Location was amazing, in a quiet area of the city. Very close to main public transport stations (500m). There is also a bus station in front of the hotel

There was nothing i didn't like. I totally recommend it.

The hotel service is terrible, we don’t have enough words to describe all the disgrace that was going on in the hotel. When we were settled in, the service staff seemed kind and responsive from the beginning, unfortunately everything was the other way around. We took one room, and in the room there was an expensive gift that we brought with by ourselves, At the moment when we were not at the hotel, this precious gift was stolen and we think that it was stolen by the working staff, because when we saw that there was no gift, we told them and they didn’t say anything, as if it were normal, this is not the first time them, as if every day things disappear from the rooms, we are prone to the fact that this thing was stolen by the working staff. If you want a normal hotel, I do not advise you to go to this hotel, since your things will also be stolen. THIS IS NOT NORMAL

The Room

nothing

Overall good location, very clean property which accommodated our requests. Spacious room too. Checkin process simple and they let us check in early too

We would have preferred a single king/queen bed but got 2 single beds but they were joined together so not that big a problem

Staff is there when you need

I can't believe you could call this whole an underground parking and charge money for it. It's a miracle the car survived falling into this rabbit hole and we didn't kill the engine pulling it up. This experience is certainly going to stick in our memory as the most panic - provoking one

There was no bar or cafe available due to renovations. Guests should be given this information before booking.

old

old noise

The breakfast is fantastic.

The room is old and doesn't have enough plug socket.

My husband was critical in hospital so I could not go on holiday. No refund from hotel which is appalling, they made 351 euros out of me not being able to come

close to the Alhambra but unfortunately couldn’t get tickets for it. the man who helped us check in helped us with providing handicap parking. We appreciated his thoughtfulness.

could have been better if they had basic stuff like a kettle in the room for people with disabilities. they didn’t even have one when we asked.

Friendly staff, good value and great location near Plaza de España

Very small room

The position local to lots of the sights. Secure parking available and great design of the room with everything you could wish for available there for you.

The windows could have been triple glazed, to help cut down traffic noise.

My room was clean and tidy, the housekeepers did a great job

The hotel facilities are average. There is no gym, no entertainment area, no restaurant or bar. The breakfast was average, cheap processed meats, only bread and cereals, two options for hot food that were not high quality. Additionally, it took two days for me to get staff to assist with adding subtitles to the tv for me, as I don’t speak Spanish. When I arrived, I was given no information about the hotel, breakfast service, but just handed my key. The location is okay, it takes about 20 mins to walk to the nice areas.