It was a great suite with great accommodations. The only issue was the water pressure in the shower was just a little strong than a trickle. Excellent location and house keeping. The best house keeping staff ever!!

Good

The room met our needs, but there bathroom had dust under the sink. Room keys had to be updated on day two because badge it stopped working.

The rooms were not clean. There was a fresh white stain on the carpet. Where art was removed in the walls you could see the outlines. Party decorations were still partially taped to the walls of the room

While we had a decent experience on our stay this past weekend, the cleanliness and condition of the hotel wasn’t the best. The place needs to be cleaned a lot better. There were stains on sheets and you could just tell it wasn’t cleaned as good as it should have been. The hotel is decent but needs quite a few repairs. One in desperate need was their pool and hot tub area. The pool was cold and unfortunately falling apart. We could pick pieces of the pool’s structure off the bottom and there was a lot of it. The breakfast could have been better too. There weren’t many options and for what we paid I expected a little bit more. We ate it the first morning but the second we didn’t even bother. But overall it’s an okay place to stay just has some cons. I really enjoyed being within 10 minutes of literally anything you could think of. It didn’t seem to be an unsafe area either. It was a little loud because of the highway but it didn’t bother us too much.

It was ok

The Rooms condition was NOT pleasant

Very clean and comfortable. We arrived in the area much earlier than expected but were able to check in early, which was very helpful!

Very nice staff They are clearly trying hard It’s clean but could use detailing Pool was nice Fitness center needs a lot of work done …don’t plan on a workout 😞 Small detail - coffee is usually bad a hotels. Theirs is wonderful. Usually I go out to get good coffee. Glad to get it right here. Real cream - not artificial creamer is here and thats great too Huge breakfast buffet was very well done. The layout is really nice in room. Everything smells very clean but linens are old and worn I can see it’s a family or small business running it- instead of expecting more I only wish them success so they can order new linens, hire detail cleaners for rooms and common areas and upgrade fitness machines , add free weights or a Swiss ball and mats It’s very cheap - however …. It’s also very noisy all night right on the highway Maybe request an east facing room if you want more quiet. Bed was very squishy. I’m not sure if it’s how it is supposed to be or old…it was not comfortable for someone who prefers a very firm surface to sleep on

Nice and cozy

We didn’t even check in. The hotel was dirty. The staff was ridiculous! I cancelled within the 24 hr time period and they didn’t refund my money back. Instead they charged me for a night my family didn’t even stay. I would NOT recommend this hotel!!

Breakfast was limited and not well done.

Everything is fine for the money you pay. However, they do need a little cleaning in the pool area. More Healthy options in the breakfast, we stay 2 nights everything was ok.

Great place to stay

it did have some trash around the property inside was great and felt safe

Front desk guy was very rude when we arrived Friday and Saturday and acted like it was too much to help us. Everyone else was great and very helpful. Pool and hot tub was good. They are both are heavy with salt. Breakfast was good. The are around the hotel was nice and lots for food place.

Upon check-in the male associate was extremely rude and wouldnt listen to what I was saying. House keeping does not do a good job cleaning rooms. Toilet doesnt work well and when you ask to have someone to come fix it the reply is you can do it yourself. You werent allowed to change the tv in lobby from news to watch the big football game as a group. Breakfast food was cold. Took the associate forever to get us pool towels.

Front desk staff was friendly and our room was clean and comfortable. A lamp in the "living room area" didn't work and we couldn't hear any audio on some TV channels and some were fuzzy and hard to see. The breakfast layout had a lot of options but the sausage on the second morning made my fiance sick unfortunately. Overall, we would return but the room maintenance could be improved.

Our room was okay, it wasn't filthy but wasn’t the cleanest either. The bathroom had only 2 towels and were out of clean ones when asked for more. The breakfast was very limited.

I had alright experience. My family arrived and checked in and was given our room key. Upon entering into the room I noticed that it was a single bed and I had reserved a double bed. Went back to let the service clerk know and he proceeded to say that I only paid for a single bed, and that I needed to pay more for double bed. Why when I made reservations for a double. That didn’t make sense. So after going back and forth he finally gave me a room with double beds. Went to that room and OMG!!!…and it was under construction. Dust all in the bathroom on the counters and a huge mirror leaning against the wall. Went back down to the front desk and asked for my money back. He stated he couldn’t because the manger was the only person who could give the refund and he wasn’t there. I asked if he could contact the manger so he could come and give the refund. So he said no no I can make it right and he gave us a family room. So we was satisfied with that. But the room was clean but the air conditioner was loud. Breakfast was ok. It was an ok experience. I won’t stay here again.

The property wasn't cleanliness and the blankets on the beds was not clean

Hotel was a great hotel for the price.

Close to Southlake Mall. Quiet, great breakfast and pool with hot tub. Easy access to I-65.

Nice place to stay

Didn’t like the shower

We ended up checking no sooner than we checked in. The room smelled horrible and mold was on the walls. I couldn’t stay there for obvious health reasons and being highly allergic to mold. The service desk person wanted to give us another room but I told him if there’s water damage in one room there could be in any room. I asked for a refund and he did in fact give us a full refund. Also the room was not very clean and the bathroom was not clean at all.

i didn"t like the "Guest Laundry Rm" located on the 2nd floor.It required coins which was fine,but there was nothing to provide the coins needed to utilize,the machine.If possible you might want to add,another alrternative,option to the Guests.Thanks!

During check-in, the clerk was not friendly. The place smelled like mold.In my room, there is a gap in the door a person can see through. Weird intercom on the wall. Bathroom was dirty and the exhaust fan and tub drain didn't work. I'd rather sleep in my car...

Parking, clean comfortable room, breakfast and nice staff/

The staff in general was ok. The guy working on Thursday night was HORRIBLE. He accused us of having a party because one of my daughters brought a gift for my granddaughter (due to missing her bday 2 days earlier). He made all my family (we had 3 rooms and 9 people) uncomfortable yelling at us and accusing us of ridiculous things. He followed us around harrassing us making sure that my guests “did not use any hotel services” in his words. The pool had 3 times the amount of chemicals it needed and burned my grandkids. The ladder was rotted through and caused a major gash on my sons leg and the breakfast was VERY subpar. Don’t waste your money at this place!

No major issues. Several minor things that needed repaired. Shower head needed replaced. TV had poor connection, loose trim, etc. Towels were in short supply. Room wasn't terrible but could have been cleaned better. Staff was decent and would stay there again if necessary. Cost was high for what it was though.

The cleanliness was not-so-good and the commode leaked.