I have stayed at this hotel many times, and I keep coming back because it is the best combination of location, condition, and price for my needs in the Colonial Heights area. My only complaints with the location is that all of the rear side rooms face a very busy multi-track freight rail line and that sometimes getting out from the driveway onto the highway can be difficult if traffic is high and I need to turn left. There is no shopping nearby, and no dining. One needs to drive either cross the interstate or the other direction for about half a mile to find much of anything (except the hotel shares a parking lot with a large gas station & convenience store, so at least some food can be obtained there of needed). Inside, this hotel is nothing special, just a typical three level modern American hotel. Same kind of general condition and amenities a traveler finds in practically any other decent hotel in the country that is better than a Super 8 etc. Because this is in the very expensive Colonial Heights area, room prices are higher than what some travelers are used to paying for comparable rooms and facilities. But also because it is in Colonial Heights, if one has free use of a car, there are malls, lots of restaurants, etc; not more than a short drive away down the interstate.

There are a lot of trains passing very close to this building. It's otherwise a convenient location. Our room was a nice space, but furniture showed a lot of wear and tear and appliances weren't working.

This property was advertised as a 2.5 star hotel but the room had received a "10" on Expedia. At this start level, I had expected to get a dated property with few amenities but scrupulously clean. After all, this was literally a quick stop over to get 7 hours sleep and then to leave, so I didn't need the Hilton. When I drove up, when of the hotel lamps was flashing on the side of the building mildly reminiscent of the "Bates Hotel". When I walked in the Lobby had 5 chairs and there was one guy sitting there talking with his wife loudly on facetime. This property had a bad smell (like disinfectant used over body odor and cigarette smoke). It would explain why they have you sign a "no smoking" agreement. The front desk clerk was a nice guy. Patient. The room I stayed in was not clean. Toilet seat up and looked like it had been used. One of the beds I turned down looked like it had been slept in by the gray sheen on the white sheets. I crawled in the other bed but then noticed what looked like insect bodies in the sheet next to me. I slept in the vinyl covered chair all night. It was a handicapped room, so thank gosh it had a chair that was a recliner were me and the Yorkie slept fitfully because every time someone opened a door, when it shut it slammed. On the way out, I grabbed a cup of the "free" coffee. Even doctored it was the worst! Needless to say, I will never look at IHG hotels the same and certainly won't stay in this one again.

Arrived at 3:00 am and the staff was so kind and helpful. Check in was easy

The front desk clerk was great. I didn’t catch her name but she was very friendly and checked me in with ease.

Nice and clean room. Very friendly staff

Nothing unique and the 24 hour coffee was definitely a plus!!! I fell in love with the shower pressure, and wished the suitcase foldout table was available.

Our reservation was cancelled before we arrived and without notifying us. We had two adults, a baby, and a dog, and it was incredibly challenging to find another place to stay with what we needed. Hotel management was not helpful or apologetic (though the receptionist was very nice and helped call other hotels in the area).

Quality of room superior to more expensive national chains in the area.

You'd think the other reviews would mention the train running behind the hotel at all hours of the night. Room smelled because the hvac unit leaked. The thermostat isn't comnected to anything. Room above me flooded the bathroom and my bathroom floor was soaked when I came back to my room. Had to have my room key reprogrammed 3 times. Room was not serviced once during my 5 night stay. Fitness center is shoehorned into a tiny space and equipment needs maintenance. Did I mention the train coming barreling by, blaring it's horn during all hours of the night

My family stayed here during a college visit to VSU in April. The hotel is conveniently located off of the highway. Its nothing fancy, but it was clean and quiet. Our room was large and updated. There was a train that went by late at night but didnt bother my family as we are use to trains going by our home. Will definitely be staying here in the future when we visit our son at college.

My room smelt like someone had died in it

The hotel is smelly and unkempt. Furniture was piled up in the lobby near the elevator and a rug set folded in the lobby. The carpet in room 227 is filthy. The hallway smells of weed. .

The hotel was very good for the price but it was located right next to freight train tracks and I was woken up several times during the night by it.

Very clean

Seemed to be more of a long term housing option for a lot of the other guests on our floor. The rooms were updated but the hallways and other parts of the were very outdated which made things seem dirty and dingy. Overall "okay" for just our one night stay.

Fast check in

I did not like this hotel. Roaches and not nice out around the hotel. Our door locked but did not close. I was worried about falling asleep. Never again for this one!! Also unexpected pet fee that was not mention prior to arrival

Thanks for the great room and friendly staff. The drawback was a loud air handler but it was okay.

Property could use some upgrading. carpets in room somewhat dingy

wasn't very clean. saw numerous bugs.

We were in town to visit our Marine stationed at Fort Lee. This motel is conveniently located near I-95 which was great. The motel was a little dated and the bed was a little wobbly. The staff were friendly.

I was woke several times during the night due to roaches crawling on me

We normally enjoy staying at Candlewood Suites, but in this particular stay, we noticed that the floor was not vacuumed due to fingernail clippings on the carpet as well as small objects and crumbs. Beds were comfortable although the question of overall cleanliness stayed with us due to the floor condition. Staff is friendly and accommodating.

This place is well past its prime. The room and common areas were pretty dingy. My room smelled very strongly of air freshener with something heavier lurking beneath it. The windows don't open, of course, so not much you can do about that. The property backs up to railroad tracks, and trains were going through -- including with horns -- well into the night.

The only thing I could say would have made the stay better is if the receptionist actually stood up when handling the transaction, the ice machine in the room actually worked, and the train track behind the Hotel was further back

It is too close to the railroad tracks, I had a hard time sleeping because when the train came through it blew the horn, The bed was very uncomfortable, there was a crack in the toilet seat, the pillows need replacing they were flat, and when I asked for extra towels I had to go to the front desk to get them and wasn’t told waited almost an hour before I called to ask where they were and then was told I had to go get them.

I really wanted to like this hotel so I am going to do a pros and cons list. Pros Room was perfect, I needed a full sized fridge and they had one. I really liked the kitchenette area and it was clean. The room had a nice soft bed, pillows and had a combo carpet and hard wood which was great. The bathroom size was nice and it had the shower gel, conditioner and shampoo built into the shower. The staff was pleasant and the AC was nice and cold. The furniture was free of stains and not dirty. They had laundry on site, free I think. Nicely renovated and there is a gas station right on the property and a seven eleven. Cons The carpet needed to be vacuumed and the floor swept. There was an odd smell when you entered the room, this went away after I used some air freshener. The shower needed a cleaning too, though it wasn't very dirty it did look like it was used a few times. The conditioner in the shower was empty. No breakfast just coffee in the lobby, no food around except McDonalds and delivery closes by 9pm for most places. Terrible There are trains running by every two hours and they blast their horns without mercy. Terrible if you are looking to rest after a long trip up or down the eastern seaboard. I was woken up at 4am by the people next door making all sorts of noise, either an exorcism or some ritual that consisted of incantations and screaming. Between the train and the sorcery next door not much rest was had. I was given ear plugs but those did not help either.

The young lady at the front desk was very helpful and friendly

There were bugs in the bathroom crawling all over

The area is convenient right off of 85. Check in was easy and friendly. However the room smells like someone has been smoking in it before. Couch have cigarettes burned on it. Carpet looks filthy. Oh and you can heard the train run by all night. All and all just don’t feel comfortable no rest. Very disappointed

The ENTIRE staff was so friendly and helpful. They were friendly to all the guests, not just us. They went out of their way to make sure we were happy and had everything we needed for our stay. They were even helpful and friendly when my 2 year old granddaughter was having a bad day - they did all they could to make her happy and let us just take a minute to breathe.