non smoking hotel. The pool was warm but looked like everything was under construction or just needed to be updated badly. I don’t get in the pool because it looked cloudy. The room we stayed in was ok…very basic and needed updating. But, we all slept very well on the comfortable beds and they have waffles for breakfast along with yogurt, cereal, and fruit.

Arrived at night. Nothing to say yet.

Badly in need of upkeep.

Our room smelled so bad like weed smoke we had to sleep with the window open. The window is full of black mold and gunk. Cigarette burn in the comforter. The pool was nice and the staff was friendly

Very nice receptionist, BUT the rooms were badly in need of repair and remodeling. The room that I had was without a blanket, only sheets on the bed, and I slept with my clothes on.

Hotel is old and run down. However bed was very comfortable, and location, right next to highway, was convenient for travel. We didn't stay for the breakfast as we left too early.

While it was a quick weekend get away and it served it purpose of a bed for the night it was disappointing on many levels. The rooms appeared clean and didn’t smell, but we did find hairs on the bath towels which was gross. This is not a 100% smoke free hotel, at one point smoking was allowed because the second floor hallway reeked of smoke. The continental breakfast was a joke. No tea, toast, pastries or yogurt. It was a basic coffee, plain bagel, apple and waffle. Overall disappointing.

No fridge in room.

Lobby smelled like pot. Room stunk. Trash wasn't removed. Will not stay there again.

This hotel was definitely dirty. From stained bed sheets, a tv that didnt work, a heat lamp in the bathroom that didnt work, a leaky toilet and just smelled funky. Not to mention the walls are so thin you can hear everything that goes on in the bathroom AND you can hear the people in the room next to you without an issue. Not even gonna go into the noise of people stomping around from the room above. Wouldn't recommend this hotel, even if it is on the cheaper side.

My door lock didn’t work, TV didn’t work and it wasn’t a totally clean room. I tried to call the desk and had the phone laid down to listen to the staff handle other complaints. I went to the desk and they were handling multiple issues. Instead of staying in a room where the lock didn’t work, I left and lost the money I paid for this room! HORRIBLE experience. I would give it a zero but I can’t. And walked away from the money for the room!!

We have stayed here every year on our way to Florida and this property is tired. Carpets are ripped in some areas, the elevator and other areas are dirty and in need of cleaning. Our room didn't have a shower curtain and we were not sure if that was by design. The tv is a bit funky as you have to manually set the tv to channel 3 in order for the cable to work. Forget about breakfast. The coffee is a syrup mixed with hot water, there's a couple of bagels, and not much of anything else. Take the savings from the low cost room and get breakfast somewhere else. It's now a cheap hotel and you get what you pay for.

Had to wait 10 mins before seeing someone who could check me in at 6 pm. Door wouldn't open with room keys, had to go back down for assistance. TV didn't work in the room. Was told ice was available, but no ice bucket was in our room. The blankets on the bed were so lightweight that we froze at night. Evening staff was polite and helpful, but morning staff was the opposite. Breaķfast was disappointing. No lids for coffee cups, even after asking. Obvious that drugs are in and around the hotel area.

Door did not lock properly. No frig or micro in room Room was right next to the lobby and reservation desk, walls are thin therefore very noisy. Itravel to NC several times a year and I always reserved early online and yet I got a roon next to the lobby. Changing motels/hotel now when I travel this route.

The front end person, not her fault as it was her 3rd day, issues checking in. Process took an hour! I had already paid yet they couod not find the payment. i had pronted my confirmation that clearly said paid. Waited for our room another hour. We arrived at 415, in our room at 630. Room had 1 towel . .. 2 guests checked in and booked and paid in advance. Never again will i stay here. Wyndham used to be a hotel you could count on

Staff nor very helpful or welcoming

Th

Checked in, no elevator and there is no way we could haul luggage to the second floor. Gave up a suite for a very small room on the first floor. Could not figure out how to turn on the tv so had to have someone come down and do it for us. There is a definite need for a new toilet seat in the bathroom and the drain in the shower needs some work. At least the shower head works and the hvac is excellent.

No elevator, poor breakfast

Jill at the front desk was very helpful with suggestions of places to visit in the Beckley West Virginia area