We were quite disappointed with our stay. The bed in our bedroom was broken. Each day we were unable to get pool towels as they seemed to have 'run out' all day long. We were unable to eat at one restaurant as they were hosting a private event, we couldn't eat at another as it seemed it had to be reserved before even arriving to be able to get a booking.

The best beach with sand

The resort is huge and very well maintained. Landscape is outstanding, the beach is clean, the water is turquoise and the food is somehow edible.The only thing that marred the stay was poorly trained room cleaning personnel. It was always something forgotten after the room was made - either small towels, or medium size towers, or coffee packages, or sugar, or water bottles... Every day something new was missing. I naively thought the tips would speed it up. Wrong! Tips were taken and ALL towels of all sizes were forgotten to be changed. To be honest, the Front desk was helpful though. Bottom line: Dear Catalonia Bayahibe, please train your personnel better, teach them that money and tips don't fall from the sky, they actually have to earn it. Besides that it is a great resort!

Old property and room, condition not working. In buffet waiting water 40 min.

On the positive side, the property is very clean and staff are hard working and friendly. The beach is a beautiful turquoise, sunsets are beautiful and beach chairs are plentiful within a shaded palm forest. The pool has a lot of corners and nooks that are great for small children. There were some clear negatives, though: 1. There was a huge building being built on the property while we were there in November 2023. Even when complete, it will loom over the property. 2. The buffet was quite local in terms of food. Some days it was good and other times basically inedible. The buffet area is oppressively hot and stuffy. 3. The resort and beach feel a bit cramped and crowded at all times. 4. The sit-down restaurants were pretty middling in our experience and the quality of ingredients wasn't great. Very nice atmosphere, though. 5. The beach is fairly steep, with very soft sand, and somewhat tiring to get to and walk on.

We had only one but big problem and disappointment, related to daily service/cleaning person visiting: We were spending time on beach till 6 pm, then 1 hour and 30 minutes in the our room: 6:30 - 8 PM, then evening program, out of room: Restaurant, Show, Dancing till 12 AM. But the cleaning/service woman came for that to our room always at 7 PM, and therefore have completely destroyed our vacation evening time: The period 6:30 PM - 8 PM (1 hour and 30 minutes) was the very busy for us- being in room, after the beach naked (without dressing) we p[planned for Shower, restroom, change to evening dressing for restaurant and start to go to a restaurant at 8 PM. So, any service person visit during this time was very unlikely for us (I was naked man in shower, we really needed to use restroom and so on). Attempt to explain that to Service/cleaning p[person the several time was unsuccessful - we speaks English, she speaks Spanish only. 3 calls to reception desk and talk to English speaking person also was unsuccessful - she promised to move these visits after 8 PM, but it still continue to be 7 PM and continue to destroy our vacation. As we see the service persons have not been trained at all: 1. We must not see them at all - they must come when we are out the room. 2. They never must come to room during 1 hour and 30 minutes period 6:30 PM - 8 PM. 3. We must be able to spend time with me and my wife only in the room, without any 3rd person, like service cleaning.

Great beach with clear water. Front desk service was good and responsive. Dinning staff was awful, they did not come by to check on you if you need more water or anything else, had to hunt for them yourself. Alcohol options are terrible, the worst I have seen and we travel often. Waiters do not exist at the pool/ beach areas, if you want anything you had to get it your self. I would rate this hotel as solid 3 stars.

Hard to communicate with people who don't speak English at all in the resort.